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The sustainable development of tourism is a major concern for destination management organisations (DMOs) in heritage tourism. Smart tourism advocates claim that technologically-driven innovations can help DMOs to optimise tourism development by addressing issues such as carrying capacity, stakeholder management and community involvement. This study enhances the understanding of smart tourism governance (SG), showing how contextual factors affect DMO perspectives of SG. A mixed-methods approach was used to investigate heritage tourism destinations in the United Kingdom. The results demonstrate that well-established DMOs do not perceive SG as potentially beneficial, as they already perform well in many areas in which SG promises improvements, such as citizen engagement, decision-making, and stakeholder engagement. Despite this, this research highlights the aspects of SG that these destinations can take advantage of as social inclusion, environmental performance and the provision of citizen-centric services. All of these can help heritage tourism destinations to optimise their tourism development. This research additionally demonstrates the effect of contextual factors, such as the level of public-sector support for tourism and the growing influence of non-tourism stakeholders in destination management, on DMO perceptions of SG and makes recommendations for how developments in the use of SG by DMOs can be made, in light of these.
A. Mandić; J. Kennell. Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives. Tourism Management Perspectives 2021, 39, 100862 .
AMA StyleA. Mandić, J. Kennell. Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives. Tourism Management Perspectives. 2021; 39 ():100862.
Chicago/Turabian StyleA. Mandić; J. Kennell. 2021. "Smart governance for heritage tourism destinations: Contextual factors and destination management organization perspectives." Tourism Management Perspectives 39, no. : 100862.
James Kennell. Tourism in European microstates and dependencies: geopolitics, scale and resource limitations. Journal of Heritage Tourism 2021, 1 -2.
AMA StyleJames Kennell. Tourism in European microstates and dependencies: geopolitics, scale and resource limitations. Journal of Heritage Tourism. 2021; ():1-2.
Chicago/Turabian StyleJames Kennell. 2021. "Tourism in European microstates and dependencies: geopolitics, scale and resource limitations." Journal of Heritage Tourism , no. : 1-2.
In order to analyse the ways in which problematic ethno-national behaviour at dark events in the Western Balkans undermines the transition from conflict, to post conflict and then peaceful societies, this research employed a sociological discourse analysis to critique the role dark events play in post-conflict tourism development and peaceful coexistence. Accordingly, by combining previous analyses of dark commemorative events with a new analysis of sport events, this research explains the relationship between event tourism and 16th Sustainable Development Goal (SDG) focused on peace, justice and strong institutions. This media-based analysis shows that dark commemorative and sport events share similar historical contexts, dissonant heritage and the dark leisure practices of attendees. These dark events attract tourism flows across national boundaries in the region, as well as including more widely dispersed diasporas, and international media and politicians. The prevalence of dark events in the region, which feature strongly in tourism flows, require significant attention in order to promote sustainable development. The findings of this research can be used to develop future research into the relationship between dark events and SDG16, using methods that build on this exploratory study and the new model of dark events that it provides.
Metod Šuligoj; James Kennell. The role of dark commemorative and sport events in peaceful coexsitence in the Western Balkans. Journal of Sustainable Tourism 2021, 1 -19.
AMA StyleMetod Šuligoj, James Kennell. The role of dark commemorative and sport events in peaceful coexsitence in the Western Balkans. Journal of Sustainable Tourism. 2021; ():1-19.
Chicago/Turabian StyleMetod Šuligoj; James Kennell. 2021. "The role of dark commemorative and sport events in peaceful coexsitence in the Western Balkans." Journal of Sustainable Tourism , no. : 1-19.
This paper aims to extend dark tourism scholarship concerned with existential aspects of the human nature and the power of ‘dark places’ to provoke our thinking about the meaning and purpose of human existence. Our main focus is on the artistic expressions in the form of murals that have emerged in the years following the nuclear disaster in Chernobyl, questioning the significance and meanings they have for the Chernobyl Exclusion Zone, in the context of tourists' perceptions and, more generally, in the context of our being in the world. To that end, we deconstruct the tourist experience of dark sites through knitting together dark tourism, existentialism and street art.
