Researchers have developed various versions of scales to measure mobile phone addiction. Existing scales, however, focus primarily on the overall level of mobile phone addiction but do not distinguish the potential differences between different types of mobile phone addiction. There is a lack of established scales that can measure different types of mobile phone addiction. The present study aimed to uncover the specific types of mobile phone addiction and develop a Mobile Phone Addiction Type Scale (MPATS) for adolescents and young adults. Adolescents and young adults from two high schools and two universities in Central and South China participated in our study. A total of 108 mobile phone addicts (M_age = 17.60 years, SD = 3.568 years; 60.185% males) were interviewed to uncover the specific types of mobile phone addiction. Data from 876 adolescents and young adults (M_age = 16.750 years, SD = 3.159 years; 49.087% males) were tested for item discrimination and exploratory factor analysis. Data from 854 adolescents and young adults (M_age = 16.750 years, SD = 3.098 years; 50.820% males) were analyzed for construct validity, convergent validity, criterion-related validity, and internal consistency reliability. The 26-item Mobile Phone Addiction Type Scale (MPATS) was developed with four factors named mobile social networking addiction, mobile game addiction, mobile information acquisition addiction, and mobile short-form video addiction. The four-factor, 26-item MPATS revealed good construct validity, convergent validity, criterion-related validity, and internal consistency reliability. The new scale is suitable for measuring different types of mobile phone addiction in adolescents and young adults. Limitations and implications are discussed.

Nowadays, human customer service is increasingly being replaced by artificial intelligence (AI) customer service agents. Service recovery plays a crucial role in shaping consumer experiences and business profitability. The realism of AI agents can significantly impact users’ attitudes and behaviors. However, it remains unclear how different types of realism in AI customer service agents affect customers during service recovery. Drawing on social response theory and expectation–confirmation theory, this study explores the impact of AI agents’ realism on consumer satisfaction and repeat purchase behavior during service recovery, as well as the underlying mechanisms of this effect. We collected data from 784 participants in three studies. Study 1 results show that form realism and behavioral realism of AI customer service agents affect customer satisfaction in successful service recovery situations. Study 2 indicates that the interaction effect of form realism and behavioral realism only influence satisfaction customer satisfaction and repeat purchase intention in terms of failed service recovery. Study 3 further explores the mechanism of action in failed service recovery, finding that perceived warmth and competence mediate the relationship between realism and satisfaction. We systematically examine the influence of the realism of AI customer service agents on consumer satisfaction across distinct success and failure service recovery scenarios, effectively addressing a critical research void. Additionally, our findings offer valuable insights to business managers, empowering them with actionable strategies for enhancing consumer satisfaction across varied consumption contexts and effectively mitigating the repercussions of consumption failures.

The present study tested the mediating role of self-esteem and the moderating role of mindfulness in the association between upward social comparison on social network sites (SNSs) and adolescent materialism. A sample of 880 Chinese adolescents completed measures of upward social comparison on SNSs, materialism, self-esteem, mindfulness, and demographic information. Results showed that self-esteem mediated the link between upward social comparison on SNSs and adolescent materialism. That is, upward social comparison on SNSs was positively associated with adolescent materialism through the decreased self-esteem. Moreover, mindfulness acted as an important moderator in the mediation model. Both the direct association between upward social comparison on SNSs and materialism and the indirect association via self-esteem were moderated by mindfulness. These two associations were both weaker for adolescents with higher mindfulness than for those with lower mindfulness. These findings would advance our understanding of how and when upward social comparison on SNSs is associated with adolescent materialism. Limitations and implications of the present study are discussed.

Theoretically, a living wage is a threshold that, once crossed, may transform qualities of work life, including from wage injustice to justice, organizational disengagement to commitment, and life dissatisfaction to satisfaction. Initial studies from New Zealand, South Africa and Thailand have found a threshold-like cusp in the relationship between wages and quality-of-work-life. Our aim in this study was to explore whether we would replicate a cusp in a localized study within China, among 135 employees in Shandong Province, Northern China. Survey data used minimal assumption and exploratory techniques to probe links between levels of employees’ (1) take-home wage and (2) net household income; and (3) perceived wage justice, (4) commitment to employing organization, and (5) life satisfaction. Measures were locally aligned and statistically reliable. Consistent with living wage theory, as a participant’s wage tended to cross a pay threshold of (1) RMB 4–5000 personally per month and (2) RMB 7–8000 household monthly, workers tended to report (3) wage justice (in place of injustice), (4) presence (replacing absence) of organizational commitment, and (5) satisfaction with life (replacing dissatisfaction). Our replication aim was met, but generalizing to any kind of national living wage across China would require a larger and more representative study and sample.

China has achieved great economic and technological development, with the internet emerging as a further significant factor. Chinese millennials have grown up with the internet, which has shaped their ideas and behaviors. According to social change and human development theory, rapid development and popularization of communication technologies drive human change. Compared with traditional media, social media has become more integrated into people’s daily lives, which makes the effects of social media more potent. The current study tested the mediating role of desire for fame in relation to the connection between active WeChat use and future goals, including intrinsic and extrinsic goals. A sample of 422 Chinese university students completed a survey measuring active WeChat use, future goals, desire for fame, and narcissism. Results indicated that active WeChat use was associated with both extrinsic and intrinsic goals. Moreover, desire for fame mediated the association between active WeChat use and external and intrinsic goals. The mediation path linking active social media use to intrinsic goals differed from that linking active social media use to external goals. Compared with individuals with low-level narcissism, individuals with high-level narcissism who actively use WeChat were more likely to desire fame, which further drives them to pursue external goals. These findings advance understanding of how and when active WeChat use is associated with future goals for millennials, thus providing more empirical data at an individual level to enrich theory in the Chinese context.