This page has only limited features, please log in for full access.

Dr. Tomas F. Espino-Rodríguez
Department of Economics and Business, Universiy of Las Palmas de Gran Canaria, Las Palmas de Gran Canaria, C.P. 35017, Spain

Basic Info


Research Keywords & Expertise

0 Hospitality Management
0 Outsourcing
0 Service Operations
0 Supply Chain Management
0 Tourism Management

Fingerprints

Outsourcing
Supply Chain Management
Hospitality Management
Service Operations

Honors and Awards

The user has no records in this section


Career Timeline

The user has no records in this section.


Short Biography

The user biography is not available.
Following
Followers
Co Authors
The list of users this user is following is empty.
Following: 0 users

Feed

Journal article
Published: 20 November 2020 in Sustainability
Reads 0
Downloads 0

In recent years, the concept of an organizational culture in hotels has held an important position on both a theoretical and practical level because this culture significantly affects organizational performance and the strategies adopted by hotels. Therefore, it is considered one of the key factors in determining hotels’ tendency towards outsourcing and sustainable performance. In this study, we aim to analyze the impact of the organizational culture on the level of outsourcing and sustainable performance. To do so, we will use the Competing Values Framework (CVF), which divides organizational culture into four typologies: hierarchical, group, rational, and development cultures. A personal questionnaire was administered to the directors or managers of 114 hotels located in two Egyptian cities: Hurgada and Sharm El Sheikh. The results of the structural model suggest the negative impact of the hierarchical and development cultures on the level of outsourcing. The results show a positive influence of the four types of organizational culture on sustainable performance, suggesting that these hotels have a strong interest in sustainability and the environment. The findings reveal a negative relationship between the level of outsourcing and sustainable performance. Finally, this study presents academic and practical implications, as well as recommendations for future research.

ACS Style

Mahmoud Gebril Taha; Tomás Espino-Rodríguez. The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector. Sustainability 2020, 12, 9687 .

AMA Style

Mahmoud Gebril Taha, Tomás Espino-Rodríguez. The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector. Sustainability. 2020; 12 (22):9687.

Chicago/Turabian Style

Mahmoud Gebril Taha; Tomás Espino-Rodríguez. 2020. "The Impact of the Organizational Culture on Hotel Outsourcing and Sustainable Performance an Empirical Application in the Egyptian Hotel Sector." Sustainability 12, no. 22: 9687.

Empirical article
Published: 03 November 2018 in Service Business
Reads 0
Downloads 0

This study shows the role of justice as a success factor in hotel outsourcing relationships. More specifically, it investigates the associations between two different dimensions of justice (procedural and distributive) and attitudes and behaviors in the relationship with suppliers, in terms of trust, cooperation, and long-term orientation. The work also analyzes to what degree these behavioral elements influence suppliers’ proactive improvement, and whether cooperation mediates these relationships. The study provides a unique perspective on this dynamic and the results of the relationships between suppliers and hotels. The results establish that the perception of distributive justice has a positive influence on the long-term orientation of the outsourcing relationship, whereas the perception of procedural justice negatively influences the long-term orientation. The research findings provide evidence about the influence of procedural and distributive justice on trust in the outsourcing relationships, and that trust has a positive impact on cooperation and a long-term orientation. The results show that the long-term orientation and trust do not directly influence proactive improvement, but there is an indirect effect through cooperation.

ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice. Service Business 2018, 13, 479 -508.

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice. Service Business. 2018; 13 (3):479-508.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2018. "Dimensions of behavior and proactive improvement in hotel outsourcing relationships: the role of justice." Service Business 13, no. 3: 479-508.

Journal article
Published: 02 September 2018 in Administrative Sciences
Reads 0
Downloads 0

This study analyzes customers’ online social communication to rate lodgings and tourist destinations. A practical methodology is proposed to analyze the online reputation of lodgings as well as the main concepts rated by customers in their online social communication process. To this end, an empirical study was carried out by analyzing the online opinions expressed by customers on the Booking.com tourist lodging website. Based on the information available, three new variables were created and analyzed that represent clearly defined concepts in the minds of consumers. This includes “service quality,” “perceived value,” and “added value.” This study shows that perceived value and service quality are concepts evaluated by customers that are able to differentiate between lodgings in tourist destinations. Therefore, the results show that the online social communication that takes place through this portal has the capacity to guide potential customers by differentiating between the services offered by lodging companies.

