Employees’ perception of their job and organization is believed to influence service quality (SQ). Hence, this study aims to integrate a mediating and moderating model to improve SQ through job involvement (JI), job satisfaction (JS), and organizational commitment (OC), and investigate how that model incorporating JI, JS, and OC can improve SQ in higher education contexts in developing countries. This study applied a conceptual integration between employees who provide the service and customer-perceived service quality. Data collection from the respondents was performed using a two-sample research design and two sets of questionnaires. The academic staff (296 responses) and their students (1480 responses) formed the study’s sample size. Structural Equation Modelling (SEM) was used to analyze the collected data. The data analysis showed a significant impact of JS on OC and SQ (i.e., the quality of lectures they received in the classroom that shaped their learning experiences). OC significantly affected SQ and partially mediated the effect of JS and SQ. JI plays a moderator role in the JS-OC and SQ relationship. This study contributes to the literature by linking employees’ JI, JS, and OC to SQ. Employee JI, JS, and OC are crucial in promoting service quality. Practical implications for students, employees, institutions, and society were provided.

While there is burgeoning interest in the influence of human resource management (HRM) on sustainability organizational outcomes (SOO), the intricate interplay with Occupational Health and Safety (OHS) has not yet been explored, particularly in manufacturing firms’ contexts. Therefore, this study aims to probe the symbiotic relationship between HRM practices, OHS, and SOO, spotlighting manufacturing firms. Data collection was conducted by utilizing a cross-sectional survey, convenience sampling technique, and a web-based form among the 256 respondents from an industrial company (Balexco) in Bahrain. Structural Equation Modeling (SEM) by Smart-PLS was used to analyze the collected data. Our analysis highlighted a significant positive relationship between HRM, SOO, and OHS. Moreover, this study highlighted the dual impact of direct and indirect HRM on SOO, mediated by OHS. These multi-layered insights reinforce the assumption that a comprehensive approach to HRM, aligning performance aspirations with employee well-being, is instrumental in improving SOO. This study is a novel contribution to the literature because, by uncovering the intricate interplay of HRM, OHS, and SOO, practical implications and limitations were provided.

In contemporary business environments, having only leadership or entrepreneurship qualities is insufficient to guarantee the success of a company. Effective managers must possess a combination of leadership and entrepreneurial qualities that can impact their innovation work behavior and sustainable innovation performance. The significance of entrepreneurial leadership in sustainable organizational performance, considering the dynamic and uncertainty of the organization's environment. This comprehensive literature review explores entrepreneurial leadership on innovative work behavior and sustainable innovation. The results suggest that entrepreneurial leadership has a direct impact on innovation work behavior and sustainable innovation performance. Additionally, it was found that innovation behavior plays a mediating role in the relationship between entrepreneurial leadership and sustainable innovation performance. The concept of entrepreneurial leadership extends beyond traditional management styles since it possesses the ability to significantly transform organizational processes,.

Corporate culture is one of the most critical intangible resources that substantially affect the overall organizational performance in developing countries. Hence, this study focused on developing countries' energy sectors to evaluate corporate culture's influence on performance. A quantitative research approach was used in this study to achieve the set goals. The study population comprised 408 employees of General Electric Company of Libya (GECOL) who were sampled during the data collection stage of this study. Structural Equation Modelling (SEM) was used to evaluate the impact of organizational culture on performance. The study’s outcome evidenced a significant positive impact of culture on corporate performance; this effect was more significant for administrative employees than technical employees. This study offers some recommendations for the direction of future research, as well as criticism of its limitations.

E-banking offers services to those under its jurisdiction, where they can benefit from all the electronic transactions with the E- banking. Most studies that look into usage models have not been tested extensively in developing countries, with inconsistent results noted in instances where these models have been tested in developing countries. Even among developing countries in the same region, there are many differences - economic, cultural, political, and demographic-features. This study keen to suggest a model that will increase the usage of E- banking services in developing countries. The pro-posed model may facilitate the understanding of how certain factors can affect the level of usage of E- banking government services in Yemen. The main objective of this study is to gauge the possible antecedents of E- banking services usage by working on a new model based on UTAUT model as well as to answer the research questions posed. This study applied a quantitative research methodology, which includes a numerical measurement and analysis of the factors which influence adoption. In this study, survey questionnaires which involved 393 respondents were be adopted to aggregate the results. The investigation seeks to identify whether variables – Culture, IT support, Familiarity, Performance Expectancy, Social Influence, Facilitating Conditions and Effort Expectancy with the behavioural intention of E-banking services in Yemen. The results show that culture, IT support, familiarity, performance expectancy, social influence, facilitating conditions and effort expectancy were found to positively affect with the behavioural intention of E-banking government services in Yemen.