Purpose: In this study, the effects of negative tourism impacts, length of residency and nativity on support for tourism development were examined.Design/methodology/approach: Because understanding the attitudes of local people toward tourism support is complex, this study employed both symmetric (PLS-SEM) and asymmetric (fsQCA) approaches from a holistic perspective. A total of 336 individuals from Cappadocia, one of Turkey's most prominent tourist destinations, were surveyed.Findings: According to the symmetric method results, respondents' negative perceptions of tourism negatively affect attitudes toward tourism support. Native-born status acts as a moderating variable in the relationship between attitudes toward tourism support and the negative economic impacts of tourism. On the other hand, this study shows that the complex interactions of nativity and the negative impacts of tourism directly affect local people's attitudes toward tourism support.Practical implications: This study revealed that practitioners should adopt a comprehensive perspective to understand the attitudes of local people toward tourism support.Originality/value: This study, in addition to the findings obtained via the symmetric method, reveals the complex interaction of the negative impacts of tourism, thus providing a roadmap to improve local people's attitudes toward tourism support by using asymmetric modeling.

Antecedents of the Concept of Travel Intention During the Pandemic: A Case Study from Turkey / Antecedentes do Conceito de Intenção de Viagem Durante a Pandemia: Um Estudo de Caso na Turquia

The key to success in management activities is the ability to make the best decision on the path to achieve the set goals. Decision makers can make scientific and more successful decisions by using Multi-criteria decision making techniques to overcome such problems. However, decision making becomes more difficult especially in the industry which has a very complex structure like tourism and hospitality. The main purpose this paper is to identify an alternative type of tourism that will serve the optimal advantages of the tourist destinations’ stakeholders. Cappadocia destination is considered within the scope of the study. Decision making at destination level is risky to decide for a tourism destination for many reasons such as high investment costs, long term results, high diversity of stakeholders, and diversity of decision makers and conflicts of interests. In this study, qualitative and quantitative methods were used as mixed via QFD and AHP. As a result of examining different criteria and alternatives in line with the opinions of different stakeholders, congress tourism option has emerged as the most suitable tourism product alternative. As a result, different alternatives sorted by importance and the question of where to start the work in accordance with the possibilities has been tried to be answered. In this context, it has been a guiding study for the practitioners who have decision-making difficulties. Since no similar study has been found, it is an inspiration for future studies. Keywords: Tourism Product. Alternative Tourism. Quality Function Deployment (QFD). Analytic Hierarchy Process (AHP). Decision Making in Tourism.

In the study, it is aimed to evaluate and weight the expectations of tourists for congress tourism in terms of Nevşehir destination. The Kano model was used as the basic method in the research. At the same time, the Analytical Hierarchy Process (AHP) has been integrated into the Kano model. In total, data from 90 participants were used. For the Nevşehir destination, the criteria obtained from the literature are weighted using Kano model and AHP. In this context, the highest expectation for convention tourism in Nevşehir destination is the option of "establishing congress visitor's office" and "improving technical equipment of existing congress halls". Other options are ranked according to importance. According to the findings of the study, expectations for congress tourism in Nevsehir destination were evaluated. On the basis of these evaluations, by the Kano model, if the expectations of the stakholders’ are met comments can be made about the degree to which the satisfaction of the destination will be affected. At the same time, due to the weighting of the activities that can be done towards the congress tourism expectancies, the suggestions that the destination decision makers can use are presented. As a method, it is proposed as a tool that can be used by decision makers. In terms of the method used, the fact that there is no study evaluating tourist expectations for destinations increases the importance of this study. Obtained findings, enables decision-makers in a destination offers a tool that they can use in decision-making. At the same time, the method is suggested to tourism researchers and tourism decision makers in this area