Purpose: The concept of leader–member exchange (LMX) is well accepted in the service industry. This study examines how the quality of LMX helps hotels to achieve desirable outcomes, such as innovative behavior and job performance. The model was developed based on the LMX theory, and considers the relationship among the quality of LMX, employee engagement, innovative behavior and job performance.Design/methodology/approach: The model was tested on employees of hotels in South Korea using a survey method. Data were analyzed using frequency, reliability, confirmatory factor, correlation and structural equation modeling analyses.Findings: LMX significantly influenced job engagement and innovative behavior but did not significantly affect organization engagement. Job engagement significantly affected organization engagement and innovative behavior but did not significantly influence job performance. Organization engagement significantly influenced job performance but did not significantly affect innovative behavior. Job performance was significantly influenced by innovative behavior.Practical implications: The findings of this study suggest that an immediate leader plays a critical role in fostering engagement, behavior and performance.Originality/value: The current study is the first to use the LMX theory to develop and test a research model that accounts for the antecedents and desired outcomes (i.e. innovative behavior and job performance) of two types of employee engagement in the hotel context.

This study used the value-attitude-behaviour model to test the hypothesized impacts of altruistic values and attitudes on environmentally responsible behaviour and destination loyalty. The study uses tourists’ environmental knowledge as a moderator in the proposed relationship. The participants were South Korean tourists visiting Jeju Island, a premier eco-destination that is experiencing a large influx of tourists. The results indicate the important role of altruistic values, attitudes, and environmental knowledge within the context of nature-based tourism. The study provides implications for managing a nature-based destination in a sustainable manner.

Travelers have increasingly used mega review sites as an information source during the decision-making processes. This study focuses on the significant role of the authenticity of online reviews on mega review sites in formulating travelers’ behavioral intention as well as trust toward both websites and their service (i.e., destinations). Extending trust transfer theory, this study aims to formulate a research model and investigate associations among three aspects of trust (i.e., cognitive and affective trust toward mega review sites and trust toward destinations the websites recommend) to predict travelers’ behavioral intention (e.g., purchase). The empirical results indicate the significant roles of perceived authenticity of online comments and trust in the context of online tourism. This study provides some implications for online review management among website administrators.