Dr Ziad Alkalha is an associate professor at The University of Jordan-School of Business. Ziad is a fellow of the Higher Education Academy, UK. Ziad worked as a researcher and a part-time lecturer at the University of Huddersfield- Business School, UK. Also, he worked as a lecturer at the Manchester Metropolitan University- Business School, UK. Ziad’s research interest is in Supply Chain Quality Management, Project Management, Absorptive Capacity, and Servitization. Before joining academia, Ziad built excellent experience in different industries during his position as a manager in the corporate department at different international banks for over eight years.