Veronica Ungaro

Mrs. Veronica Ungaro

orcid

Research Focus & Metrics

Academic Career Length

6Years (2021-Present)

(Calculated once Scilit publication data is synced: current year − year of first publication + 1)

Representative Publications

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13 February 2024 in Journal of Service Theory and Practice
Verified
Journal Article
Open access
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VUVeronica Ungaro
Veronica Ungaro
Laura Di PietroLaura Di Pietro
Laura Di Pietro
RMRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
MMaria Francesca Renzi
Maria Francesca Renzi
Purpose: The paper aims to investigate the practices facilitating the transformation of healthcare services, understanding the resulting outcomes in terms of well-being and uplifting changes. a systematic literature review (SLR) focusing on analyzing the healthcare sector under the transformative service research (TSR) theoretical domain is conducted to achieve this goal.Design/methodology/approach: Employing a structured SLR developed based on the PRISMA protocol (Pickering and Byrne, 2014; Pickering et al., 2015) and using Scopus and WoS databases, the study identifies and analyzes 49 papers published between 2021 and 2022. Content analysis is used to classify and analyze the papers.Findings: The SLR reveals four transformative practices (how) within the healthcare sector under the TSR domain, each linked to specific well-being outcomes (what). The analysis shows that both practices and outcomes are mainly patient-related. An integrative framework for transformative healthcare service is presented and critically examined to identify research gaps and define the trajectory for the future development of TSR in healthcare. In addition, managerial implications are provided to guide practitioners.Originality/value: This research is among the first to analyze TSR literature in the context of healthcare. The study critically examines the TSR’s impact on the sector’s transformation, providing insights for future research and offering a roadmap for healthcare practitioners to facilitate uplifting changes.

11 August 2021 in International Journal of Retail & Distribution Management
Verified
Journal Article
Open access
PDF file
VUVeronica Ungaro
Veronica Ungaro
LPLaura Di Pietro
Laura Di Pietro
MMaria Francesca Renzi
Maria Francesca Renzi
RMRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
MPMaria Giovina Pasca
Maria Giovina Pasca
Purpose: This study aims to investigate the consumer's perspective regarding the relationship between services and well-being, contributing to the knowledge base in transformative service research (TSR). More specifically the aim was to understand consumers' perceptions of the relationship between services and well-being and their views about how companies can contribute (directly and/or indirectly) to achieve the well-being.Design/methodology/approach: To reach the research aim, the study adopts an explorative inductive design, carried out through a qualitative approach and grounded in 30 in-depth interviews with consumers.Findings: Service sustainability represents the fundamental characteristic that determines the service ability to be transformative, requiring the implementation of the triple bottom line dimensions: social, environmental and economic. It emerged that, in the consumer's mind, the service categories that present a stronger relationship between service and well-being are as follows: healthcare, financial and transport.Originality/value: The paper proposes a conceptual framework to describe the consumer perspective of the services' transformative role in promoting well-being, providing a theoretical lens for conducting future research and continuing to expand transformative service research (TSR).

24 June 2025 in Sustainability
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Journal Article
Open access
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Roberta  Guglielmetti MugionRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
GEGrazia Chiara Elmo
Grazia Chiara Elmo
VUVeronica Ungaro
Veronica Ungaro
Laura Di PietroLaura Di Pietro
Laura Di Pietro
Olimpia MartucciOlimpia Martucci
Olimpia Martucci
This study analyses the state-of-the-art application of Life Cycle Assessment (LCA) in the production and recycling of rare earth elements (REEs), highlighting its strategic role in promoting sustainability across resource-intensive sectors. A systematic literature review (SLR) was conducted in accordance with PRISMA guidelines using the Scopus database. A total of 78 peer-reviewed studies were included, with no time restrictions applied. The review focused on studies applying LCA to REE production from both primary and secondary sources, particularly those integrating emerging digital technologies such as artificial intelligence, big data, and process simulations. Studies lacking LCA methodology or not specifically addressing REEs were excluded. The findings show that LCA, when enhanced by digital tools, serves as a key enabler for making industrial processes more sustainable by improving traceability, reducing environmental impacts, and supporting responsible decision making along the value chain. Recycling from secondary sources such as electronic waste emerges as a practical solution to reduce dependency on primary resources and to promote circular models. In particular, recycling has been shown to reduce environmental impacts by 64–96%, underscoring its effectiveness in mitigating the ecological footprint of REE production. The innovative contribution of this study lies in demonstrating how the integration of LCA and digital technologies can accelerate the transition toward more sustainable, resilient, and transparent rare earth value chains.