ACS Style

Manuel Rodríguez-Díaz; Rosa Rodríguez-Díaz; Tomás F. Espino-Rodríguez. Analysis of the Online Reputation Based on Customer Ratings of Lodgings in Tourism Destinations. Administrative Sciences 2018, 8, 51 .

AMA Style

Manuel Rodríguez-Díaz, Rosa Rodríguez-Díaz, Tomás F. Espino-Rodríguez. Analysis of the Online Reputation Based on Customer Ratings of Lodgings in Tourism Destinations. Administrative Sciences. 2018; 8 (3):51.

Chicago/Turabian Style

Manuel Rodríguez-Díaz; Rosa Rodríguez-Díaz; Tomás F. Espino-Rodríguez. 2018. "Analysis of the Online Reputation Based on Customer Ratings of Lodgings in Tourism Destinations." Administrative Sciences 8, no. 3: 51.

Journal article
Published: 28 August 2018 in Tourism Economics
Reads 0
Downloads 0
ACS Style

Pei Chun-Lai; Tomás F Espino-Rodríguez; Tom Baum. Do relational norms matter in outsourcing relationships? Lesson learned from hotel sectors. Tourism Economics 2018, 25, 189 -212.

AMA Style

Pei Chun-Lai, Tomás F Espino-Rodríguez, Tom Baum. Do relational norms matter in outsourcing relationships? Lesson learned from hotel sectors. Tourism Economics. 2018; 25 (2):189-212.

Chicago/Turabian Style

Pei Chun-Lai; Tomás F Espino-Rodríguez; Tom Baum. 2018. "Do relational norms matter in outsourcing relationships? Lesson learned from hotel sectors." Tourism Economics 25, no. 2: 189-212.

Journal article
Published: 06 August 2018 in Sustainability
Reads 0
Downloads 0

In this study, a research model investigates the influence of various factors of the outsourcing relationship that condition partnership quality. The factors considered as determinants of outsourcing partnership quality are the strategic benefits and the degree of outsourcing. Partnership quality is based on relationships governed by confidence, commitment, business understanding, shared benefits and risks, and conflict resolution. The model also studies the influence of the partnership quality between the supplier and the hotel on the outsourcing performance, considered from the financial, strategic, and overall satisfaction perspectives. To test the hypotheses, this study used the Partial Least Squares (PLS) technique with a sample of managers in an important tourist destination in Spain. The results of the study confirm that the strategic benefits and the degree of outsourcing perceived by the manager are determinant factors of the quality of the outsourcing partnership. In addition, they show that closer relationships with service suppliers imply greater outsourcing performance. Finally, implications for theory and practice are discussed.

ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. Outsourcing Performance in Hotels: Evaluating Partnership Quality. Sustainability 2018, 10, 2766 .

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. Outsourcing Performance in Hotels: Evaluating Partnership Quality. Sustainability. 2018; 10 (8):2766.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2018. "Outsourcing Performance in Hotels: Evaluating Partnership Quality." Sustainability 10, no. 8: 2766.

Journal article
Published: 01 June 2018 in Journal of Destination Marketing & Management
Reads 0
Downloads 0
ACS Style

Manuel Rodríguez-Díaz; Tomás F. Espino-Rodríguez. A methodology for a comparative analysis of the lodging offer of tourism destinations based on online customer reviews. Journal of Destination Marketing & Management 2018, 8, 147 -160.

AMA Style

Manuel Rodríguez-Díaz, Tomás F. Espino-Rodríguez. A methodology for a comparative analysis of the lodging offer of tourism destinations based on online customer reviews. Journal of Destination Marketing & Management. 2018; 8 ():147-160.