Jelena Farkić; James Kennell. Consuming dark sites via street art: Murals at Chernobyl. Annals of Tourism Research 2021, 90, 103256 .
AMA StyleJelena Farkić, James Kennell. Consuming dark sites via street art: Murals at Chernobyl. Annals of Tourism Research. 2021; 90 ():103256.
Chicago/Turabian StyleJelena Farkić; James Kennell. 2021. "Consuming dark sites via street art: Murals at Chernobyl." Annals of Tourism Research 90, no. : 103256.
Employees of retail travel agencies in sales roles can have long-lasting, direct contact with tourists which, in the case of poor customer service, can be extremely problematic for businesses. Because of this, it is important to understand how employees manage their emotions to help them to remain satisfied with their work, thus contributing to the satisfaction of tourists. However, job satisfaction, emotional intelligence and emotional labor in tourism have not previously been studied together as variables in a single model. This research analyses the mediating role of emotional intelligence in the relationship between job satisfaction and emotional labor in travel agencies, as well as job satisfaction as an antecedent of emotional labor. Data were collected from 160 employees of 45 travel agencies in the Serbian cities of Belgrade and Novi Sad. Results show that employees’ emotional intelligence mediates the positive relationship between job satisfaction and emotional labor. Management implications: Increasing employees’ emotional intelligence through training and development and actively recruiting employees with high emotional intelligence will reduce emotional exhaustion and improve customer satisfaction for retail travel agencies. Future research should include employees from other countries, in order to make comparisons and to validate results, as well as to test the created model by structural equation modelling (SEM), involving some other possible mediators, such as socio-demographics, personality traits or work motivation.
Milena Nedeljković Knežević; Marko D Petrović; Sanja Kovačić; Maja Mijatov; Darko B Vuković; James Kennell. Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research 2020, 1 .
AMA StyleMilena Nedeljković Knežević, Marko D Petrović, Sanja Kovačić, Maja Mijatov, Darko B Vuković, James Kennell. Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies. Tourism and Hospitality Research. 2020; ():1.
Chicago/Turabian StyleMilena Nedeljković Knežević; Marko D Petrović; Sanja Kovačić; Maja Mijatov; Darko B Vuković; James Kennell. 2020. "Acting the part: Emotional intelligence and job satisfaction as predictors of emotional labor in travel agencies." Tourism and Hospitality Research , no. : 1.
Tourist motivation, as a core of travel behavior, significantly influences consumer intentions and has attracted academic attention for decades. A plethora of studies analyse sets of internal and external motivators, while methodologies that exclusively focus on a single factor, such as age, that can sometimes have a determining influence in multi-attraction destinations, are less prevalent. This study introduces a fuzzy logic approach to develop a new model for analysing the internal motivations of different-aged consumers in multi-attraction urban destinations. Fuzzy models, as a mathematical means of representing vagueness and imprecise information, have the capability of recognizing, representing, manipulating, interpreting, and utilizing data and information, which typically for urban tourist motivations, are vague and lack certainty. This research tests the model in a real-life setting, using the example of Novi Sad, a mid-sized European city, which is typical of many similar cities who are attempting to develop sustainable tourism by attracting older tourists. The new model shows how tourist motivations for multi-attraction destinations are affected by age, through a specially developed m-file for MATLAB, so that it can be applied and tested in other tourism contexts. Theoretical and practical implications for sustainable destination management and marketing are described.
Miroslav Vujičić; James Kennell; Alastair Morrison; Filimonau Viachaslau; Ivana Štajner Papuga; Ugljesa Stankov; Djordjije Vasiljević. Fuzzy Modelling of Tourist Motivation: An Age-Related Model for Sustainable, Multi-Attraction, Urban Destinations. Sustainability 2020, 12, 8698 .
