This paper constructs a performance evaluation matrix (PEM) with beta distribution. Beta is between zero and one, making it a suitable indicator to describe customer ratings of importance and satisfaction from 0% to 100%. According to the spirit of ceaseless improvement put forward by total quality management, the average ratings are set as the standard, and then the coordinates of each satisfaction and importance item is located in the performance areas. This makes it easy to identify critical-to-quality items that require improvement. However, the data collection method of questionnaires inevitably involves sampling error, and the opinions of customers are often ambiguous. To solve these problems, we constructed a fuzzy testing method based on confidence intervals. The use of confidence intervals decreases the chance of misjudgment caused by sampling errors, and more precisely gets closer to customers’ voices. This result is more reasonable than the traditional statistical testing principle. The proposed methods are applied to assessment of a computer-assisted language learning (CALL) system to display their competence.

The improvement process of six-sigma DMAIC refers to the process that the industry performs to enhance process quality via the following five procedures: (1) define, (2) measure, (3) analyze, (4) improve, and (5) control. It is a common tool used in the industry to ameliorate and enhance process quality. In addition, the process capability index is a tool that the industry most frequently uses to measure process quality. Though many studies have discussed six-sigma methods, none of the specific theoretical models could be provided as a reference for the above five DMAIC improvement steps, making it difficult to control the effect. In order to solve this problem, this paper developed the multi-characteristic process capability analysis chart, MPCAC, using the process capability index and applied the method of statistical inference as a tool promoting define, measure, and analyze in the improvement process of six-sigma DMAIC. Additionally, the testing of the orthogonal table in the Taguchi method can efficiently assist process engineers in finding the optimum combination of machining parameters to improve or boost the process quality level of the quality characteristics by reducing the number and the cost of experiments. Therefore, this paper then adopted the testing of the orthogonal table in the Taguchi method as a tool for process improvement in the fourth step. Finally, according to the optimal combination of machining parameters improved in the fourth step, a standard operating procedure for transistor gaskets was established as a tool for process control in the fifth step.

This study examines how government policy tools shape consumer adoption of battery electric vehicles (BEVs) in Taiwan. By extending the Technology Acceptance Model (TAM) focusing on three external government policy factors—legislative direction, monetary incentives, and usage-based benefits—this study uses two factors, including perceived usefulness (PU) and perceived ease of use (PEOU), to evaluate behavioral intention to use (BI), or purchase, BEVs. Utilizing PLS-SEM, survey data from 238 respondents were analyzed. The results suggest that legislative direction had no significant impact on PU or PEOU, while monetary incentives influenced only PEOU. In contrast, usage-based benefits strongly predicted both PU and PEOU. In addition, PU also partially mediates the relationship between PEOU and BI. These findings extend the TAM by situating public policy as a measurable driver of technology adoption, especially in the case of BEVs. For Taiwan, the results suggest that governmental policies focused on increased visibility and accessibility are more attractive than abstract regulatory frameworks in encouraging BEV adoption.

Foreign language learning courses can be regarded as a service operation system, and a complete foreign language learning course performance evaluation model can help improve the effectiveness of student learning. The performance evaluation matrix (PEM) is an excellent tool for evaluation and resource management decision making, and the administrator uses the satisfaction and the importance indices to establish evaluation coordinate points based on the rules of statistical testing. The coordinate points of all service items are plotted into the PEM to grasp the full picture and to make decisions on what to improve or to consider resource transfers so as to elevate the overall satisfaction of the entire service. However, plotting all the coordinate points on the PEM can only be performed by programming, which will lead to limitations in practice. Therefore, instead of the above evaluation rules, this article uses the confidence intervals of decision-making indicators to form a validity evaluation table, to decide which teaching service items should be improved, maintained, or transferred to improve the satisfaction of the entire service system. This form of performance evaluation can be completed using any commonly used word-processing software, so it is easy to apply and promote. Finally, this article provides an applied example to illustrate the proposed method.