With the aim of achieving a global ranking and academic distinction, a large number of universities have decided to focus on competition and greater academic quality on a global scale. During the course of such a journey, universities have to face numerous challenges, including the enhancement of organizational efficiency. In the context of organizational efficiency, the most significant pillar supporting this drive is recognized as being digital transformation. It is widely accepted that digital transformation allows electronic systems to be used in the process of teaching and learning. These electronic systems (e-services) enhance universities’ operational efficiency. Keeping this in mind, this research paper aims to analyze the impact of digital transformation on the organizational and spending efficiency of universities, with a special focus on one particular e-service provided by the Saudi University. For this, the study examines the effort made by the government to spread the culture of rationalization and improve the efficiency of spending through a case study involving a statistical analysis of real data from an electronic system. The results of the study state that an increase in the number of subject withdrawals will weaken the spending and organizational efficiency of the University.

Achieving the Saudi Kingdom’s vision 2030 in the higher education sector requires higher education institutions to make a significant simultaneous change in their current practices. This encompasses the transitioning of government-funded educational institutions to be financially independent. Therefore, a prompt, agile transition is required while maintaining a positive socioeconomic impact, entrepreneurship and innovation, and high-quality education. This necessitates the transition to lean processes and the review of current practices. One of the most vital processes in educational institutions is student admission/enrollment capacity planning. This study puts forward a capacity planning decision support system (DSS)-based framework for university student enrollment. The framework was applied to the case of KAU, where current practice and challenges are presented, and from which data were collected. A top-down/bottom-up approach was followed and applied using the goal programming technique and a developed mathematical model, respectively. Results show that the proposed framework effectively affects student admission/enrollment capacity planning on strategic and operational levels. Moreover, it can be used in other planning aspects of higher education in universities, such as human resources planning, teaching load planning, faculty-to-student ratios, accreditation, quality requirements, lab capacity planning, equipment/teaching aids procurement, and financial planning, to mention a few. The implications of this study include assisting decision-makers in higher education institutions in matching their admission/enrollment capacity of student numbers between the macro-strategic and the micro-operational level.

Universities worldwide strive to provide the best student services possible, particularly those that support student achievements and career goals. Therefore, academic advising continues to be a significant part of the student experience, one which universities need to fully understand in terms of its objectives, application processes, and required skill. As a result of significant technological improvements since the turn of the millennium, including expanding internet applications and digital transformations, universities have established computer information systems that support academic advising and course registration services. This study examined the effects of modifications to the electronic academic advising and course registration systems at King Abdulaziz University in 2018, and then again in 2020, following a university-wide system failure in 2018 resulting from a demand overload. In 2018, a preliminary statistical analysis and student feedback survey were conducted by the authors to measure student satisfaction with the online portal On-Demand University Services (ODUS Plus). In addition to recommendations suggested by the 2018 analysis such as balancing the load distribution of the university’s network, organizational (i.e., non-technical) solutions, rules, and regulations were adjusted such as progressive course registration that prioritized those expected to graduate first. The survey and analysis were repeated by the authors in 2020 to assess improvements in student satisfaction. As a result of the changes, the investigation revealed improved student satisfaction with the performance of ODUS Plus and network access. Overall, students were significantly more satisfied in 2020 than in 2018. This research shows that some technical challenges can be resolved using re-engineered processes and organizational solutions.

Universities seek to qualify students for their academic and career futures and meet labor market requirements. Hence, a preparatory year is provided to bridge the gap between high school outcomes and the needs of university study plans. The preparatory year is the first year of support in the life of university students, and for decades, it has been recognized as important. It is considered the most crucial stage in the life of university students, where they build and refine their skills and choose their academic major, in which they complete their academic and career life. Due to the importance of this year, which requires the full attention and care of the higher authorities in terms of preparation, development, and renewal, this research outlines the importance of the preparatory year at a local level and in international institutions. Moreover, it sheds light on the details of King Abdulaziz University (KAU) students as a case study. It measures the relationship between the admission weighted ratio (AWR), the college enrollment allocation weighted ratio (CEAWR), and the performance of three batches of male and female students (three consecutive years), with details of students’ college allocation after the end of the preparatory year. More importantly, it aims to realize students’ progress through their weighted averages during their preparatory year, and the extent to which the goals of the preparatory year are achieved. After an analytic survey of the reality of the preparatory year, based on the statistical tests conducted, this study found that it is not possible to be satisfied with the weighted ratio for colleges’ direct allocation of high school students. The tests showed a difference between the AWR and that of the CEAWR, which indicates a change in the level of students’ performance from high school to university, due to the positive impact of the preparatory year. More precisely, it was noted that there is a possibility of studying the sufficiency of the weighted ratio for the direct allocation of some colleges in future research.

This paper introduces a new electronic system for dropping courses that do not rely on the cumbersome paper system traditionally used by educational institutions. The new sub-system of the On-Demand University Services (ODUS Plus) will eliminate the hierarchical and inefficient paper system, which results in institutional delays. By using both quantitative and qualitative techniques, as well as a correlational methodology, it will be shown that, withdraw approval requests have streamlined, thus improving the system to process such requests. The following study will outline the efficacy of using ODUS Plus for course withdrawals by college and university administrators. The findings suggest that the implementation of such a system has a dual value; namely, it improves efficiency and functions as a source of knowledge regarding student academic preferences.

As social media has shifted from traditional to modern technical patterns, organizations have sought to take advantage of the presence of beneficiaries on social networks. They may serve customers, display ads, and respond to queries on social media accounts such as Twitter. The implementation of these services required a scientific study considering: (1) how to attract beneficiaries, (2) attraction times, and (3) measurement of the impact of that attraction. This study aimed to address these three points through an analysis of data from an educational organization’s Twitter account. We found that the interaction rates with tweets increased in the evening, and we identified the best times for the organization to reach more followers. We examined five months of data (an entire semester), analyzing thousands of tweets and their associated impressions, types of responses, integration ratio, and account usage. We also discovered that the quality of tweets had an impact on attracting new followers, particularly when tweeting media such as photos, videos, and other types of content. Finally, this research serves as a resource for educational organizations on new ways to publish accounts and foster organizational growth through electronic media.