Chicago/Turabian Style

Manuel Rodríguez-Díaz; Tomás F. Espino-Rodríguez. 2018. "A methodology for a comparative analysis of the lodging offer of tourism destinations based on online customer reviews." Journal of Destination Marketing & Management 8, no. : 147-160.

Journal article
Published: 28 May 2018 in Sustainability
Reads 0
Downloads 0

The study analyzes whether the strategic orientation of the firm, measured in six dimensions, influences the level of outsourcing. It also analyzes whether outsourcing has an impact on organizational performance from financial and non-financial perspectives. To do so, an important European tourist destination is analyzed. The findings suggest that the majority of the strategic dimensions influence the hotel’s level of outsourcing. The defensiveness and proactive dimensions are positively related to the level of outsourcing, whereas the competitive analysis and competitive aggressiveness dimensions influence it negatively. In addition, the riskiness dimension has a positive influence, whereas the dimension related to futurity does not influence the level of outsourcing. A positive and significant relationship is found between outsourcing and financial performance, whereas for non-financial performance, the relationship is not significant.

ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination. Sustainability 2018, 10, 1769 .

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination. Sustainability. 2018; 10 (6):1769.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2018. "The Relationship Between Strategic Orientation Dimensions and Hotel Outsourcing and Its Impact on Organizational Performance. An Application in a Tourism Destination." Sustainability 10, no. 6: 1769.

Journal article
Published: 03 May 2018 in Cuadernos de Turismo
Reads 0
Downloads 0

Este trabajo se centra en identificar el papel de la estrategia de externalización en los hoteles. Para ello, se analiza los niveles de externalización actual y deseada. El artículo intenta determinar qué ventajas así como los riesgos que perciben los directivos de esta estrategia. Por otra parte se analiza la relación entre el tamaño, categoría y tipo de hotel con la externalización. Los resultados indican que el nivel de externalización es bastante usado. Por otra parte, los beneficios que perciben los directivos son más tácticos que estratégicos. Existe una relación entre la externalización y el tamaño del hotel.

ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. La intensidad de la externalización hotelera y sus beneficios y riesgos percibidos. Cuadernos de Turismo 2018, 1 .

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. La intensidad de la externalización hotelera y sus beneficios y riesgos percibidos. Cuadernos de Turismo. 2018; (41):1.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2018. "La intensidad de la externalización hotelera y sus beneficios y riesgos percibidos." Cuadernos de Turismo , no. 41: 1.

Journal article
Published: 01 April 2018 in Tourism Management Perspectives
Reads 0
Downloads 0
ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. Managers' attitudes toward hotel outsourcing in a tourist destination. An approach from the benefits and risks perspective. Tourism Management Perspectives 2018, 26, 143 -152.

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. Managers' attitudes toward hotel outsourcing in a tourist destination. An approach from the benefits and risks perspective. Tourism Management Perspectives. 2018; 26 ():143-152.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2018. "Managers' attitudes toward hotel outsourcing in a tourist destination. An approach from the benefits and risks perspective." Tourism Management Perspectives 26, no. : 143-152.

Research article
Published: 14 August 2017 in International Journal of Contemporary Hospitality Management
Reads 0
Downloads 0

Purpose The purpose of this study is to examine the levels of the main hotel outsourcing activities to identify the factors that determine the use of external suppliers for these activities. Design/methodology/approach A model was developed that analyzes the relationship between competitive advantage and outsourcing and how the relationship between competitive advantage and activity performance is affected by whether an activity is outsourced or not. Moreover, the study builds a matrix called “outsourcing and competitive advantage” where each of the activities can be placed. The study was carried out with a representative sample of hotels in a tourist destination, analyzing 12 activities from different departments in the hotels. Findings The study results indicate that there is a positive relationship between the competitive advantage of an activity and its outcome. In addition, the findings show that the relationship between competitive advantage and activity performance is stronger when the activity is developed internally than when it is outsourced. The study supports a negative relationship between the degree of outsourcing an activity and its competitive advantage. In addition, the findings showed that a change in the way of managing the outsourcing is determined by its performance. Practical implications This study aims to help managers make decisions about outsourcing by considering the perspective of the competitive advantage. Each hotel can situate the activities in the matrix created and compare itself to the sector mean for a strategic positioning of the outsourcing. Originality/value Most studies analyze asset specificity as a key variable; however, the competitive advantage has not been used in previous studies, in spite of being a better defined variable in the literature. This study classifies the activities into core and non-core and establishes their relationship with outsourcing. It also studies how the way of managing an activity (outsourcing or in-house) moderates the relationship between competitive advantage and performance. These aspects have not been analyzed in the literature..

