Purpose – The purpose of this paper is to provide experimental evidence supporting the view that internal service quality has a direct effect on external service quality.Design/methodology/approach – The study focuses on the restaurant industry in Greece. Waiters are considered as internal customers and kitchen personnel as internal suppliers. Inferential analysis included factor analysis on individual waiter and customer data as well as canonical correlation analysis on a restaurant level.Findings – Factor analysis of external service quality revealed six factors including product, organizational image, safety and choice, empathy, reliability as well as responsiveness. Internal service quality factors, additional to those found in external service quality research, included professionalism and internet. Canonical correlation revealed that the internal service quality dimensions of safety, reliability and internet exert a direct positive influence on the external service quality dimensions of organization...

Climate change looms as the biggest threat of the 21st century, and its effect on urban mortality is exacerbated by urban heat islands. This study analyzes the impact of high temperatures, heatwaves, and the urban heat island on the cardiovascular and respiratory mortality of people over 65 years of age for the years 2002 to 2012. The area of application is Athens, Greece, an urban agglomeration experiencing an urban heat island of high intensity. The correlation of the daily cardiovascular and respiratory mortality count of people over 65 years of age with various temperature measures confirmed a U-shaped exposure response curve, with fewer deaths in the range of moderate temperatures. At high and very high temperatures, this mortality increased by 20 to 35% correspondingly, at a 99.9% significance level. Mortality was further investigated with ordinary least squares, Poisson, and negative binomial times series models, which, although suffering from poor fit, showed a one-day lag for the maximum temperature effect on mortality. Finally, cluster analysis for observations confined to May to September, confirmed by multiple discriminant analysis, showed the existence of six clusters, with the highest excess mortality count of 23% for the cluster that included the hottest days and 20.6% for the heatwave cluster. To this end, it is recommended that policies target high ambient temperatures and heatwaves as a priority.

With growing urban populations, methods of reducing the urban heat island effect have become increasingly important. Cool pavements altering the heat storage of materials used in pavements can lead to lower surface temperatures and reduce the thermal radiation emitted to the atmosphere. Cool pavement technologies utilize various strategies to reduce the temperature of new and existing pavements, including increased albedo, evaporative cooling, and reduced heat conduction. This process of negative radiation forces helps offset the impacts of increasing atmospheric temperatures. This paper presents an extensive analysis of the state of the art of cool pavements. The properties and principles of cool pavements are reviewed, including reflectivity, thermal emittance, heat transfer, thermal capacity, and permeability. The different types, research directions, and applications of reflective pavements are outlined and discussed. Maintenance and restoration technologies of cool pavements are reviewed, including permeable pavements. Results show that cool pavements have significant temperature reduction potential in the urban environment. This research is important for policy actions of the European Union, noting that European and international business stakeholders have recently expressed their interest in new ways of reducing energy consumption through technologically advanced pavements.

This study conducts a literature review coupled with case-study calculations comparing the thermal contribution of semi-intensive and intensive (deeper) green roofs to non-insulated and insulated building roofs, and enhancing comprehension by validating applied scenarios with published literature-based data. Mitigation of the urban heat island is crucial for reducing energy consumption and enhancing urban sustainability, especially through natural solutions such as green (i.e., planted) roofs. The energy and environmental benefits of green roofs include energy conservation, thermal comfort, noise reduction, and aesthetic improvement. Legal mandates, innovative business models, financial subsidies and incentives, regulations, etc. are all components of green roof policies. Conflicts between private property owners and the public, regulatory gaps, and high installation costs are among the challenges. Green roofs are layered and incorporate interacting thermal processes. Green roof models are either based on the calculation of thermal transmittance (U-values), an experimental energy balance, or data-driven (primarily neural network) approaches. U-values were calculated for eight hypothetical scenarios consisting of four non-insulated and four insulated roofs, with or without semi-intensive and intensive green roofs of various materials and layer thicknesses. While the non-planted, non-insulated roof had the highest U-value, planted roofs were particularly effective for non-insulated roofs. Three of these scenarios were in reasonable accord with experimental and theoretical thermal transmittance literature values. Finally, a non-insulated planted roof, particularly one with rockwool, was found to provide a certain degree of thermal insulation in comparison to a non-planted insulated roof.

This chapter examines the role of renewable energy in shaping energy security against the backdrop of global geopolitical, socioeconomic, and technological uncertainties. The evolving definition of energy security during the twentieth and early twenty-first centuries is discussed initially. The dimensions, components, and metrics of energy security are reviewed, including the 4A definition of energy security that comprises physical availability; economic affordability; accessibility from a sociopolitical standpoint; and environmental acceptability. A novel energy security index is proposed, with the following components: physical availability; technology development; economic affordability; social accessibility; governance; unconventional threats; and natural environment. Of these, physical availability followed by technology development, economic affordability, and governance was rated as the most important, and the environment was rated as the least important by a small panel of experts. The roles of wind and solar energy are highlighted, with an emphasis on the social acceptance of renewable energy in an energy security context. Other energy security indexes are discussed, focusing on sustainability and renewable energy. Denmark, Germany, China, Russia, and the United States are examined as case studies that help understand the transition to renewable energy in the context of coopetition among states. As these countries face different political concerns, geopolitical realities, and energy security issues, they consider different policy approaches to address them.