Advanced digital solutions, modern technologies and artificial intelligence have fundamentally transformed the pace of change and existing business models in the tourism and hospitality (T&H) sector. Implementing advanced digital solutions through new and improved tourism products and services can transform the customer experience while increasing the sector's productivity and resilience. However, in order to adequately leverage advanced digital technologies, the T&H sector's workforce must have a sufficient level of digital skills, competencies, and capabilities. Accordingly, this paper aims to assess the digital skills of the T&H sector employees in Serbia and identify the key factors that influence their level. The findings suggest that the digital skills of employees in the T&H sector in Serbia should be improved through formal and informal education in order for the sector to reposition itself in a more resilient and sustainable manner and in line with the 2030 Agenda.

Digital labour platforms provide lower barrier access to employment and income generation for all, having a great potential to create almost equal opportunities for persons with different forms of disabilities to engage in the labour market while contributing to their inclusive employment. However, to be able to provide adequate services to their distant employers, remote workers must possess a sufficient level of digital competences, skills and knowledge. Accordingly, the paper seeks to assess the level of digital competences of persons with disabilities in Serbia and to establish whether there are any gender-related differences in that regard. The results obtained aim to identify the gap between the existing and required competences for starting an entrepreneurial venture or finding a job using freelance platforms. The paper’s main contribution reflects the fact that digital competences of persons with disabilities in Serbia in the context of their self-employment are a topic insufficiently explored in the existing literature.

Major social shifts in the economy conditioned by Information and Communication Technology (ICT) have led to equal shifts in the labor market. In this paper, the use of ICT skills in Serbia is presented through an analysis of the microdata from the survey “The Usage of Information and Communication Technology on individuals/households in the Republic of Serbia for 2020”. Results showed that Internet users have increased in the last five years. According to results, in 2020, 78.4% of people between 16 and 74 used computers in the last three months. The number of unemployed who used a computer in 2020 was 83.6%, and the number of employed who used a computer was 92.7%. Students used computers 99.8% in 2020. On the other hand, 96.3% of employed used the Internet in 2020, while 89.2% of unemployed used Internet at the same period. The use of e-government web services is almost present to the same extent among students, the employed and unemployed. Unlike online shopping, students are most likely to use e-government services, even though the employed and unemployed both use online shopping equally. However, comparing statistical data, Serbia is not at the European level in ICT usage , which can significantly jeopardise individuals' position in the labor market. There are substantial distinctions between youth and older individuals, especially regarding advanced skills. This affects the creation of digital exclusion, which increases the lack of resources that can be employed in better-paid jobs. The main solution for solving the digital divide is education to ensure equal competitiveness for all individuals on the labor market.

Information and communication technology (ICT) is a fundamental component of contemporary society

The development and accuracy of national tourism statistics are crucial for effective policy-making and sustainable growth in the tourism sector. The paper assesses Serbia’s current national statistical tourism system, focusing on its alignment with international standards and the need for further enhancements. Despite progress in data collection for accommodation statistics and tourism participation, challenges persist in integrating comprehensive demand-side data and fully establishing Tourism Satellite Account. The study underscores the importance of improving data accuracy, reliability, and international data dissemination to strengthen Serbia’s tourism statistics, ultimately supporting more effective policy-making, strategic planning, and long-term competitive­ness in the global tourism market.