ACS Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. Factors determining hotel activity outsourcing. An approach based on competitive advantage. International Journal of Contemporary Hospitality Management 2017, 29, 2006 -2026.

AMA Style

Tomás F. Espino-Rodríguez, Juan Carlos Ramírez-Fierro. Factors determining hotel activity outsourcing. An approach based on competitive advantage. International Journal of Contemporary Hospitality Management. 2017; 29 (8):2006-2026.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Juan Carlos Ramírez-Fierro. 2017. "Factors determining hotel activity outsourcing. An approach based on competitive advantage." International Journal of Contemporary Hospitality Management 29, no. 8: 2006-2026.

Research article
Published: 22 May 2017 in Journal of Vacation Marketing
Reads 0
Downloads 0

Online reputation is a strategic factor in determining the competitiveness and marketing capacity of lodging companies. The influence of online opinions on customers’ decisions is increasing, and, consequently, the online reputation is a new marketing tool to capture clients and reach sales objectives in the lodging industry. In this context, the reliability and validity of customer evaluations available on websites is an essential key to competing in a tourism market influenced by the development of the Internet. The objective of this study is to analyze three of the most important online reputation websites in tourism in order to establish the reliability and validity of the scales used in customer reviews. The results demonstrated that the three websites analyzed fulfill the conventional statistical criteria of reliability and validity. However, a new type of validity is formulated in this study in order to test the capacity of the scales to determine the similarities or differences between tourism goods and services. Nonparametric tests were carried out, demonstrating that although the three websites meet the conventional statistic criteria of reliability and validity, only Booking.com has the capacity to differentiate between destinations.

ACS Style

Manuel Rodríguez Díaz; Tomás F Espino Rodríguez. Determining the reliability and validity of online reputation databases for lodging. Journal of Vacation Marketing 2017, 24, 261 -274.

AMA Style

Manuel Rodríguez Díaz, Tomás F Espino Rodríguez. Determining the reliability and validity of online reputation databases for lodging. Journal of Vacation Marketing. 2017; 24 (3):261-274.

Chicago/Turabian Style

Manuel Rodríguez Díaz; Tomás F Espino Rodríguez. 2017. "Determining the reliability and validity of online reputation databases for lodging." Journal of Vacation Marketing 24, no. 3: 261-274.

Journal article
Published: 22 November 2016 in Journal of Hospitality and Tourism Management
Reads 0
Downloads 0

The purpose of this study is to investigate whether the form of governance (outsourcing or insourcing) moderates the relationship between asset specificity and performance. The relationship between asset specificity and performance is analysed, as well as the question of whether the performance determines an increase in outsourcing. The study was carried out in a representative sample of hotels in Taiwan. An analysis was performed of 585 activities pertaining to the main hotel areas. A research model is developed that proposes different hypotheses to test from the perspectives of Transaction Cost Economics (TCE) and the Resource-Based View of the firm (RBV). Moreover, an asset specificity-performance matrix is developed, where the activities are classified by their level of asset specificity and performance. The results indicate that asset specificity has a positive effect on activity performance and non-financial performance. The results confirm that the form of governance moderates the relationship between asset specificity and performance. The findings indicate that an increase in outsourcing is more related to lower activity performance and lower non-financial performance. The results show that these two perspectives complement each other in explaining the moderator effect of outsourcing.

ACS Style

Tomás F. Espino-Rodríguez; Pei Chun-Lai; Antonía Ma Gil-Padilla. Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels. Journal of Hospitality and Tourism Management 2016, 31, 13 -27.

