Mental health issues are at the forefront of healthcare challenges facing contemporary human society. These issues are most prevalent among working-age people, impacting negatively on the individual, his/her family, workplace, community, and the economy. Conventional mental healthcare services, although highly effective, cannot be scaled up to address the increasing demand from affected individuals, as evidenced in the first two years of the COVID-19 pandemic. Conversational agents, or chatbots, are a recent technological innovation that has been successfully adapted for mental healthcare as a scalable platform of cross-platform smartphone applications that provides first-level support for such individuals. Despite this disposition, mental health chatbots in the extant literature and practice are limited in terms of the therapy provided and the level of personalisation. For instance, most chatbots extend Cognitive Behavioural Therapy (CBT) into predefined conversational pathways that are generic and ineffective in recurrent use. In this paper, we postulate that Behavioural Activation (BA) therapy and Artificial Intelligence (AI) are more effectively materialised in a chatbot setting to provide recurrent emotional support, personalised assistance, and remote mental health monitoring. We present the design and development of our BA-based AI chatbot, followed by its participatory evaluation in a pilot study setting that confirmed its effectiveness in providing support for individuals with mental health issues.

Rapid urbanization across the world has led to an exponential increase in demand for utilities, electricity, gas and water. The building infrastructure sector is one of the largest global consumers of electricity and thereby one of the largest emitters of greenhouse gas emissions. Reducing building energy consumption directly contributes to achieving energy sustainability, emissions reduction, and addressing the challenges of a warming planet, while also supporting the rapid urbanization of human society. Energy Conservation Measures (ECM) that are digitalized using advanced sensor technologies are a formal approach that is widely adopted to reduce the energy consumption of building infrastructure. Measurement and Verification (M&V) protocols are a repeatable and transparent methodology to evaluate and formally report on energy savings. As savings cannot be directly measured, they are determined by comparing pre-retrofit and post-retrofit usage of an ECM initiative. Given the computational nature of M&V, artificial intelligence (AI) algorithms can be leveraged to improve the accuracy, efficiency, and consistency of M&V protocols. However, AI has been limited to a singular performance metric based on default parameters in recent M&V research. In this paper, we address this gap by proposing a comprehensive AI approach for M&V protocols in energy-efficient infrastructure. The novelty of the framework lies in its use of all relevant data (pre and post-ECM) to build robust and explainable predictive AI models for energy savings estimation. The framework was implemented and evaluated in a multi-campus tertiary education institution setting, comprising 200 buildings of diverse sensor technologies and operational functions. The results of this empirical evaluation confirm the validity and contribution of the proposed framework for robust and explainable M&V for energy-efficient building infrastructure and net zero carbon emissions.

Smart cities are Hyper-Connected Digital Environments (HCDEs) that transcend the boundaries of natural, human-made, social, virtual, and artificial environments. Human activities are no longer confined to a single environment as our presence and interactions are represented and interconnected across HCDEs. The data streams and repositories of HCDEs provide opportunities for the responsible application of Artificial Intelligence (AI) that generates unique insights into the constituent environments and the interplay across constituents. The translation of data into insights poses several complex challenges originating in data generation and then propagating through the computational layers to decision outcomes. To address these challenges, this article presents the design and development of a Hyper-Automated AI framework with Generative AI agents for sustainable smart cities. The framework is empirically evaluated in the living lab setting of a ‘University City of the Future’. The developed AI framework is grounded on the core capabilities of acquisition, preparation, orchestration, dissemination, and retrospection, with an independent cognitive engine for hyper-automation of these AI capabilities using Generative AI. Hyper-automation output feeds into a human-in-the-loop process prior to decision-making outcomes. More broadly, this framework aims to provide a validated pathway for university cities of the future to take up the role of prototypes that deliver evidence-based guidelines for the development and management of sustainable smart cities.

Building energy baseline models, particularly machine learning-based models, are a core aspect in the evaluation of building energy performance to identify inefficient energy consumption behavior. In smart city design, energy planners and decision makers require comprehensive information on energy consumption across diverse building types as well as comparisons between different types of buildings. However, there is no comprehensive study of baseline modeling across the main building types to help identify factors that influence the performance of different machine learning algorithms for baseline modeling. Therefore, the goal of this paper is to review and analyze energy consumption behavior and evaluate the prediction performance and interpretability of machine learning-based baseline modeling techniques across major building types. The results have shown that the Extreme Gradient Boosting Machine (XGBoost) model is the most accurate baseline modeling method for all building types. Time-related factors, especially the week of the year and the day of the week, have the most impact on energy consumption across all building types. This study is presented as a useful resource for smart city energy managers to help in choosing and setting up appropriate methodologies for better operational effectiveness and efficiencies when designing and planning smart energy systems.

Crowd monitoring is a primary function in diverse industrial domains, such as smart cities, public transport, and public safety. Recent advancements in low-energy devices and rapid connectivity have enabled the generation of real-time data streams suitable for crowd-monitoring applications. Crowd forecasting is typically achieved using deep learning models that learn the evolving nature of data streams. The computational complexity, execution time, and opaqueness are inherent challenges of deep learning models that also overlook the latent relationships between multiple real-time data streams for improved accuracy. To address these challenges, we propose the global ensemble echo state network approach for explainable crowd forecasting using multiple WiFi data streams. This approach replaces the random input mapping layer with a clustering layer, allowing the network to learn input projections on cluster centroids. It incorporates an ensemble readout comprising a stack of reservoir layers that provide model explainability. It also learns multiple related time series in parallel to construct a global model that leverage latent relationships across the data streams. This approach was empirically evaluated in a multicampus, mixed-use tertiary education setting. The results of which confirm the effectiveness and interpretability of the proposed approach for industrial applications of crowd forecasting.