This study combines the experience economy theory with perceived value theory to explore the mechanism of how e-WOM regarding culinary tourism in social media is generated from tourists’ culinary experience in a destination. This study indicates that different realms of destination cuisine experience have different roles in influencing perceived functional and emotional values, emotional value is the major source affecting tourists’ satisfaction with and memory of the destination cuisine experience, and memory takes a major role in the e-WOM generation intention. Among the four realms of the cuisine experience, entertainment has the greatest total effect on e-WOM generation intention.

“Awesome” is one of the most highly desirable experiences for tourists. This study investigates how tourists’ awe emotion is induced when tourists visit sacred mountains and how the awe experience influences their satisfaction. A survey is administrated at a famous sacred mountain in China—Mount Emei. Results reveal that the awe experience is more elicited by the perceived vastness of natural environment for secular tourists, while is more encouraged by the perceived sanctity of religious ambience for pilgrim tourists. Awe experience is a mediator between the sense of perceptual vastness/sanctity and tourists’ satisfaction. The mediation relationships through awe experience are moderated by the visitor types (pilgrims and secular tourists). Findings suggest that destination marketers should apply tourism strategies to encourage tourists’ sense of awe.

The growth of urban tourism has the potential to increase tourist–resident tensions that limit the sustainable growth of tourism in many destination cities. Visitors’ perceptions of poor tourist–resident relationships and conditions of safety may have an impact on their attitudes, especially with regard to trip satisfaction. This study investigates the roles of tourist–resident relationship and safety perception on the relationship between service quality, trip satisfaction, and word of mouth (WOM). The results of this empirical study (n = 386) show that the tourist–resident relationship and safety perception have significant effects on trip satisfaction, but only safety perception reveals a significant effect on WOM. Furthermore, the results also indicate that the tourist–resident relationship and safety perception moderate the relationship between service quality and trip satisfaction, and that the tourist–resident relationship also moderates the relationship between trip satisfaction and WOM. An understanding of these mechanisms can help governments to create appropriate policies to support the sustainable development of tourism and promote their tourism industries by fostering tourists’ WOM.

With the rapid growth of the sharing economy, access-based services have emerged as an alternative and/or complementary to traditional ownership-based services. The access-based services are enabled by means of Smart Product-Service Systems (SPSSs) that integrate smart products and e-services into a single solution. However, there is a lack of studies that cover the acceptance factors for both smart products and e-services of SPSSs. Therefore, it is important to have a study to explore the factors that influence the acceptance of SPSSs. This study develops a conceptual framework which consists of the perceived interactivity of mobile apps and the particularity of the smart shared products as antecedents apart from perceived usefulness and perceived ease of use, as suggested by the Technology Acceptance Model. To test the research framework empirically, a self-reported online survey was conducted among bike sharing program users in China. A total of 520 valid responses were collected, and the partial least-square structural equation modeling (PLS-SEM) technique was used to examine the research model. The empirical results suggest that the perceived interactivity of mobile apps and the particularity of smart shared products are two significant sets of antecedents that influence consumers’ perceived ease of use and perceived usefulness, and the perceived ease of use and perceived usefulness are preconditions for the acceptance of SPSSs. The findings generate practical suggestions for SPSSs providers to increase the network size of users, improve the interactivity of mobile apps, and manage the distributions of service points.

Smart cities link the city services, citizens, resource and infrastructures together and form the heart of the modern society. As a “smart” ecosystem, smart cities focus on sustainable growth, efficiency, productivity and environmentally friendly development. By comparing with the European Union, North America and other countries, smart cities in China are still in the preliminary stage. This study offers a comparative analysis of ten smart cities in China on the basis of an extensive database covering two time periods: 2005–2007 and 2008–2010. The unsupervised computational neural network self-organizing map (SOM) analysis is adopted to map out the various cities based on their performance. The demonstration effect and mutual influences between these ten smart cities are also discussed by using social network analysis. Based on the smart city performance and cluster network, current problems for smart city development in China were pointed out. Future research directions for smart city research are discussed at the end this paper.

As one of the most popular exchange intermediary for travel products, the online travel agencies (OTAs) compete fiercely. Previous studies on the OTA market efficiency focus on the travel product prices and distribution channels competition, but contradictions and paradoxes can be found between the theoretical explanations and empirical results. This article proposed a theoretical model by identifying two determinants of the OTA market efficiency: the matching ability and market size. The study shows that (1) the matching ability improves the market efficiency by enlarging the market size and increasing the effective range of competition; (2) the comparative advantage in matching ability of one OTA will lead to the efficiency occupation of other OTAs; and that (3) new OTAs or long tail travel products may reduce market efficiency, but it provides the opportunity to reconstruct the traditional industrial chain. This study enriches the economic theory of OTA and provides commercial guides for practice.