The expansion of urban underground spaces has broadened the range of urban activities by accommodating functions such as transportation, retail, and entertainment. Underground shopping malls (USMs) have been widely developed as a sustainable strategy to expand urban space capacity, alleviate surface congestion, and optimize land-use efficiency. However, the development and utilization of USMs often neglect user-centered evaluations, risking mismatches between design outcomes and long-term sustainability goals such as energy efficiency, user retention, and spatial adaptability. Therefore, this study analyzes 12 typical USMs in Nanjing, China, based on environmental psychology principles, employing mixed-methods research that combines objective measurements of spatial elements with subjective user perception surveys to establish a regression model investigating correlations between USM spatial–physical environments and user comfort perception. The results show that users generally have a positive impression of the current underground environment, but there are significant differences in their subjective perceptions of the different attributes of the USMs. The USMs present a trend of humanization, human culture, and landscape in terms of spatial characteristics. These improvements are critical for fostering long-term sustainable use by minimizing vacancy rates and retrofitting needs. The findings reveal that the human-centric comfort level of the USMs is largely determined by multi-dimensional architecture-space features, as well as personal and social activity level features. Building on these insights, we propose actionable strategies to advance sustainable USM design, prioritizing adaptive reuse, energy-efficient layouts, and culturally resonant esthetics. This work clarifies the direction of USM design optimization and improvement from the perspective of users’ subjective perception and provides a theoretical foundation for aligning underground development with global sustainability frameworks like the UN SDGs.

Landscape occupation and green space reduction have decreased livability and hindered the sustainable development of cities. The urban landscape affects the quality of life and physical and mental state of the public, and urban underground space utilization is important for improving the urban landscape. Therefore, underground space utilization must be explored from a public perspective. Referring to typical underground municipal, transportation, and public space projects, an online questionnaire survey of 377 Nanjing residents was performed to construct a structural equation model investigating their perceptions and preferences regarding underground space usage to improve the landscape, focusing on the links between their preferences and opinions. Underground works that provide diverse open spaces were considered to have the most positive impact on the landscape (82.8%). The aesthetic value of the surface landscape (83.5%) and the vitality of historical sites (82.1%) were the most significantly affected, whereas stock underground space had no significant effect on landscape protection. In terms of age, profession, and place of work, the respondents demonstrated heterogeneous preferences. These findings indicate that targeted publicity and public participation are important to strengthen the cooperative utilization of space and realize the potential of the underground space, helping address actual requirements and develop sustainable cities.