AMA Style

Tomás F. Espino-Rodríguez, Pei Chun-Lai, Antonía Ma Gil-Padilla. Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels. Journal of Hospitality and Tourism Management. 2016; 31 ():13-27.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Pei Chun-Lai; Antonía Ma Gil-Padilla. 2016. "Does outsourcing moderate the effects of asset specificity on performance? An application in Taiwanese hotels." Journal of Hospitality and Tourism Management 31, no. : 13-27.

Journal article
Published: 19 September 2016 in Sustainability
Reads 0
Downloads 0

The competitiveness of a tourism destination depends on the sustainability of its economic and environmental resources. The aim of this paper is to determine the key factors in achieving the sustainability of a tourism destination in relation to the performance obtained. A methodology based on the opinions of stakeholders is developed to determine the sustainability factors and performance in the tourism destination of Gran Canaria. The variables used in the study are related to the environmental resources, the principal agents in the tourism supply chain, the governance of the destination, and the complementary characteristics that improve the competitiveness of the tourism destination, as well as the dimensions that determine security. Performance is measured by stakeholders from two perspectives, the destination and the customers, in order to establish the main variables that will influence the destination’s sustainability. The key sustainability factors were identified, and a regression analysis determined that there was a positive influence on long-term performance. The results showed that the key factors that have a direct and significant relationship with performance are the key resources and supply chain, security, alternative leisure, and governance.

ACS Style

Manuel Rodríguez Díaz; Tomás F. Espino Rodríguez. Determining the Sustainability Factors and Performance of a Tourism Destination from the Stakeholders’ Perspective. Sustainability 2016, 8, 951 .

AMA Style

Manuel Rodríguez Díaz, Tomás F. Espino Rodríguez. Determining the Sustainability Factors and Performance of a Tourism Destination from the Stakeholders’ Perspective. Sustainability. 2016; 8 (9):951.

Chicago/Turabian Style

Manuel Rodríguez Díaz; Tomás F. Espino Rodríguez. 2016. "Determining the Sustainability Factors and Performance of a Tourism Destination from the Stakeholders’ Perspective." Sustainability 8, no. 9: 951.

Research article
Published: 01 December 2015 in Tourism Economics
Reads 0
Downloads 0

The aim of this paper is to develop a methodology to analyse and position tourism firms based on the value creation concept. An empirical study was carried out using customer evaluations of lodging companies available on the website of Booking.com . Based on this information, three new variables were created to analyse the competitive positioning of firms in a specific tourism destination: ‘quality’, ‘value’ and ‘added value’; and a measurement method was proposed. The result is a manageable methodology that can be used by practitioners and researchers to analyse the lodging market and companies' positioning. The findings show that value is a subjective concept that depends on customers' expectations. Finally, the methodology was implemented in a specific case to show its capacity to analyse market positioning.

ACS Style

Manuel Rodríguez Díaz; Tomas F. Espino Rodríguez; Rosa Rodríguez Díaz. A Model of Market Positioning Based on Value Creation and Service Quality in the Lodging Industry: An Empirical Application of Online Customer Reviews. Tourism Economics 2015, 21, 1273 -1294.

AMA Style

Manuel Rodríguez Díaz, Tomas F. Espino Rodríguez, Rosa Rodríguez Díaz. A Model of Market Positioning Based on Value Creation and Service Quality in the Lodging Industry: An Empirical Application of Online Customer Reviews. Tourism Economics. 2015; 21 (6):1273-1294.

Chicago/Turabian Style

Manuel Rodríguez Díaz; Tomas F. Espino Rodríguez; Rosa Rodríguez Díaz. 2015. "A Model of Market Positioning Based on Value Creation and Service Quality in the Lodging Industry: An Empirical Application of Online Customer Reviews." Tourism Economics 21, no. 6: 1273-1294.

