This paper presents a dialogue act taxonomy designed for the development of a conversational agent for elderly. The main goal of this conversational agent is to improve life quality of the user by means of coaching sessions in different topics. In contrast to other approaches such as task-oriented dialogue systems and chit-chat implementations, the agent should display a pro-active attitude, driving the conversation to reach a number of diverse coaching goals. Therefore, the main characteristic of the introduced dialogue act taxonomy is its capacity for supporting a communication based on the GROW model for coaching. In addition, the taxonomy has a hierarchical structure between the tags and it is multimodal. We use the taxonomy to annotate a Spanish dialogue corpus collected from a group of elder people. We also present a preliminary examination of the annotated corpus and discuss on the multiple possibilities it presents for further research.
The EMPATHIC project aimed to design an emotionally expressive virtual coach capable of engaging healthy seniors to improve well-being and promote independent aging. In particular, the system's human sensing capabilities allow for the perception of emotional states to provide a personalized experience. This paper outlines the development of the emotion expression recognition module of the virtual coach, encompassing data collection, annotation design, and a first methodological approach, all tailored to the project requirements. With the latter, we investigate the role of various modalities, individually and combined, for discrete emotion expression recognition in this context: speech from audio, and facial expressions, gaze, and head dynamics from video. The collected corpus includes users from Spain, France, and Norway, and was annotated separately for the audio and video channels with distinct emotional labels, allowing for a performance comparison across cultures and label types. Results confirm the informative power of the modalities studied for the emotional categories considered, with multimodal methods generally outperforming others (around 68% accuracy with audio labels and 72-74% with video labels). The findings are expected to contribute to the limited literature on emotion recognition applied to older adults in conversational human-machine interaction, and guide the development of future systems.