AMA StyleMiroslav Vujičić, James Kennell, Alastair Morrison, Filimonau Viachaslau, Ivana Štajner Papuga, Ugljesa Stankov, Djordjije Vasiljević. Fuzzy Modelling of Tourist Motivation: An Age-Related Model for Sustainable, Multi-Attraction, Urban Destinations. Sustainability. 2020; 12 (20):8698.
Chicago/Turabian StyleMiroslav Vujičić; James Kennell; Alastair Morrison; Filimonau Viachaslau; Ivana Štajner Papuga; Ugljesa Stankov; Djordjije Vasiljević. 2020. "Fuzzy Modelling of Tourist Motivation: An Age-Related Model for Sustainable, Multi-Attraction, Urban Destinations." Sustainability 12, no. 20: 8698.
Dark tourism has attracted increasing academic attention, but the extent to which it exists as a separate form of tourism from heritage tourism is not yet clear. Despite the growth of UNESCO World Heritage Site designations, little research has considered the relationship between dark tourism and World Heritage Sites. Because the development of dark tourism is beset with ethical concerns, heritage professionals can have negative perceptions about the acceptability or attractiveness of it for the sites that they are involved in managing. This research used a qualitative Delphi Panel method to evaluate stakeholder perceptions of the potential development of dark tourism to the Greenwich Maritime World Heritage Site in London, United Kingdom. The findings show that stakeholders are broadly supportive of tourism to the site and positive about future tourism growth. Despite this, they did not support the development of dark tourism to the site because it was perceived as inauthentic, tacky and sensationalist. In order to address this issue, recommendations are made that future attempts to develop dark tourism at WHS should involve enhancing the knowledge of stakeholders about dark tourism, and of the resources within their sites that could be included in a dark tourism offer to tourists.
James Kennell; Raymond Powell. Dark tourism and World Heritage Sites: a Delphi study of stakeholder perceptions of the development of dark tourism products. Journal of Heritage Tourism 2020, 1 -15.
AMA StyleJames Kennell, Raymond Powell. Dark tourism and World Heritage Sites: a Delphi study of stakeholder perceptions of the development of dark tourism products. Journal of Heritage Tourism. 2020; ():1-15.
Chicago/Turabian StyleJames Kennell; Raymond Powell. 2020. "Dark tourism and World Heritage Sites: a Delphi study of stakeholder perceptions of the development of dark tourism products." Journal of Heritage Tourism , no. : 1-15.
National tourism policy in Bangladesh is a relatively new development and this research is the first to focus on the implementation of tourism policy in Bangladesh. Taking a social constructivist perspective, interviews were carried out with 13 elite stakeholders, from the public and private sectors, who are associated with the creation and implementation of tourism policy in Bangladesh. The data were analysed qualitatively using a content analysis approach to examine perceptions of the policy implementation process, and its success. In the case of Bangladesh, it is the persistence of hierarchical governance structures that appears to be hindering the effective implementation of tourism policy. This can be seen in the selection of priority areas by the government, the preferred policy instruments, and in the ways in which the private sector is being incentivised to support national tourism development.
Azizul Hassan; James Kennell; Samantha Chaperon. Rhetoric and reality in Bangladesh: elite stakeholder perceptions of the implementation of tourism policy. Tourism Recreation Research 2020, 45, 307 -322.
AMA StyleAzizul Hassan, James Kennell, Samantha Chaperon. Rhetoric and reality in Bangladesh: elite stakeholder perceptions of the implementation of tourism policy. Tourism Recreation Research. 2020; 45 (3):307-322.
Chicago/Turabian StyleAzizul Hassan; James Kennell; Samantha Chaperon. 2020. "Rhetoric and reality in Bangladesh: elite stakeholder perceptions of the implementation of tourism policy." Tourism Recreation Research 45, no. 3: 307-322.
Vanja Pavluković; Milica Vujičić; James Kennell; Marija Cimbaljević. Sustainability in the Meetings Industry. Proceedings of the Singidunum International Tourism Conference - Sitcon 2020 2020, 11 -17.
