Despite growing interest in the potential of digital technologies to enhance co-production and co-creation in public services, there is a lack of hard evidence on their actual impact. Conceptual fuzziness and tech-optimism stand in the way of collecting such evidence. The article suggests an analytical framework that distinguishes between the impacts of different technologies on different elements of co-production and co-creation, and illustrates this in three different areas. It argues that there is no reason to assume that digital technologies will always encourage co-production or co-creation. In fact, they can also be used to bypass interaction with citizens.

Hybrid organizations mix the characteristics of state, market, and civil society. Critics have suggested that such organizations pose severe risks to the public sector, both financially and culturally. However, these assertions are based mostly on theoretical claims or single case studies. No systematic evidence has been collected to support them. The findings of a large research program in The Netherlands in several policy fields show that the concerns over hybrid organizations appear to be overstated, since theoretically defined risks have not materialized. Conditions such as the presence of active regulators and a high degree of professionalism appear to dampen the risks.

The current relationship between the state and civil society in Europe is a curious and historically unique one. This is no longer a situation in which participation and association prepare citizens for the offices of the state; rather, it is the state urging a sometimes-reluctant citizenry to engage actively in civil society. This phenomenon stems from a combination of changes in prevailing governance paradigms and of the more general process of social liquefaction. In the article, we analyse these two intertwining trends and discuss the new type of relationship between the state and civil society that may be emerging. Points for practitioners: The article puts the current vogue for renewed state–civil society relationships in a larger context. It shows that, however commendable many initiatives may be, there is the risk that the desire on the part of governments for their citizens to participate and self-organize may lead the state to take over such initiatives, leading to a manufactured civil society that has little to do with spontaneous citizen initiatives. Another possible consequence is that truly spontaneous citizen initiatives will shun collaboration with the state and focus only inwards, to the detriment of broader public values. Therefore, in this area, the state must strike a delicate balance between encouragement and restraint.

The first chapter of the book, by Taco Brandsen, Adalbert Evers, Sandro Cattacin and Annette Zimmer, describes the basic assumptions, aims and methodology of the project from which the empirical evidence is drawn. It emphasises the importance of analysing social innovation in context and of avoiding uncritical interpretations of social innovation as inherently good. The chapter ends with an overview of the other chapters.

In the article, we analyse the impact of changing policy environments on the development of the third sector in Europe. Based on the results of systematic comparative research in eight European countries (Austria, Croatia, France, Germany, the Netherlands, Poland, Spain and the UK), we identify commonalities and differences. In a three-step analysis, we examine policy changes, effects on the third sector and responses by third sector organizations (TSOs) in the social domain. Overall, the third sector in Europe has proven resilient. However, not only have public and private funding decreased, the process for acquiring such funding has become more demanding for TSOs, as have requirements to be accountable. There are signs of a proliferation of more market-based, hybrid organizations. Despite this general trend towards marketization, the impact of policy changes varies across Europe with TSOs being better equipped to adapt and survive in countries where collaborative ties between the state and the third sector have traditionally been strong.