Through the lens of entrepreneurial orientation, this study investigates operational practices that (small and medium-sized enterprises) have either adopted or improvised to support small and medium-sized enterprises’ resilience in the face of coronavirus disease 2019. Qualitative data were collected through 43 semi-structured interviews with entrepreneurial resource providers, owners and managers of several small and medium-sized enterprises across different industrial sectors in Jordan. The study contributes to the further understanding of small and medium-sized enterprises’ resilience by conceptually advocating a five-pillars practitioner-grounded framework of small and medium-sized enterprises’ resilience capability (efficiency-based capability, adaptive-capability, collaborative-capability, change-capability and learning-capability). Entrepreneurial orientation has been found to transition and mobilise small and medium-sized enterprises’ resilience to survive major disruptions and threats. Entrepreneurial orientation, in this study, grounded on risk-taking, innovation and proactivity, facilitates developing new capabilities that shield the firm against different threats. Practically, the study suggests several recommendations for small and medium-sized enterprises to meet the challenges of coronavirus disease 2019 and similar future major shocks. Notably, the study suggests that small and medium-sized enterprises should balance short-term operational actions with long-term strategic thinking to build a resilience capability pool.

Purpose: This study aims to examine the impact of supply chain digitalization (SCD) on supply chain performance (SCP) with the integration of supply chain agility (SCA) and supply chain resilience (SCR) in manufacturing firms. Additionally, it investigates the moderating role of environmental dynamism (ED) in these relationships in the context of manufacturing firms.Design/methodology/approach: A quantitative research design was employed, utilizing a structured questionnaire to collect data. The sample consisted of 374 valid responses from various managerial levels within manufacturing firms in Jordan. A purposive sampling technique was used to ensure that participants had relevant expertise in supply chain management. The data were analyzed using structural equation modeling (SEM) through Smart PLS software to test the proposed hypotheses.Findings: The study found that SCD positively impacts SCP by enhancing both SCA and SCR. Digital technologies were shown to improve supply chain visibility, speed of decision-making and resource efficiency, which are essential for maintaining performance under uncertain conditions. Furthermore, ED significantly moderates the relationship between digitalization and SCP, indicating that the benefits of digitalization on SCA and SCR are more pronounced in highly dynamic environments.Originality/value: This study contributes to the literature by offering an investigation on the role of SCD in influencing SCA, SCR and ultimately SCP in manufacturing firms. It also sheds light on the moderating effect of ED, providing a deeper understanding of the conditions under which digital transformation in supply chains is most beneficial. The study was based on three theoretical foundations: the resource-based view (RBV), the dynamic capabilities theory (DCT) and the contingency theory (CT).

Purpose: With the increasing concern over environmental pollution and global warming, companies are required to act responsibly to mitigate these environmental issues. Their activities should adhere to the standards of environmental sustainability. Thus, this study aimed to investigate the impact of green supply chain management (GSCM) and total quality management (TQM) on environmental sustainability, with environmental management practices (EMP) as the moderating factor.Design/methodology/approach: A quantitative study was adopted using the management data from various manufacturing companies in Jordan. A total of 362 responses were collected, and the proposed hypotheses were tested using a structural equation model.Findings: The study findings revealed that both GSCM and TQM significantly and positively influenced environmental sustainability. The impact of TQM on environmental sustainability was higher than that of GSCM. Moreover, no evidence was found on the moderating role of EMP.Practical implications: The study’s results highlighted to the decision-makers the main practices to expand the quality implementation across their supply chain to improve environmental sustainability. The study also demonstrated the reasons behind the insignificance of EMPs in strengthening the relationships between GSCM, TQM, and environmental sustainability.Originality/value: While there are very few studies examining the relationships between GSCM and TQM on environmental sustainability. This study adds to the literature body as one of a few empirical studies that tested the integrated effect of GSCM and TQM practices within the context of the manufacturing industry in a developing country. Moreover, this study takes a holistic approach by tapping into EMP to confirm whether it moderated the relationships between GSCM, TQM, and environmental sustainability.