AMA StyleVanja Pavluković, Milica Vujičić, James Kennell, Marija Cimbaljević. Sustainability in the Meetings Industry. Proceedings of the Singidunum International Tourism Conference - Sitcon 2020. 2020; ():11-17.
Chicago/Turabian StyleVanja Pavluković; Milica Vujičić; James Kennell; Marija Cimbaljević. 2020. "Sustainability in the Meetings Industry." Proceedings of the Singidunum International Tourism Conference - Sitcon 2020 , no. : 11-17.
National culture can influence entrepreneurship by creating a specific cultural framework that defines the possibilities for the recognition of opportunities for entrepreneurial activities, as well as their social desirability. Very large corporations, especially those that dominate a region, also have their own organizational cultures, which in turn influence local social culture, and which can constitute a specific subculture within society. The “Kolubara” mine is the largest in Serbia, employing more than 11,000 workers. As most of its employees are living close to its headquarters, the small town of Lazarevac (Central Serbia), the culture nurtured within this organization and among its employees is heavily intertwined with the social culture of the inhabitants of the town. The GLOBE (Global Leadership and Organizational Behavior Effectiveness) approach was used to investigate the relation between this organizational culture and national culture, by measuring the nine GLOBE cultural dimensions of the “Kolubara” employees and of the inhabitants of Lazarevac. The results of this are discussed and analyzed in the context of the ongoing economic transformation in many post-socialist economies. This study highlights the readiness of the people of small industrial towns, such as Lazarevac, to adapt to this ongoing transition and to undertake entrepreneurial activities in tourism during periods of industrial restructuring and the growth of service industries in former industrial areas. [Project of the Serbian Ministry of Education, Science and Technological Development, Grant no. 176020 OI: Transformation of geospace in Serbia-past, current problems and solution proposals]
Milena Nedeljkovic-Knezevic; Olga Hadzic; Sladjana Nedeljkovic; James Kennell. Tourism entrepreneurship and industrial restructuring: Globe national and organizational culture dimensions. Journal of the Geographical Institute Jovan Cvijic, SASA 2020, 70, 15 -30.
AMA StyleMilena Nedeljkovic-Knezevic, Olga Hadzic, Sladjana Nedeljkovic, James Kennell. Tourism entrepreneurship and industrial restructuring: Globe national and organizational culture dimensions. Journal of the Geographical Institute Jovan Cvijic, SASA. 2020; 70 (1):15-30.
Chicago/Turabian StyleMilena Nedeljkovic-Knezevic; Olga Hadzic; Sladjana Nedeljkovic; James Kennell. 2020. "Tourism entrepreneurship and industrial restructuring: Globe national and organizational culture dimensions." Journal of the Geographical Institute Jovan Cvijic, SASA 70, no. 1: 15-30.
Entrepreneurship is vital to the success of tourism and hospitality and the sector makes an important contribution to many island economies. Despite this, far too little attention has been paid by researchers to tourism and hospitality entrepreneurship in islands (THEI). This research helps to address this gap through a systematic review of the literature, conducted to provide a platform for further research and to help investigators set their research priorities. Using the Scopus database and the PRISMA technique, a total of 132 articles were included in bibliometric and thematic content analyses. Although there has been an increase in THEI research, this has tended to focus on the Asia-Pacific region. It is suggested that researchers consider redressing this geographical bias and conduct more quantitative and comparative THEI studies. Further opportunities exist to investigate the characteristics and behaviors of island entrepreneurs and the impacts of the industrial and spatial aspects of THEI.
Paul Booth; Samantha A. Chaperon; James S. Kennell; Alastair M. Morrison. Entrepreneurship in island contexts: A systematic review of the tourism and hospitality literature. International Journal of Hospitality Management 2019, 85, 102438 .
AMA StylePaul Booth, Samantha A. Chaperon, James S. Kennell, Alastair M. Morrison. Entrepreneurship in island contexts: A systematic review of the tourism and hospitality literature. International Journal of Hospitality Management. 2019; 85 ():102438.