Journal article
Published: 28 July 2015 in Service Business
Reads 0
Downloads 0

This paper aims to investigate how hotels compete on the basis of competitive priorities. First, the study analyzes the relationship between competitive priorities and structural and infrastructural decisions. Second, it develops a taxonomy of hotels based on their emphasis on several competitive priorities. Finally, after identifying the groups of hotels according to their competitive priorities, their differences are analyzed regarding the importance and emphasis that they endow to operations decisions. Sixty-five hotels are surveyed, and valid instruments are designed to measure competitive priorities and operations decisions. The results show a positive relationship between competitive priorities, and each structural and infrastructural decision analyzed. Findings indicate that the three groups of hotels emphasize different sets of competitive priorities: cost and flexibility, “Do all” hotels, and quality and service. Finally, the results show significant differences among the groups of hotels in their emphasis on infrastructural and structural decisions. The consequences of competing in each of the categories of hotels are considered in the paper.

ACS Style

Tomás F. Espino-Rodríguez. How hotels compete on the basis of competitive priorities and their relationship with infrastructural and structural decisions. Service Business 2015, 10, 737 -773.

AMA Style

Tomás F. Espino-Rodríguez. How hotels compete on the basis of competitive priorities and their relationship with infrastructural and structural decisions. Service Business. 2015; 10 (4):737-773.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez. 2015. "How hotels compete on the basis of competitive priorities and their relationship with infrastructural and structural decisions." Service Business 10, no. 4: 737-773.

Research article
Published: 25 September 2014 in Tourism and Hospitality Research
Reads 0
Downloads 0

The operations management literature has reached a stage of maturity in addressing operations area decisions. However, few studies have analysed these decisions in service companies, especially in the hotel sector. The aim of this study is to analyse the operations strategy, taking into consideration the main structural and infrastructural decisions in the operations area and their relationships with organizational performance. To this end, it examines a set of policies and practices in a representative sample of hotels in the Canary Islands, one of Europe’s leading tourist destinations. Furthermore, the study analyses which operations area decisions influence the competitive advantage the most and how they do so. Results reveal a greater influence on non-financial performance than on financial performance, and that decisions related to technology, facilities, organization, operations planning and the development of new services can lead to better overall performance. This study will enable managers to identify which operations should be emphasized in order to increase organizational performance.

ACS Style

Tomas F. Espino Rodríguez; Antonia M Gil-Padilla. The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance. Tourism and Hospitality Research 2014, 15, 3 -18.

AMA Style

Tomas F. Espino Rodríguez, Antonia M Gil-Padilla. The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance. Tourism and Hospitality Research. 2014; 15 (1):3-18.

Chicago/Turabian Style

Tomas F. Espino Rodríguez; Antonia M Gil-Padilla. 2014. "The structural and infrastructural decisions of operations management in the hotel sector and their impact on organizational performance." Tourism and Hospitality Research 15, no. 1: 3-18.

Journal article
Published: 01 September 2014 in International Journal of Hospitality Management
Reads 0
Downloads 0
ACS Style

Tomás F. Espino-Rodríguez; Pei Chun Lai. Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity. International Journal of Hospitality Management 2014, 42, 9 -19.

AMA Style

Tomás F. Espino-Rodríguez, Pei Chun Lai. Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity. International Journal of Hospitality Management. 2014; 42 ():9-19.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Pei Chun Lai. 2014. "Activity outsourcing and competitive strategy in the hotel industry. The moderator role of asset specificity." International Journal of Hospitality Management 42, no. : 9-19.

Journal article
Published: 28 January 2014 in Business Process Management Journal
Reads 0
Downloads 0

Purpose – This work examines the relationship between internal and relational capabilities and the creation of value to the end consumer in the case of the process of receipt, manufacture, and delivery of orders within the supply chain. This work develops a methodology to identify operations that generate core competences and those that do not, with the aim of improving the management of the supply chain. Design/methodology/approach – This work analyses the order fulfillment process in a representative sample of firms operating in a region of Spain. To accomplish the research objectives, a personal survey was conducted using a questionnaire to evaluate 13 activities of the order distribution process in the supply chain. Findings – The results of the study reveal that internal and relational capabilities explain the creation of value to the consumer. They also identify two groups of operations in line with their ability to be sources of relational or internal competitive advantage. With regard to the activities, it was shown that there are some activities that form part of the core competences, while others constitute non-core competences. This work demonstrates that the core activities generate higher value to the end consumer; however, it also shows how important the non-core activities may be to the creation of value. Practical implications – The work offers orientation as to how the analyzed process should be redesigned to obtain a competitive advantage. Thus, this higher value to the end consumer will enable the firm to reduce prices or at least maintain them, in which case the firm will be able to offer additional services that differentiate it from the competition. Originality/value – Finally, although the literature contains some works that analyze capabilities or relational performance, none to date have used variables such as activity simplification, integration and relational competitiveness in the framework of relational capabilities in the order fulfillment process. Another significant innovation of this work is the analysis at operation level, in which 13 activities belonging to an important process in the supply chain are analyzed.

