A survey of New Zealand academic subject/reference librarians was conducted in mid-2011 to identify the most highly valued knowledge, skills and competencies of reference librarians working in libraries in the tertiary sector. The project was part of an international collaborative project involving 13 countries. The results from New Zealand show that serving academic library customers requires not only traditional ‘reference’ skills, but also skills in customer service, technology support, and training. Good communication skills were also rated highly by respondents, and the high value placed on adaptability/flexibility shows that most respondents expect their roles to continue to change in the next decade. Software troubleshooting skills were also considered important. The results also suggest that traditional paper-based reference sources are expected to become much less important than online ones. There is also a shift towards using social media to interact with customers, and a focus on building sustainable relationships.

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Homelessness has been a growing problem in many countries since the 1980s. The purpose of this paper is to examine homeless peoples’ perspectives on public library services, and to compare these with the attitudes of library staff. Eight interviews have been conducted with rough sleepers and formerly homeless library patrons to examine their experiences, needs and expectations or the library. In addition, four library staff have been interviewed about their attitudes to services for members of the homeless community. Most rough sleepers and formerly homeless patrons who participated in this research viewed the public library as a safe place because it offered a welcoming atmosphere, access to a variety of resources and services targeted at the homeless. Nonetheless, sleeping has always been a major reason for their use of the library. Most staff members agreed that providing services targeted toward rough sleepers changed the dynamic between staff and the homeless patrons, but there was some disagreement between staff members about whether targeted services were the most appropriate approach. Understanding homeless and rough sleepers’ expectations for public library services may be useful in revising policy and developing services for this community. In particular, developing partnerships with organisations supporting the homeless is an effective way of developing relevant services for this often-marginalised group. Little research has considered public library services from the perspective of homeless people. This research is intended to fill that gap.

This article aims to stimulate discussion about whether the current structure of postgraduate library education, largely unchanged for over 60 years, is still the best option, given the ways in which professional library positions increasingly require specialised knowledge and skills. Comparative cases from selected New Zealand professions, including medicine, law, teaching and accounting, are used to identify common characteristics of practice-based professional education, including education for specialisations which typically follow the basic degree. The article suggests that trends affecting library work create an opportunity to consider alternative models, including undergraduate education and advanced specialised qualifications.