Prior research on the successful design and construction of data visualization systems or information management systems has not fully taken into account the holistic experience of employees working with information within the organization but has centered on specific aspects, such as user experience or data quality, attempting to go against information management quality, as those approaches can significantly influence users’ perceptions and their motivation to effectively use such tools for decision making. This study addresses the information consumer experience (ICX) in a Chilean Higher Education institution through the design and implementation of an user-centric centralized information management system. This system was created using an adapted design thinking methodology with an ICX perspective to identify and integrate the information consumers’ demands and other factors correlated with ICX into the system’s design. The proposed system is a technological extension of an information resource validation process that involves senior data analysts from the Analytics Department and external data analysts from other departments across the organization. This process helps to address data quality and information management quality (IMQ) problems of the organization, representing a centralized data source for all information consumers into the organization, offering consistent, accessible, and good quality data to address daily work and enhance information consumers experience, and managerial work.

The experience of employees that work with information has been studied in the literature using approaches that analyze information system success (e.g., Information Management, User Experience) or employee satisfaction (e.g., Job Satisfaction, Employee Experience) as two separate problems. Therefore, there are no approaches that analyze both employee experiences and information used within the organization simultaneously. This scenario has motivated us to define a new approach based on Consumer Experience (CX), called Information Consumer Experience (ICX). In order to accomplish this objective, a systematic review was performed, including articles indexed in four databases (Scopus, Web of Sciences, ACM digital, and Science Direct) published in the last decade (from 2012 to 2022) in order to answer the following research questions: (1) What is ICX? (2) What factors influence ICX? and (3) What methods are used for ICX evaluation? We selected 127 works and analyzed various ICX-related concept definitions, research approaches, data collection, and evaluation methods. The main contribution of this review is to identify a set of definitions, approaches, and methods for ICX modeling, evaluation, and design. The results obtained have allowed us to introduce a formal definition for the ICX concept derived from the CX approach and propose future research lines to explore ICX analysis, considering the factors and methods identified in this work, as ICX can be considered a specific case of CX.

This study examines how beliefs about the causes of climate change relate to emotions, perceptions of its effects, and willingness to engage in collective action among residents of the Valparaíso Region in Chile, a territory particularly vulnerable to this phenomenon. A survey was conducted with 809 individuals using stratified probabilistic sampling. Analysis of variance revealed significant differences among those who attribute climate change to human, mixed, or natural causes. The results show that individuals who believe in the anthropogenic origin of climate change report higher levels of negative emotions, anxiety, perceived impacts, and willingness to participate in both direct and institutional collective actions. Moreover, these individuals perceive greater negative effects of climate change on their surroundings and daily lives. In contrast, those who attribute the phenomenon to natural causes show a lower predisposition to act and a lower risk perception. The study concludes that causal attribution of climate change significantly influences people’s emotional and behavioral responses, highlighting the importance of strengthening climate education and communication based on scientific evidence as key tools for fostering civic engagement in the face of the environmental crisis. The findings contribute to sustainability by strengthening environmental education, participatory governance, and collective action in vulnerable contexts.

The Information Consumer Experience (ICX) significantly impacts organizational performance. ICX is influenced by three key dimensions: personal, social, and organizational. However, no studies have provided a solid theoretical foundation for ICX. This study presents a theoretical model that integrates these dimensions within the Theory of Motivated Information Management (TMIM) to offer a comprehensive framework for understanding and analyzing ICX in organizations. The proposed model combines personal, social, and organizational factors within the TMIM framework, providing a holistic view of how information consumption affects employee performance and organizational outcomes. It emphasizes individual cognitive and emotional responses, as well as the broader organizational context in which information is managed and shared. Our findings show that incorporating these dimensions into the TMIM framework strengthens the model, addressing TMIM’s limitations and providing a more robust approach to ICX. Specifically, the inclusion of emotional factors beyond anxiety, the role of social interactions and organizational culture, and the impact of organizational structures and technology policies enriches the model. These findings suggest that optimizing information consumption through improved management can enhance organizational efficiency, employee satisfaction, and overall performance. This model fills a gap in the literature, offering a theoretical basis for future ICX research and empirical exploration of the interaction between these dimensions in organizational contexts.