Transport volume in the Slovak Republic is growing continuously every year. This rising trend is influenced by the development of car industry and its suppliers. Slovak republic has also a geographic strategy position in middle Europe from the side of transport corridors (east-west and north-south). The development of transport volume in freight transport depends on the transport and business processes between the European Union and China and it is an opportunity for Slovak republic to obtain transit transport flows.In the Slovak Republic, road transport has a dominant position in the transport market. The volume of road transport has gradually increased over the past years. The increase of road transport is reflected on the highways and speed roads in regions which have higher economic potential. The increase of rail transport as seen on the main rail corridors is not as significant as in road transport. Trade globalization also has an influence on the increase of transport volume in intermodal transport. Predicted increase in transport volume for this transport mode is from 2,3 mil ton per year at present to 8 mil ton in the year 2020. Selection of transport mode and carrier is an important aspect for logistic management, because companies (customers) want to reduce the number of carriers which they trade and they create the system of several key carriers. Bigger transport volume and more qualitative transport service give a possibility to reduce transport costs. This trend is positive for carriers too, because the carriers can focus only on the selected customers and provide more qualitative services.The paper is focused on the selection of transport mode based on the proposed methodology. The aims of the paper are, definition of criteria which directly influence the selection of transport modes, determination of criteria based on the subjectively methods, creation of process for the selection of transport modes and practical application of proposed methodology.

The article deals with the proposal of methodology for measuring the customer satisfaction with the logistics services. The methodology reflects mostly the subjective quality evaluation which is based on the directly and indirectly measurable characteristics. Researched characteristics result from the customer feelings, wishes, requirements and the experiences of experts which studied the answers from the questionnaire survey. Answers from the questionnaire survey evaluate the quality of logistics services and the importance of evaluation criteria. Objective quality evaluation is verified by the methods for measuring the customer satisfaction. These methods for determining the weights of selected criteria ware verified on the basis of proposed flowchart as well.

Optimisation and stimulation of production, digital business, the fourth industrial revolution - this is how the current global economy is perceived. Continuous development of new information and communication technologies, economic globalisation, integration of financial markets, growing pressure on boosting higher added value, just as well as the ever- increasing differentiation of demand schemes became a challenge for the global economy. The article elaborates on the implementation of Industry 4.0 in the logistics, logistic chains as well as use of the Industry 4.0 in logistics. The article includes a new definition of logistics due to the Industry 4.0, which extends the basic production factors by a new term - „information“.

One of the main priorities of transport policy in the EU is to take measures to support railway transport as an environmentally friendly transport mode. An interesting challenge for a railway transport operation is represented with cost items for its operation. This problem is exacerbated if transport flows are routed through a congested railway infrastructure. If some or all transport takes place on congested rail infrastructure, the carrier’s costs increase, which may ultimately lead to withdrawal from the market. The article deals with the impact of insufficient capacity on the rail carrier’s costs. We used a pre-cost calculation methodology to calculate the rail carrier’s additional costs due to the insufficient railway network capacity based on detailed calculation of train costs and proposed a methodology for carrier decision-making in case of insufficient rail infrastructure capacity. The case study showed that the use of a diversion track in case of insufficient planned rail line capacity may not be advantageous for carriers, even with a longer waiting time for capacity to be released. One of the ways to eliminate the negative effects of congested railway infrastructure is investment in the increase of its capacity.

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