The importance of culture and cultural heritage for the achievement of sustainable development is widely stressed in official documents. Nevertheless, the role of cultural heritage for the achievement of the Sustainable Development Goals (SDGs) in the Agenda 2030 is limited in practical terms, as explicit references to it only appear in Target 11.4. Focusing on the built cultural heritage, the article tries to throw light on its potential with regard to all 17 SDGs by reflecting on the environmental, social and economic connection to communities’ development. Then, based on its cross-cutting importance and on its peculiarities, the work proposes and discusses priorities, observation perspective, actions and tools for concrete actions on the built heritage, identifying also specific criticalities.

A solid and consistent research production has, up to now, considerably contributed to the identification and exploration of the meanings, theoretical foundations, and possible implications of tourism in the cities. The focus on pursuing sustainable tourism activities has also inspired different approaches (eco-tourism, responsible tourism, pro-poor tourism, among others). Nevertheless, difficulties still exist in the definition of concrete solutions to the complex problem of how to activate and facilitate the diffusion of sustainable urban tourism practices. Given the central role of indicators in the monitoring of transformation and defining impact mitigation measures, this article proposes an unexplored interpretation of such tools, which are specific for the built environment as a main component of the urban context. Starting from a broad examination of the literature on urban tourism and its related impacts, and focusing on heritage destinations, the authors highlight the potential of the built environment to play an active role in reducing the extent of potential flow impacts upstream of their actual occurrence. As a result, possible building-scale indicators that could integrate current downstream evaluation and mitigation practices are identified and suggested, and their possible implications are discussed alongside those of existing indicators. Finally, further developments for future research are suggested.

Architectural heritage is perhaps the most important marker of the Italian and European landscapes. Over the last decades, its strategic relevance for local economic development has led to prioritize tourism-oriented promotion objectives. Therefore, new light has been thrown on once unknown resources that have thus received the attention of tourists interested in new visit experiences. To this end, Information and Communication Technologies (ICTs) have delivered a crucial support mainly in terms of public attraction and creation of new cultural offers. However, new urgent challenges now face tangible heritage, whose physical existence is jeopardized through extreme events and poor maintenance. Unexpected intense visit flows represent in themselves a further threat for sensitive heritages. ICTs have then to cope with more complex conservation tasks and the Internet of Things (IoT) can facilitate appropriate solutions. The paper presents a smart sensor-based infrastructure for the structural monitoring of S. Domenico Church in Matera, an emblematic city for the concerns described, which also highlighted the need for a wider conservation concept also embracing context and fruition issues. The article introduces the case study and its delicate environment, and the technological background of heritage monitoring solutions; the proposed IoT infrastructure is then described, discussing its potentialities and IoT contribution to creating more holistic and multiscale perspectives to heritage conservation.

In recent years the application of information and communication technologies (ICTs) to the built heritage has been increasingly finalized to heritage promotion in order to maximize visitor flows. New urgent challenges facing built heritage loom now over its very existence and our possibilities to preserve it for future generations. Italian heritage cities represent a delicate context, where concerns related to tourist flows and resource consumption are amplified due to the concentration of sites and points of interests in urban areas, also in very small ones, while tourism remains vital for economic growth. In such contexts, balancing economic development and sustainable heritage conservation demands well-calibrated tools and approaches. The article presents an overview of the ways the Internet of Things (IoT) is currently used to solve urban issues and support heritage projects. On this basis, and considering the characters and problems typical of heritage cities, as well as the features of the Italian scenario, the most appropriate application lines of IoT for the Italian heritage cities are identified. Then, their potentialities, the mutual impacts between them and the heritage field and the key role of the IoT in supporting the delicate balance between economic development and cultural resource conservation are finally discussed.

This article describes the ongoing project “School for Cultural Heritage through Map Exploitation” (SCHEME), an integrated set of activities designed to support social inclusion in heritage promotion processes in Albania. The main project goal is delivering ICT tools (map and crowdfunding platforms) and procedures as well as improving the capacity of stakeholders to sustainably valorize hidden resources. The underlying approach has capitalized on existing technologies and experiences through the development of an advanced interactive multimedia map using data produced in the Ljubljana Process. Subsequently, the map will be extended by collecting more data on the Lake Ohrid Region, which has been selected as a pilot area to promote the neglected inland, relieving pressure on more famous coastal sites. A contest among schools will enrich the database, uploading multifaceted memories collected by students. The winning cultural asset will be the object of a small-scale rehabilitation project supported by a fundraising campaign through a crowdfunding platform. The centrality of people’s active participation will contribute to governance innovation by reverting to traditional top-down promotion processes and practices, in which heritage consumers represent passive recipients of ready-made offers and messages. The map platform also holds specific potential for cultural tourism purposes, avoiding mistakes in the geo-localization of sites.

Albania represents an interesting case of a newly emerging destination in the international tourist market, with intensive pressures coming from seasonal visit flows and the related impacts on the environment. The Albanian Culture Marketing Strategy, while correctly focusing on heritage for the de-seasoning of visits in congested areas and for awareness-raising about the country’s cultural identity among tourists and residents, presents some limitations in the definition of application patterns and concrete solutions. In particular, the active contribution of potential users, of ICTs and, in particular, the potentialities of widespread tools such as mobile apps seem to be overlooked. In this article, the current scenario of the Albanian tourism sector, with particular emphasis on the cultural segment, is presented through a detailed analysis of relevant program documents in order to outline strengths and weaknesses of the underlying approach. Then, the potential contribution of mobile apps to the sustainable development of destinations are analyzed and the market of available technologies is presented through a taxonomy of a consistent number of representative cases. Finally, the SOS-Tirana app is presented and its adequateness to the context is discussed.