The outbreak of the COVID-19 pandemic has brought forward an unprecedented situation, which has forced the educational institutes worldwide to use a propriety “online only” model for teaching and learning. Teachers have been compelled to deliver lectures online using some form of an online delivery platform. In this dilemma situation with the closure of the educational institutes, one of the very basic necessities is to ensure quality features of e-learning systems that are being used for the purpose of education delivery, particularly from the students’ perspective. The objective of this study was to identify factors affecting pharmacy students’ satisfaction in Vietnam during the COVID 19 pandemic. A cross-sectional survey of a consecutive sample of 1612 valid responses from students who have been in distance learning at Hanoi University of Pharmacy has been conducted. An integrated model with three main dimensions had been developed: learner’s characteristics; instructor’s characteristics; system, and technology. Data were collected in the field on both online and offline platforms using the questionnaire of 39 items to investigate the critical factors affecting learners’ satisfaction in e-learning. The reliability of the questionnaire was measured using Cronbach’s alpha on this data. Descriptive statistics, factor analysis, and multiple regression analysis were employed for data analysis. Out of 2491 questionnaires distributed, 1612 questionnaires were completed (respond rate 64.7%). The results revealed that perceived usefulness, perceived ease of use, system and technical dimension and instructors’ characteristics are the critical factors affecting learners’ perceived satisfaction. The perceived usefulness of the students was the most important factor affecting overall satisfaction (beta coefficient = 0.610). Multiple regression analysis yielded the four main factors explaining 59.9% of total satisfaction. The findings revealed how to improve learners’ satisfaction and further strengthen their e-learning implementation. The interventional solutions on students’ characteristics, instructors’ characteristics and system & technical dimension should be considered and implemented to improve the quality of e-learning and students’ satisfaction at Hanoi University of Pharmacy.

Background and Aims: Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential factors in their perception. Methods: The cross‐sectional survey was conducted from August 2023 to October 2023. The face and content validity were assessed by experts. The questionnaire's internal consistency (Cronbach's alpha) and construct validity (exploratory factor analysis) were explored. Multivariate linear regression was used to seek determinants. Results: A total of 457 patients were included for synthesis. The final version of the questionnaire, which had 22 items grouped into four factors (attitude and professional capacity of pharmacy staff, accessibility and transparency, services performed, and infrastructure), showed high consistency and validity. General satisfaction was average (4.09 (SD = 0.628) out of a maximum score of five), with the factor having the lowest score of pharmacist consultants and drug prices despite being the leading national hospital. However, the two factors having the most substantial influence coefficient on satisfaction were the infrastructure (0.433), pharmacy attitude, and professional capacity (0.386). Conclusion: The findings based on the comprehensive questionnaire with 22 items grouped into four factors showed that there were available determinants that needed improvement. Enhancing the quality of the strongest impact aspects of patient satisfaction should be done comprehensively and synchronously. In the case of limited resources, prioritizing actions in phases of time could make them more actionable and beneficial.

The study aimed to investigate the determinants of pharmacy postgraduates’ satisfaction to suggest essential recommendations to enhance educational quality at Hanoi University of Pharmacy in Vietnam. A cross-sectional survey was conducted among 202 postgraduates using structured questionnaires, with 31 multidimensional questions and 1 question addressing overall satisfaction. Cronbach’s alpha was used to evaluate the questionnaire’s internal consistency, Exploratory Factor Analysis (EFA) identified key factors, and multiple linear regression analysis was applied to assess the impact of these factors. Overall satisfaction had a high mean score of 4.49 out of 5 (SD = 0.602). The final 29 questions were retained and divided into four main factors affecting satisfaction after rotating EFA. The dimension of “Support and Evaluation” was the most influential factor (β = 0.475), followed by “Training Organization”, “Facilities and Library”, and “Lecturers and Curriculum”. The variables with the lowest scores needed much more attention, including digital systems (4.2, SD = 0.852), information technology support (4.32, SD = 0.772), activities boosting lifelong learning skills (4.48, SD = 0.624), and the reasonability of the education program’s structure (4.48, SD = 0.608) and the studying program’s schedule (4.45, SD = 0.607). The findings indicate the issues that should be addressed, and have highlighted that improvements in electronic library accessibility and updated curricula are also recommended to further optimize the educational experience of postgraduate students.

Dịch vụ cấp phát thuốc được coi là một dịch vụ quan trọng của dược. Người bệnh tại khu vực cấp phát thuốc là đối tượng được lựa chọn để khảo sát đánh giá sự hài lòng. Vấn đề nâng cao chất lượng dịch vụ tại khu vực này rất quan trọng. Do đó, việc đo lường hoạt động cấp phát thuốc thông qua các chỉ số nhằm nâng cao chất lượng dịch vụ là cần thiết. Mục tiêu của nghiên cứu là tổng quan hệ thống về công cụ đánh giá dịch vụ cấp phát thuốc tại bệnh viện thông qua sự hài lòng. Nghiên cứu được thực hiện theo hướng dẫn PRISMA 2022 trên 2 nguồn cơ sở dữ liệu là Pubmed và Cochrane. Kết quả có 19 nghiên cứu đáp ứng tiêu chuẩn lựa chọn và loại trừ để đưa vào nghiên cứu. Thang đo được sử dụng phổ biến nhất để đánh giá sự hài lòng là thang likert 5 điểm. Có 10 trong 19 nghiên cứu phân chia thành các nhóm chỉ số khi đánh giá sự hài lòng. Sự phân chia nhóm chỉ số trong các nghiên cứu là đa dạng, khác nhau. Các yếu tố trong bài báo về dịch vụ cấp phát thuốc được tổng hợp và phân chia vào 5 nhóm chỉ số gồm khả năng tiếp cận, minh bạch thông tin, cơ sở vật chất, nhân viên dược và kết quả dịch vụ. Từ khoá: bệnh viện, dịch vụ dược, hài lòng của người bệnh, tổng quan hệ thống