This paper introduces regulatory components influencing city soundscapes in Europe and the UK, illustrating the abatement approach taken within noise policy, demonstrating the importance of individual experience in assessing the soundscapes of urban environments and identifying a terminology to facilitate an introduction of soundscapes into the planning process. Drawing on work from soundscape ecology, a way is demonstrated to coalesce these divergent positions. Reviewing interviews undertaken in Clerkenwell, the paper demonstrates that it is not simply noise levels that are important to people in an urban area. Context, source, distance, temporariness and control over noise, are all relevant to whether people would want to see a particular sound eliminated from their soundscape. Using Schafer's terminology 'keynote sounds', 'soundmarks' and 'sound signals', a rationale is proposed through which experienced soundscapes may be articulated, challenging the strategy of noise abatement which could produce a conformity of soundscape that homogenises place and dissolves local uniqueness.

Recent promotion of city centre living within UK policy has led to a commensurate interest in city centre conditions and the opinions and experiences of the people who live there. An apposite, straightforward method to capture city centre residents' experiences and views is described in this article. We successfully combined a novel, under‐utilized visual technique (self‐directed photography) with qualitative methods (log‐sheets and interviews) in the form of a ‘photo‐survey’. A background to visual methodologies is presented in this article, alongside a critique of using the photo‐survey with 84 city centre residents to investigate environmental conditions and perceptions within three of the UK's major cities. The method provided a rich, detailed set of data, but also brought a number of noticeable benefits to the data collection process. The photo‐survey not only effectively captured and documented life in the city but also acted as an ‘agent for change’, evoking thoughts and feelings which ultimately encouraged participants to reflect on their existing perceptions and urban experiences. The study also raises some important considerations for future work undertaken with this method and with using photographs as a set of data, and proposes techniques for minimising potential problems.