24 November 2022 in Sustainability
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Journal Article
Open access
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MMaria Francesca Renzi
Maria Francesca Renzi
VUVeronica Ungaro
Veronica Ungaro
Laura Di PietroLaura Di Pietro
Laura Di Pietro
Roberta  Guglielmetti MugionRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
MPMaria Giovina Pasca
Maria Giovina Pasca
COVID-19 threatens sustainable development and is a potential opportunity for downsizing the consumer economy. The virus’s impacts on society are still unclear and additional contributions are required to investigate its effects on sustainable consumer behaviours. The paper aims to evaluate consumers’ awareness regarding the emergency impacts on the 2030 Agenda SDGs achievement and sustainable consumption (SDG 12) in terms of societal and environmentally responsible behaviour. A qualitative study is planned to reach the research goal and 133 in-depth consumer interviews are performed. The sample is composed of young students informed on sustainability topics and issues. The thematic analysis is used to assess the data. The paper contributes to the existing literature about the 2030 Agenda and young consumers’ sustainable behaviours by identifying the goal perceived by respondents as most negatively and positively impacted by the crisis and detecting those that can help overcome the emergency. Five themes (Social factors, Knowledge, Habits, Values, and Price) describing the main young consumer behaviour dimensions influenced by COVID-19 and lockdown in sustainability and social responsibility are detected. A theoretical framework is proposed to describe the effects of the five themes on sustainable behaviours. Finally, a roadmap for future research is identified.

3 September 2025 in Sustainability
Verified
Journal Article
Open access
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Roberta  Guglielmetti MugionRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
VUVeronica Ungaro
Veronica Ungaro
Laura Di PietroLaura Di Pietro
Laura Di Pietro
AAAtifa Amin
Atifa Amin
CMChiara Moretti
Chiara Moretti
The growing importance of social sustainability in the agri-food sector has increased attention toward Social Life Cycle Assessment as a tool for evaluating social impacts along the value chain. This review aims to explore the application of Social Life Cycle Assessment in the agri-food domain, with a particular focus on the dairy sector, to identify methodological approaches and recurring challenges. A review of the existing literature was conducted, analyzing case studies through a comparative lens based on key methodological dimensions such as stakeholder involvement, impact assessment methods, and database usage. The findings highlight a prevalent reliance on the Reference Scale impact assessment method, limited stakeholder engagement, and a general absence of materiality assessments. Furthermore, data availability and standardization remain critical issues, with most studies depending on generic databases such as SHDB. The review concludes that although progress has been made, further empirical validation and greater standardization are needed.

14 January 2026 in Agriculture
Verified
Journal Article
Open access
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Roberta  Guglielmetti MugionRoberta Guglielmetti Mugion
Roberta Guglielmetti Mugion
VUVeronica Ungaro
Veronica Ungaro
Laura Di PietroLaura Di Pietro
Laura Di Pietro
AAAtifa Amin
Atifa Amin
FBFederica Bisceglia
Federica Bisceglia
The agricultural sector is predominantly male, with approximately 30% of farms in the EU operated by women. The European Union Rural Pact, the Agri-Food Pact for Skills, and the Common Agricultural Policy have catalysed an increase in agricultural 4.0 research, with the role of women emerging as a subfield of sustainable agriculture. The primary objective of this paper is to evaluate the current literature on women’s roles in smart agriculture, examining the advantages of their participation as a digitally competent workforce that could catalyse improvements in productivity and resilience in rural areas and promote women’s empowerment. A bibliometric study was conducted utilising the Scopus database to fulfil the research objective. This led to the incorporation of 253 articles into the sample. The records were examined using performance analysis and bibliographic coupling (science mapping), facilitated by Biblioshiny 5.0 and VOSviewer 1.6.20 software. The primary findings elucidate essential concepts, predominant study themes, and the temporal progression of the research domain. The identification of numerous women’s role and socio-economic constraints affecting women, which are overlooked in the creation and implementations of technology advancements. Additionally, a research agenda was developed, alongside practical implications for managers and policymakers, to aid the formulation of inclusive agriculture 4.0 projects.