Societies are entering the age of technological disruption, which also impacts governance institutions such as parliamentary organizations. Thus, parliaments need to adjust swiftly by incorporating innovative methods into their organizational culture and novel technologies into their working procedures. Inter-Parliamentary Union World e-Parliament Reports capture digital transformation trends towards open data production, standardized and knowledge-driven business processes, and the implementation of inclusive and participatory schemes. Nevertheless, there is still a limited consensus on how these trends will materialize into specific tools, products, and services, with added value for parliamentary and societal stakeholders. This article outlines the rapid evolution of the digital parliament from the user perspective. In doing so, it describes a transformational framework based on the evaluation of empirical data by an expert survey of parliamentarians and parliamentary administrators. Basic sets of tools and technologies that are perceived as vital for future parliamentary use by intra-parliamentary stakeholders, such as systems and processes for information and knowledge sharing, are analyzed. Moreover, boundary conditions for development and implementation of parliamentary technologies are set and highlighted. Concluding recommendations regarding the expected investments, interdisciplinary research, and cross-sector collaboration within the defined framework are presented.

This poster paper presents a high-level description of the Metalogue project that is developing a multi-modal dialogue system that is able to implement interactive behaviors that seem natural to users and is flexible enough to exploit the full potential of multimodal interaction. We provide an outline of the initial work undertaken to define a an open architecture for the integrated Metalogue system. This system includes components that are necessary for the implementation of the processing stages for a variety of application domains: initialization, training, information gathering, orchestration, multimodality, dialogue management, speech recognition, speech synthesis and user modelling.

Exploitation and use of disruptive technologies, such as the Internet of Things, recommender systems, and artificial intelligence, with an ambidextrous balance, are a challenge, nowadays. Users of the technologies, and stakeholders, could be part of a new organisational model that affects business procedures and processes. Additionally, the use of inclusive participatory organisational models is essential for the effective adoption of these technologies. Such models aim to transform organisational structures, as well. Public organisations, such as the parliament, could utilise information systems’ personalisation techniques. As there are a lot of efforts to define the framework, the methodology, the techniques, the platforms, and the suitable models for digital technologies adoption in public organisations, this paper aims to provide a literature review for disruptive technology inclusive use in parliaments. The review emphasises the assessment of the applicability of the technologies, their maturity and usefulness, user acceptance, their performance, and their correlation to the adoption of relevant innovative, inclusive organisational models. It is argued that the efficient digital transformation of democratic institutions, such as parliaments, with the use of advanced e-governance tools and disruptive technologies, requires strategic approaches for adoption, acceptance, and inclusive service adaptation.

Decision-making is a fundamental human process, central to the design and promulgation of effective legislation, as well as to the crafting of robust public policy. Supported by advances in legal informatics tools and services, in particular those that facilitate the extraction of meaningful information and metadata from legal documents, parliaments today are able to develop and test data-driven strategies and policies in a manner that places them on equal footing with the executive within the policy creation process. The article critically analyses the range of application and the efficiency of sophisticated decision support tools and services. Key actor-centric parameters are discussed within the context of a parliamentary production environment. While the role of main stakeholders is elucidated upon, the article assesses changing organizational and operational culture in parliaments in regards to the possible application of decision-making processes and addresses directions but also challenges for future research.