ACS Style

Tomas F. Espino-Rodríguez; Manuel Rodríguez-Díaz. Determining the core activities in the order fulfillment process: an empirical application. Business Process Management Journal 2014, 20, 2 -24.

AMA Style

Tomas F. Espino-Rodríguez, Manuel Rodríguez-Díaz. Determining the core activities in the order fulfillment process: an empirical application. Business Process Management Journal. 2014; 20 (1):2-24.

Chicago/Turabian Style

Tomas F. Espino-Rodríguez; Manuel Rodríguez-Díaz. 2014. "Determining the core activities in the order fulfillment process: an empirical application." Business Process Management Journal 20, no. 1: 2-24.

Research article
Published: 01 February 2012 in Tourism Economics
Reads 0
Downloads 0

This paper examines the use of outsourcing in the activities comprising hotel operations in Scotland and Taiwan. Outsourcing is a key process integrated into the design of the supply chain management. The research also focuses on empirically identifying the role of the outsourcing strategy in hotels. To this end, the authors propose two hypotheses to study the relationship between the benefits and risks of outsourcing and the tendency to use third-party organizations. These hypotheses are analysed and tested in the two regions. The study was conducted on a representative sample of 118 hotels in Scotland and Taiwan. A questionnaire was used to obtain the findings. The results indicate that the principal candidates for outsourcing are the activities requiring technical skills and those services not involving direct contact with guests. No significant differences were found between the current levels of outsourcing in Scottish and Taiwanese hotels. The findings indicate that a stronger perception of the risks and benefits of outsourcing has a greater influence on outsourcing strategy. Furthermore, in the case of Scottish hotels, it is the benefits that determine the level of outsourcing, while it is the risks that do so in Taiwanese hotels. This work contributes to the literature on outsourcing from a services perspective.

ACS Style

Tomás F. Espino-Rodríguez; Pei Chun Lai; Thomas Baum. Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan. Tourism Economics 2012, 18, 95 -120.

AMA Style

Tomás F. Espino-Rodríguez, Pei Chun Lai, Thomas Baum. Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan. Tourism Economics. 2012; 18 (1):95-120.

Chicago/Turabian Style

Tomás F. Espino-Rodríguez; Pei Chun Lai; Thomas Baum. 2012. "Risks and Benefits of Outsourcing Hotel Operations: A Comparison between Scotland and Taiwan." Tourism Economics 18, no. 1: 95-120.

Journal article
Published: 29 August 2008 in Tourism Review
Reads 0
Downloads 0

Strategic value and resources and capabilities of the information systems area and their impact on organizational performance in the hotel sector

ACS Style

Antonia M. Gil-Padilla; Tomás F. Espino-Rodríguez. Strategic value and resources and capabilities of the information systems area and their impact on organizational performance in the hotel sector. Tourism Review 2008, 63, 21 -47.

AMA Style

Antonia M. Gil-Padilla, Tomás F. Espino-Rodríguez. Strategic value and resources and capabilities of the information systems area and their impact on organizational performance in the hotel sector. Tourism Review. 2008; 63 (3):21-47.

Chicago/Turabian Style

Antonia M. Gil-Padilla; Tomás F. Espino-Rodríguez. 2008. "Strategic value and resources and capabilities of the information systems area and their impact on organizational performance in the hotel sector." Tourism Review 63, no. 3: 21-47.