Humanitarian disasters are highly dynamic and uncertain. The shifting situation, volatility of information, and the emergence of decision processes and coordination structures require humanitarian organizations to continuously adapt their operations. In this study, we aim to make headway in understanding adaptive decision‐making in a dynamic interplay between changing situation, volatile information, and emerging coordination structures. Starting from theories of sensemaking, coordination, and decision‐making, we present two case studies that represent the response to two different humanitarian disasters: Typhoon Haiyan in the Philippines, and the Syria Crisis, one of the most prominent ongoing conflicts. For both, we highlight how volatile information and the urge to respond via sensemaking lead to fragmentation and misalignment of emergent coordination structures and decisions, which, in turn, slow down adaptation. Based on the case studies, we derive propositions and the need to continuously align laterally between different regions and hierarchically between operational and strategic levels to avoid persistence of coordination‐information bubbles. We discuss the implications of our findings for the development of methods and theory to ensure that humanitarian operations management captures the critical role of information as a driver of emergent coordination and adaptive decisions.

Purpose: The purpose of this paper is to analyze how far technology and information enable, facilitate or support the planning and implementation decisions in humanitarian vaccine cold chains for vaccination campaigns. The authors specifically focus on three emerging technologies that have the potential to create more flexible conditions in the field, and identify the need to further explore the link between uncertainty, information and irreversibility. Design/methodology/approach: The authors present a basic structure for the analysis of cold chain disruptions in terms of three distinct yet connected layers of deficient infrastructure and capacity, information gaps and failures in decision making. The authors then review three humanitarian technologies and their impact on vaccine campaigns along these layers. From there, a research agenda is developed to address research gaps this review brought forward. Findings: Three critical research gaps in the areas of technology innovation for humanitarian vaccine cold chain management are presented. The authors argue that technology to improve capacity, information and decisions need to be aligned, and that the areas of uncertainty, information and irreversibility require further investigation to achieve this alignment. In this way, the paper contributes to setting the research agenda on vaccine cold chains and connects humanitarian logistics to technology, information management and decision making. Originality/value: This paper presents the humanitarian vaccine cold chain problem from an original angle by illuminating the implications of technology and information on the decisions made during the planning and implementation phases of a vaccine campaign. The authors develop an agenda to provide researchers and humanitarians with a perspective to improve cold chain planning and implementation at the intersection of technology, information and decisions.

In the immediate aftermath of a disaster, local and international aid organisations deploy to deliver life-saving aid to the affected population. Yet pre-disaster road maps and road transportation models do not capture disruptions to the transportation network caused by the disaster or the dynamic changes of the situation, resulting in uncertainty and inefficiency in planning and decision-making. The integration of data in near real time on the status of the road infrastructure in the affected region can help aid organisations to keep track of the rapidly shifting conditions on the ground and to assess the implications for their logistics planning and operations. In this paper, we present a rapid graph-theoretical reachability information system based on a combination of OpenStreetMap and open humanitarian data. The system supports logistics planning in determining road access to affected communities. We demonstrate the results of our approach in a case study on the 2018 earthquake in Papua New Guinea. Our findings show the reachability of affected communities depending on the actual status of the road network, allowing for the prioritization of targeted locations and the identification of alternative routes to get there.

The Horizon 2020 interim evaluation (2017) indicates a steep increase in citizen engagement in European Union Citizen Science (CS) projects, with less than 1% in budgetary terms and minimal influence. Research findings attribute weak CS influence to the restriction of citizen actions to data collection, with minimal or no engagement in co-design, co-creation, data analysis, and elucidation of results. We design a participatory GIS and CS methodology aimed at engaging the citizens in the entire Earth Observation (EO) project cycle. The methodology also seeks to address previous CS project challenges related to data quality, data interoperability, citizen-motivation, and participation. We draw the high-level requirements from the SENDAI framework of action and the three pillars of active citizen engagement, as enshrined in Principle 10 of the Rio Declaration and the Aarhus Convention. The primary input of the methodology is the Haklay (2018) approach for participatory mapping and CS, and the Reed (2009) stakeholder analysis framework. The proposed methodology comprises of three main parts: system analysis, stakeholder analysis, and a six-step methodology. We designed the six-step methodology using an iterative and flexible approach, to take account of unforeseen changes. Future research will focus on implementing the methodology and evaluating its effectiveness in the Solotvyno Saltmine case study in Ukraine.

This paper reintroduces concepts from sensemaking in media synchronicity theory (MST). It focuses on how media should support synchronicity to fit communication needs when making sense of a humanitarian crisis situation. Findings from interviews with senior management of humanitarian aid organizations in the Democratic Republic of the Congo show that, contrary to what is suggested by MST, low synchronicity media are not sufficient to support conveyance processes. Instead, information and communication systems should support these actors in connecting, building, and maintaining their networks of contacts. Also, information and communications systems need to be designed to support the observed sensemaking communication activities of noticing, updating, inquiring, triangulating, verifying, reflecting, enacting, and interpreting.