Chicago/Turabian StylePaul Booth; Samantha A. Chaperon; James S. Kennell; Alastair M. Morrison. 2019. "Entrepreneurship in island contexts: A systematic review of the tourism and hospitality literature." International Journal of Hospitality Management 85, no. : 102438.
In this paper, we introduce the themes and approaches that are covered in this special issue on tourism, governance and sustainable development. Firstly, we present a discussion of the themes and topics that have informed the creation of this special issue and, secondly, we provide an overview of the content of each paper that is included within it. This editorial piece provides a useful introduction to the relationship between tourism, governance and sustainable development that can be used by researchers as a starting point for their own research. The special issue itself helps to address the relative lack of research in this area in the context of developing countries and emerging economies.
Francisco Antonio Dos Anjos; James Kennell. Tourism, Governance and Sustainable Development. Sustainability 2019, 11, 4257 .
AMA StyleFrancisco Antonio Dos Anjos, James Kennell. Tourism, Governance and Sustainable Development. Sustainability. 2019; 11 (16):4257.
Chicago/Turabian StyleFrancisco Antonio Dos Anjos; James Kennell. 2019. "Tourism, Governance and Sustainable Development." Sustainability 11, no. 16: 4257.
Uglješa Stankov; James Kennell; Alastair M. Morrison; Miroslav Vujičić. The view from above: the relevance of shared aerial drone videos for destination marketing. Journal of Travel & Tourism Marketing 2019, 36, 808 -822.
AMA StyleUglješa Stankov, James Kennell, Alastair M. Morrison, Miroslav Vujičić. The view from above: the relevance of shared aerial drone videos for destination marketing. Journal of Travel & Tourism Marketing. 2019; 36 (7):808-822.
Chicago/Turabian StyleUglješa Stankov; James Kennell; Alastair M. Morrison; Miroslav Vujičić. 2019. "The view from above: the relevance of shared aerial drone videos for destination marketing." Journal of Travel & Tourism Marketing 36, no. 7: 808-822.
This paper develops a new understanding of the relative darkness of commemorative events that are linked to tragedy and suffering, by using examples of the many such events that take place within the countries of the former state of Yugoslavia. In order to do this, the paper draws from the field of memory studies and, in particular, the concept of collective memory. A sample of commemorative events from the former Yugoslavia was investigated and qualitative fieldwork was carried to analyse them in terms of their role in collective memory. The analysis of these events allowed for the creation of a new scale of the relative darkness of commemorative events. The darkest commemorative events, which draw on autobiographical memory and hold a high degree of contemporary political significance are judged to be the most dark and to present specific management problems because of this.
James Kennell; Metod Šuligoj; Miha Lesjak; Miha Lesja. Dark Events: Commemoration and Collective Memory in the Former Yugoslavia. Event Management 2018, 22, 945 -963.
AMA StyleJames Kennell, Metod Šuligoj, Miha Lesjak, Miha Lesja. Dark Events: Commemoration and Collective Memory in the Former Yugoslavia. Event Management. 2018; 22 (6):945-963.
Chicago/Turabian StyleJames Kennell; Metod Šuligoj; Miha Lesjak; Miha Lesja. 2018. "Dark Events: Commemoration and Collective Memory in the Former Yugoslavia." Event Management 22, no. 6: 945-963.
As the use of historic building as venues for commercial activity grows, events management professionals working in historic buildings are faced with a number of sustainability challenges, including conservation, preservation, social value and financial sustainability, as well as with satisfying their clients. In particular, these professionals are required to maintain the complex balance between the competing priorities of historic value and contemporary relevance. Little research has thus far investigated the role that sustainable events can play in the management of historic buildings, beyond considerations of the trade-off between conservation and income generation. This research analyses the contribution that events can make to the sustainable management of historic buildings, with an emphasis on understanding the perspectives of event managers within these properties, based on qualitative interviews with historic building event managers and stakeholders in London, United Kingdom. A key finding of the research is that event managers within historic buildings have complex views of sustainability that are specific to these properties and which are not captured in the mainstream events management literature. The paper contributes to the emerging literature on sustainable events and also develops earlier research on the role of events and other income-generating activities in historic buildings.
