This study investigates the intricate relationships between technology application, smart human resource management (SHRM), and innovation performance within the Jordanian telecom industry. Employing a quantitative research methodology, data were collected from employees of telecommunications firms in Jordan. The results illuminate significant positive associations between technology application, SHRM, and innovation performance, elucidating the pivotal roles of technology and HRM strategies in fostering innovation and bolstering organizational success. Practical implications of the findings advocate for substantial investments in cutting-edge technologies, the integration of intelligent HRM practices, and the prioritization of continuous learning and development initiatives to nurture an innovative workforce. This research contributes to a deeper comprehension of innovation dynamics within the telecommunications sector and furnishes valuable insights for practitioners striving to elevate innovation capabilities within their respective organizations.

BACKGROUND: The bibliometric analysis and systematic appraisal of research on job satisfaction and organizational commitment in administrative and technical studies in the study show substantial efficacy, opening the path for future research in this subject. OBJECTIVE: The goal of this literature review is to identify important ideas that have the potential to influence job satisfaction and organizational commitment, as well as to provide the groundwork for future research in this field using bibliometric analysis. METHODS: This study used a bibliometric review approach to examine Web of Science papers on job satisfaction and organizational commitment. RESULTS: Performance, Impact, Transformational Leadership, Citizenship Behavior, Employee Performance, Organizational Justice, Job Satisfaction, Turnover, Psychological Empowerment, Organizational Commitment, Normative Commitment, Empowerment, and Turnover Intentions were the most frequently used terms in research on job satisfaction and organizational commitment, according to the survey. The bulk of these publications were published in the United States, China, Turkey, South Korea, Canada, Indonesia, Pakistan, Taiwan, and Jordan. IMPLICATIONS: The findings of the research may be used to generate articles on work satisfaction and organizational commitment in the field of market discipline, notably in the domains of business and technology.