Purpose: Nowadays, in this highly dynamic and complex context, companies have to act in a socially responsible and sustainable way to survive, creating shared value. The purpose of this paper is to analyse, through descriptive statistics, the elements that Italian banks identify as strategic to increasing their relational and reputational capital and to being in consonance with stakeholder’s expectations. Design/methodology/approach: This paper investigates the width (number of intermediaries that included the materiality matrix in their non-financial reports) and the depth (number of indicators in the matrix) of the phenomenon to detect the bank’s attention on critical topics for their stakeholders. Findings: The focus is on materiality matrices in order to detect a correspondence among the significant indicators selected by the banks and those value generators for stakeholders. In the perspective used in this work, property is also a stakeholder; indeed, wanting to use the terminology of the viable systems approach, property represents a relevant supra-system as it is critical and influential for the decision makers. Research limitations/implications: The main limits are the low number of non-financial reports published by Italian banks, and the little information on the type of stakeholder involved in the building of the materiality matrix. Originality/value: The originality of this work is multifaceted. Primarily, there are no similar studies in the banking sector. The present work intends to go beyond the studies already in the literature on mapping and stakeholder prioritisation as well as on the identification and selection of material themes. Moreover, having found, during the analysis of the banks’ reports, the heterogeneity of indicators identified as material, for both banks and stakeholders, the same have been traced back to the related stages identified by Carroll in the pyramid of social responsibility.

The current dynamics of business systems require new ways of conceiving the role of single entities. On this basis, a complex of interactions between the company and the reference context must be activated to guarantee survival dynamics. From these considerations re-emerge the ideas of Peccei (2013) and King (2013) that recognise in the systemic thought the foundations for a sustainable society. The present study derives from these considerations, and aims at contributing to the advancement of the knowledge necessary to overcome the challenges in the sustainability field. The methodological approach, albeit heuristic, can be traced back to the positive scientific and constructivist method. The results of the study showed the prevalence of qualitative and subjective techniques, accompanied by the so-called inductive method, testifying to the intense interaction between the scholar and the object investigated. With regard to future research, it would be interesting to construct a flexible, scalable and extensible model to recover both a database and an ontology for the theoretical framework.

Purpose: This paper aims to provide a broad overview of the corpus of studies on digital finance in relation to small and medium enterprises (SMEs) and startups. Design/methodology/approach: Bibliometric analysis was used, allowing to investigate the relevant literature (735 articles). In accordance with best practices, relevant articles were identified on the topic following the PRISMA 2020 framework that ensures reproducible and rigorous results. The search then proceeds with performance analysis, identifying key trends at the intersection of research fields, including distribution of articles by year, citations by year, most cited contributions and most cited and prolific authors. This is followed by analyses of co-citation, co-authorship and co-occurrence with a detailed description of the thematic clusters identified. Findings: Performance analysis shows that scholarly output covers a 12-year period, starting in 2011, and demonstrates a growing interest in this topic. Co-occurrence analysis reveals a significant intellectual structure which allows numerous knowledge gaps to emerge, and these offer new opportunities to be addressed in future research. Originality/value: This study uniquely focuses on the evolution of the research domain related to digital finance associated with SMEs and startups. It provides implications for practitioners and avenues that researchers can develop in the future to produce impactful studies.