Zoë Turner; James Kennell. The Role of Sustainable Events in the Management of Historic Buildings. Sustainability 2018, 10, 3884 .
AMA StyleZoë Turner, James Kennell. The Role of Sustainable Events in the Management of Historic Buildings. Sustainability. 2018; 10 (11):3884.
Chicago/Turabian StyleZoë Turner; James Kennell. 2018. "The Role of Sustainable Events in the Management of Historic Buildings." Sustainability 10, no. 11: 3884.
Purpose Dark tourism is a topic of increasing interest, but it is poorly understood when considering its significance for mainstream and commercial tourism. The purpose of this paper is to investigate the significance of dark tourism in the top ten most visited European tourist cities and propose a dark tourism index for Europe’s tourism cities. Design/methodology/approach Data were collected from the websites of the cities’ Destination Management Organisations (DMOs) using a content analysis methodology, based on keywords related to dark tourism taken from the research literature in this area. Descriptive statistics were produced and the variance between the frequencies of keywords related to each city was analysed for statistical significance. These results were then used to construct a darkness ranking of the cities. Findings There are significant differences in the extent to which dark tourism products and services are promoted by the DMOs of Europe’s top ten most visited European cities. The ranking of cities by darkness does not correspond to the ranking by visitor numbers, and further qualitative analysis suggests that, that the ranking is also independent of the actual presence of dark sites within the destination. This implies that European city DMOs are engaging with the emerging dark tourism market with to varying degrees. Research limitations/implications The purposive sample of ten cities can be extended in future research to increase the validity of the findings of this paper. A further limitation is the selection of keywords for content analysis, which have been developed following the literature review contained below. Future research could develop an extended list of keywords using a systematic review process. Practical implications This paper shows that it is possible to create a ranking of tourist cities in terms of their darkness, and that this methodology could be extended to a much larger sample size. This links dark tourism research to the urban tourism literature and also offers possibilities for creating a global ranking that could be used by destinations to judge their success in engaging with the dark tourism market, as well as by tour operators seeking to develop products for the same market. Social implications This paper will offer DMO’s and others the opportunity to hone their tourism products more effectively in a way which offers a better understanding of tourism, and therefore provides for better management of its issues. Originality/value Dark tourism is a growing niche area of study, and this paper seeks to provide a framework to better understand supply-side aspects of it.
Raymond Powell; James Kennell; Christopher Barton. Dark cities: a dark tourism index for Europe’s tourism cities, based on the analysis of DMO websites. International Journal of Tourism Cities 2018, 4, 4 -21.
AMA StyleRaymond Powell, James Kennell, Christopher Barton. Dark cities: a dark tourism index for Europe’s tourism cities, based on the analysis of DMO websites. International Journal of Tourism Cities. 2018; 4 (1):4-21.
Chicago/Turabian StyleRaymond Powell; James Kennell; Christopher Barton. 2018. "Dark cities: a dark tourism index for Europe’s tourism cities, based on the analysis of DMO websites." International Journal of Tourism Cities 4, no. 1: 4-21.
In order to make recommendations for the diversification of tourism products on the Thai island of Phuket, this paper applies the analytic hierarchy process (AHP) method to rank the attractiveness of six cultural heritage sites in the island of Phuket to make recommendations for sites that could be incorporated in to cultural tourism development in the region. The research is based on the interviews conducted with tourism experts in the island of Phuket (Thailand). In addition, it applies a quantitative-qualitative evaluation structure with weighted criteria, based on local expert opinion. The research identified which of the many potential cultural tourism sites would be the most attractive to tourists and shows the utility of the AHP method, combined with quantitative-qualitative evaluation, for decision making in tourism destination development contexts. Managerial implications are discussed in the paper.
