Bus stops are an essential element of the public transport system and affect its users’ safety level. They are where the passengers gather who want to use bus transport, and where vehicles stop to exchange passenger flows. Most studies devoted to assessing bus stops’ safety focus on two evaluation methods: (1) statistical analysis of traffic crash data and (2) traffic conflict analysis. However, there is a need to develop a methodology to define priorities and scope for the improvement of increasing bus stops’ safety. For this reason, the aim of the article is to present a method of assessing bus stops’ safety, which is dedicated to the process of auditing and designing point infrastructure in the city. The use of the proposed method of evaluating bus stops is aimed not only at determining the current status, but above all at assigning priorities to actions aimed at increasing safety and improving the quality of life of residents. The article presents in detail the algorithm of the research procedure consisting of the proposed method and its implementation for the evaluation of stops in a selected city. In total, 151 bus stops serving all fast lines in the studied agglomeration were assessed. As part of the results, the ratings obtained by individual stops were presented. The level of fulfilment of individual evaluation criteria, divided into conducted classification procedures, was also analysed. The implementation of the method in the real system allowed us to assess the correctness of the procedure and the usefulness of the obtained results. The obtained results of the evaluation of bus stops and the fulfilment of individual criteria should constitute the basis for the created schedules of the required ongoing works related to the improvement of public transport passenger safety, but also the creation of long-term plans related to the improvement of the bus stop infrastructure and its adaptation to changing safety requirements and passengers’ expectations.

The selection of criteria in the developed methods of analysis and evaluation has a significant impact on the implemented decision-making processes. For this reason, the very process of identifying the correct criteria is a research challenge worth undertaking. The conducted literature review shows that in the methodology of assessing tram and bus stops, the researchers focus primarily on aspects related to safety. Assessment of the functionality of tram stops becomes no less important. However, a literature review shows that this range of stops is sporadically mentioned in publications. Meanwhile, from a practical point of view, the aspects related to ensuring the required functionality in the tram stop zone are as important as the safety of passengers. That is why we surveyed experts who perform official functions in cities with a tram transport system. The conducted research was aimed at: (1) assessment of the elements and selected parameters of the stop infrastructure in terms of their impact on the safety and functionality of stops; (2) assessment of the inter-relationship between safety and functionality criteria when analyzing individual factors. The article aims to present the results obtained during the structured interviews and their interpretation. The obtained research results and their classification constitute not only scientific material, but they can also be used by people and organizations involved in the design, evaluation, and modernization of tram stops. The obtained results should also be analyzed by teams developing urban standards for transport infrastructure.

The ongoing digital transformation generates demand among companies for tools that will allow them to assess their current stage of advancement in the digital transformation process and support them in developing a further development plan. Digital maturity assessment models meet these needs. The article presents the framework of a new digital maturity assessment model dedicated to tram systems – DMM-TRAM. The model comprises five assessment dimensions covering personnel, information, passenger flow, infrastructure, and operational risk management. These areas are divided into 15 sub-areas, and the system maturity is assessed on a four-point scale, with level 1 representing the basic level and level 4 (leader) representing the excellent level. The developed model was verified on a selected tram system in a selected city in Poland. This allowed us to prove the validity of the defined assessment dimensions and the empirical nature of the requirements formulated for individual assessment levels in each sub-area. The assessment of the selected system indicated diversification of maturity levels in individual areas, as the lowest score obtained was DMAI = 1.67 (Personnel management), and the highest was DMAI = 2.75 (Information management).

The article presents the implementation of the ISFTL method proposed by the authors consisting in an indicator assessment of the safety and functionality of tram loops. Five tram loops located in Wrocław were analyzed. Each of these loops has different characteristics. The components of each assessment are described in detail and further directions for improving the proposed assessment are indicated.