Today, sustainability in higher education is a key factor for our society, and women play a fundamental role. However, gender faces a series of inequalities in this field of action, and from this point of view, university education is not left out. It is necessary to incorporate strategies and initiatives to reduce these inequalities within the classroom, supported mainly through public policies, which represents a challenge. It is a practical and essential challenge for public and private universities to ensure that their students are prepared for a globalized, sustainable, and gender-sensitive world. In the 2030 Agenda, two Sustainable Development Goals are proposed to address these issues, targeting SDG 5 gender equality and SDG 4 inclusive education. This study considers that to address this issue, it is necessary to identify initiatives that aim to propose measures for sustainable education and reduce the gender gap, to know which and what types of policies or strategies aim to address these issues in higher education in the same way of identifying good practices focused on inclusive policies, models, and teaching styles, also considering scientific research for sustainable education. This study considers the review of policies to reduce gaps in the STEM areas of university education and whether these measures address the goal of sustainable development. As main findings and conclusions, this study highlights the initiatives and good practices found in the literature review since 2007 but concentrated during the last five years. In addition to the literature review, this bibliographic review is complemented by presenting a practical case study with real data from a public, state, and regional university in the south of the country of Chile that takes on this challenge and shares it. The PRISMA protocol guided this study, finding 341 relevant articles to be analyzed, which mainly show how it is possible to implement measures and improve sustainable education with a gender focus through policies and initiatives within a university in the short term.

In the last decade, great strides have been made to increase access to education and enrollment rates at all levels (primary, secondary, and higher education). Actions such as promoting equal access to education, preventing school dropout, and establishing free education, among other actions proposed by organizations such as UNESCO, seek to guarantee the universality of education. This is undoubtedly a great challenge, and to address it, it is necessary to characterize how students face the learning process, considering factors such as autonomy, competencies, and their own basic psychological needs, looking for effective learning models based on students’ needs in a changing world, where ICTs play a relevant role. This research analyzes learning models, motivation, self-determination, and technologies used for learning achievement in higher engineering education. The study will highlight relevant initiatives and the most commonly used technological tools. It will also identify learning models that seek to link emotional intelligence, self-determination, cognitive skills, and ICT. The PRISMA protocol guided the study, finding 132 relevant articles to be analyzed and proposing best practices in using learning models, strategies, and ICT to foster students’ intrinsic motivation.

Today, sustainable engineering faces challenges, highlighting the need to develop sustainable technologies and systems to support these new engineering projects and services. These sustainable engineering challenges aim to achieve a balance between people and the planet. To this end, 17 Sustainable Development Goals and 169 targets have been formulated, constituting the internationally accepted global sustainability aspirations for 2030. To address this issue, it is necessary to characterize its product life cycle; if there are models for the integration of sustainable engineering in policies, strategies, and programs of public and private institutions, what would be its impact at economic and social levels and its sustainable social engineering, and how would the gender approach impact these areas since it is an inclusive part of the SDG 2030 and plays a relevant role? This research analyzes models of social inclusiveness, engineering products and services for sustainability, and integration into sustainable development goals of engineering products and technology, reviewing whether gender equality or equity is present in their application and development. This study highlights relevant initiatives and the most used technological tools. The PRISMA protocol directed this study, which identified 252 pertinent articles for analysis and suggested effective practices for employing products, services, and technologies to advance sustainable engineering in the near term.

Electronic commerce (e-commerce) is the buying and selling of goods and/or services over the internet. In recent years, e-commerce has experienced tremendous growth due to the popularity of and access to the internet throughout the world. Many companies have seen an opportunity in this market, starting to offer their products and/or services online. However, developing electronic commerce platforms can be complex and requires technical skills and specialized knowledge, which has become a problem due to the need to comply with the standards and requirements of customers who request to join these channels. Microenterprises in particular often need more resources and experience building e-commerce platforms. This is an exploratory case study, the objective of which is to design a proposal to improve an e-commerce platform development process for a computer enterprise from Valdivia, Chile, based on the international standard ISO 10008. Therefore, a solution is proposed for microenterprises to standardize their processes and improve their competitiveness in an increasingly demanding market, incorporating a methodology based on a review of quality management and customer satisfaction guidelines for e-commerce that allow the identification of internal and external failures, to prevent problems and achieve acceptable results. The proposal includes suggestions on how to improve the user experience on platforms, make the purchase and payment process more efficient, develop a support section for the computer microenterprise, and improve the security and privacy of customer data. The study of this quality regulation is one of the first at the national level, paving the way for developing proposals for other microenterprises in the country and, in turn, for the study and implementation of guidelines for business-to-consumer electronic commerce transactions (B2C ETC).

El estudio tiene como objetivo analizar el alcance y la pertinencia de los indicadores en los sistemas de emergencia prehospitalaria, buscando responder a la pregunta de investigación sobre la validez y aplicabilidad de estos indicadores en diferentes contextos geográficos. Se realizó una revisión sistemática de la literatura, donde se estableció una cadena de búsqueda en bases de datos como PubMed, Scopus, Web of Science y Google Scholar. Se identificaron inicialmente 1.075 documentos, que fueron filtrados a 36 artículos relevantes mediante criterios de inclusión y exclusión. La población de estudio se centró en artículos científicos que abordaron indicadores para la gestión de emergencias prehospitalarias, con un análisis descriptivo de los datos obtenidos. Los hallazgos revelan que más del 80% de los artículos revisados presentan indicadores para la gestión de emergencias prehospitalarias, aunque un 37.93% de ellos no especifica criterios de selección para dichos indicadores. La mayoría de los estudios se concentran en Europa y Asia, lo que sugiere una falta de investigación en otras regiones como Sudamérica, África y Oceanía. Esto indica que, aunque se han propuesto numerosos indicadores, su validez y aplicabilidad en contextos distintos aún requieren mayor atención. Se concluye que, a pesar de la abundancia de indicadores propuestos, la falta de criterios de selección definidos limita su validez. Es fundamental realizar más investigaciones en regiones menos estudiadas para obtener una visión más completa y representativa de los sistemas de emergencia prehospitalaria. Se recomienda que futuros estudios incluyan criterios claros para la selección de indicadores y que se amplíen las investigaciones en contextos geográficos diversos.