The purpose of this paper is to investigate the mediating role of experience quality between the dimensions of authenticity and satisfaction in the context of cultural-heritage tourism. This paper investigates the direct influences of these variables on satisfaction and the indirect influences of two dimensions of authenticity on satisfaction through quality of experience. This study is a pioneer in analysing the influence of each of the two dimensions of authenticity on satisfaction via quality of experience in a cultural-heritage context. A questionnaire survey administered to 205 visitors in the City of York, United Kingdom, was analysed using the structural equation modelling technique. The findings confirmed the direct and indirect influence of the variable authenticity in its double perspective (objective and existential authenticity) on satisfaction. The findings also identified the mediating role of quality of experience on authenticity and satisfaction. It is therefore recommended that cultural tourism attractions should be offered that provide visitors with a high quality authentic and personal experience in order to enhance visitor satisfaction.

Recent studies have shown the increasing importance of affective and subjective variables, such as experience quality, authenticity, and emotions in the formation of tourist satisfaction. This paper is a pioneer in jointly analysing the influence of authenticity in its double dimension, experience quality, and emotions variables on satisfaction in a cultural context. This study uses the structural equation modelling approach (Partial Least Square) and shows the direct and positive influence of objective and existential authenticity on the quality of the experience, as well as the direct and positive influence of the quality of experience on emotions. It is highly relevant to focus on both cognitive and affective dimensions of authenticity to improve the quality of the tourists’ experience. No previous studies in the literature examine the possible relationships between the different dimensions of authenticity on the quality of the experience and on emotions. The work reveals the importance of such variables in generating greater tourist satisfaction with the visited destination.

This paper examines visitor satisfaction in the context of heritage tourism in two tourist-historic heritage destinations: Seville and York. The study investigates the direct and indirect relationships between quality of experience, perceived value and emotions on satisfaction. The results show that the quality of experience positively and directly influences satisfaction through the cognitive variable perceived value and the affective variable emotions. The indirect effect of quality of experience through emotions on satisfaction was greater compared with the indirect effective through perceived value. Therefore, this study draws attention to the importance of quality of experience and emotions on visitor satisfaction. Given that heritage tourism has the potential to elicit emotional and experiential responses by visitors, these findings have significant management implications for heritage destination managers when considering the heritage visitor experience.

As places are greatly shaped and reshaped by tourism, the way residents perceive their place and their knowledge of tourism gradually transform and become more complex and influential. Drawing on the social exchange and social representations theory, this research aimed to explore the effect residents' place image and knowledge of tourism have on perceived tourism impacts, which were subsequently expected to predict residents' support for tourism development and their word-of-mouth (WOM) intentions. Data were collected from 484 residents in Seville, the third most visited destination in Spain. The findings suggest that place image shaped residents' perceptions of the economic, socio-cultural and environmental impacts, while knowledge of tourism affected only the economic ones. Additionally, place image and support for tourism determined residents' WOM intentions. The study extends current knowledge in mature destinations on the way residents' attitudes are shaped, whereby additional emphasis on place based and resident informed policies is needed.

Purpose: This paper integrates the action phase theory (APT) and the theory of planned behaviour (TPB) to analyse the dynamic mechanisms involved in the configuration of goals and implementation intentions throughout the entrepreneurship process.Design/methodology/approach: The empirical analysis compares individuals in different phases of this process (not yet decided, potential and nascent entrepreneurs). A large sample of adults from Spain is analysed. Structural equation models and multi-group analysis (MGA) serve to test the hypotheses.Findings: The results confirm that perceived behavioural control (PBC) is the most influential antecedent of entrepreneurial goal intention (EGI) in pre-actional phases (undecided and potential entrepreneurs), whilst attitude towards entrepreneurship (ATE) takes this role during nascency. Subjective norms (SNs) are more important in Phase 1 (establishing the goal) and in Phase 3 (performing nascent behaviour).Originality/value: This study contributes to both the TPB and the APT. It provides the most relevant insight into the mental process that leads to starting up and helps explain certain previous conflicting results found in the literature. Additionally, it has important implications not only for theory building but also for support bodies and for entrepreneurship educators.

The hotel industry is characterized by a linear consumption–production model that significantly impacts the environment through high energy and water usage, biodiversity loss, waste generation, road congestion, CO₂ emissions, and pollution. Existing circular economy literature predominantly addresses the manufacturing sector, with a notable lack of focus on its application within tourism. This study investigates circular practices, based on the 3R principle, in the hotel sector concerning water, energy, waste management, human resources, and corporate social responsibility across two distinct destinations: a sun‐and‐beach destination and an urban destination. It formulates five hypotheses to examine the extent to which hotel characteristics—specifically age, size, category, chain affiliation, and type—significantly influence the adoption of circular economy measures. The research reveals that hotel size, category, age, and type play significant roles in the adoption of circular practices. The findings contribute to a deeper understanding of how the hotel industry can transition toward a more circular model, highlighting the necessity for tailored strategies based on specific characteristics of each hotel and destination.