This study intends to investigate the impact of e-service quality on Malaysian customers' propensity to make online purchase. Data collection was performed by distributing questionnaires to online shoppers in Klang Valley, Malaysia by employing purposive sampling technique. A total of 212 questionnaires were usable for data analysis by using PLS-SEM method. According to the findings, the likelihood to purchase online was positively impacted by all the e-service quality dimensions namely trust, shopping enjoyment, website design, and privacy. This study also discusses the practical implications and put forward several recommendations to be considered by future researchers.

In recent decades, the financial industry has seen rapid modernization of information technology and increased competition. Nevertheless, numerous past studies have shown that technological adoption in mobile banking is relatively low in certain Southeast Asian countries. Customers' opposition to mobile banking services is mostly attributed to a lack of knowledge, security worries, and technological difficulties. Therefore, financial service providers need to comprehend and meet customer expectations to enhance the mobile banking experience. In relation to this, the present research seeks to examine the determinants of customer satisfaction with mobile banking among Malaysian consumers. The findings demonstrate that perceived ease of use, efficiency, and responsiveness were significant in influencing customer satisfaction. However, interoperability, privacy and security, and reliability were not significant in affecting mobile banking satisfaction. The findings have implications for both theoretical and practical perspectives, highlighting the need for efficient mobile banking services, enhancing financial inclusion, and empowering individuals.

Agriculture is an important part of Malaysia’s economy. In recent years, more people have become interested in agropreneurship, which means starting businesses in agriculture. This paper looks at how university education can help graduates become agropreneurs by focusing on three key areas: agropreneurial curriculum, agropreneurship experiental learning, and university support. Using ideas from entrepreneurial learning theory and institutional support theory, this paper suggests ways universities can encourage students to become agropreneurs. A goo d curriculum should teach agribusiness, sustainable farming, money management, and market strategies. Agropreneurship experiental learning such as farm training, internships, and mentorship helps students apply their knowledge in real situations. Support from universities, like funding, business incubation programs, and expert advice, makes students feel more confident about starting an agro-business. This paper suggests that if universities improve their curriculum and provide more support, more graduates will choose agropreneurship as a career, helping Malaysia’s agriculture sector grow. The study can help universities, teachers, and policymakers create better agropreneurial education programs. Future research can test these ideas to see how well they work in real life.