Sanja Bozic; Miroslav Vujičić; James Kennell; Snežana Besermenji; Milica Solarević. Sun, sea and shrines: Application of analytic hierarchy process (AHP) to assess the attractiveness of six cultural heritage sites in Phuket: Thailand. Geographica Pannonica 2018, 22, 121 -138.
AMA StyleSanja Bozic, Miroslav Vujičić, James Kennell, Snežana Besermenji, Milica Solarević. Sun, sea and shrines: Application of analytic hierarchy process (AHP) to assess the attractiveness of six cultural heritage sites in Phuket: Thailand. Geographica Pannonica. 2018; 22 (2):121-138.
Chicago/Turabian StyleSanja Bozic; Miroslav Vujičić; James Kennell; Snežana Besermenji; Milica Solarević. 2018. "Sun, sea and shrines: Application of analytic hierarchy process (AHP) to assess the attractiveness of six cultural heritage sites in Phuket: Thailand." Geographica Pannonica 22, no. 2: 121-138.
Purpose The purpose of this paper is to develop a new perspective on urban tourist motivations by applying the analytic hierarchy process (AHP) model to help to understand how tourists make decisions about which destinations to visit. Design/methodology/approach This study was based on 30 one-hour-long structured interviews with visitors to Ljubljana, the capital city of Slovenia. Respondents were asked to express their preferences between different pull-factor motives for their visit, using Saaty’s scale, and further qualitative data were collected to examine these preferences in more depth. Findings The results of this study indicate that the most relevant criteria and thus predominant factors in motivation for visits to Ljubljana are the Cultural and Nightlife pull factors, while religious and business motives are the lowest ranked factors. The paper argues that the results show the value of applying the AHP model to understand the role of pull factors in urban tourism destination choice. Research limitations/implications As a single-destination case study, it is important that the findings of this research are evaluated against similar studies in other cities. A limitation of this research is the fact that sub motives within major groups of pull-factor motives have not been explored in this study and this should be the subject of future, more detailed research. Originality/value This research shows the value of applying an under-used methodology to understand urban tourist motivations and knowledge gained through applying this method will be of value to destination marketing organisations as well as to researchers conducting future studies.
Sanja Bozic; James Kennell; Miroslav D. Vujicic; Tamara Jovanovic. Urban tourist motivations: why visit Ljubljana? International Journal of Tourism Cities 2017, 3, 382 -398.
AMA StyleSanja Bozic, James Kennell, Miroslav D. Vujicic, Tamara Jovanovic. Urban tourist motivations: why visit Ljubljana? International Journal of Tourism Cities. 2017; 3 (4):382-398.
Chicago/Turabian StyleSanja Bozic; James Kennell; Miroslav D. Vujicic; Tamara Jovanovic. 2017. "Urban tourist motivations: why visit Ljubljana?" International Journal of Tourism Cities 3, no. 4: 382-398.
Taking a global and multidisciplinary approach, The SAGE International Encyclopedia of Travel and Tourism brings together a team of international scholars to
James Kennell. National Tourism Offices. The SAGE International Encyclopedia of Travel and Tourism 2017, 1 .
AMA StyleJames Kennell. National Tourism Offices. The SAGE International Encyclopedia of Travel and Tourism. 2017; ():1.
Chicago/Turabian StyleJames Kennell. 2017. "National Tourism Offices." The SAGE International Encyclopedia of Travel and Tourism , no. : 1.
Taking a global and multidisciplinary approach, The SAGE International Encyclopedia of Travel and Tourism brings together a team of international scholars to
James Kennell. Organisation for Economic Co-operation and Development. The SAGE International Encyclopedia of Travel and Tourism 2017, 1 .
AMA StyleJames Kennell. Organisation for Economic Co-operation and Development. The SAGE International Encyclopedia of Travel and Tourism. 2017; ():1.
Chicago/Turabian StyleJames Kennell. 2017. "Organisation for Economic Co-operation and Development." The SAGE International Encyclopedia of Travel and Tourism , no. : 1.