Mobility as a Service (MaaS) is anticipated to revolutionize transport by integrating conventional public transport with on-demand and shared services. This innovation promises enhanced convenience, flexibility, and sustainability in urban mobility, drawing interest from both researchers and industry. However, those systems heavily rely on the collection and sharing of personal data among various stakeholders, introducing security and privacy risks. To understand the scale and scope of cyber security and privacy concerns and risks associated with MaaS, we conducted a systematic literature review (SLR) covering 87 relevant research papers published between 2017 and April 2025. Our review represents the most comprehensive examination focusing on cyber security and privacy issues of MaaS systems. Our findings reveal three themes discussed within the MaaS literature: (i) cyber security and privacy risks inherent to MaaS systems, alongside proposed solutions to mitigate such risks; (ii) users’ concerns about these risks and how they affect MaaS adoption; and (iii) laws and policies that govern cyber security and privacy aspects of MaaS systems and solutions. As such, our research serves to not only inform MaaS service providers and users but also advise policymakers and legislators on the potential risks involved and the regulatory measures required to address them.

Objective: Domestic abuse cases have risen significantly over the last four years, in part due to the COVID-19 pandemic and the challenges for victims and survivors in accessing support. In this study, we investigate the role that chatbots - Artificial Intelligence (AI) and rule-based - may play in supporting victims/survivors in situations such as these or where direct access to help is limited. Methods: Interviews were conducted with experts working in domestic abuse support services and organizations (e.g., charities, law enforcement) and the content of websites of related support-service providers was collected. Thematic content analysis was then applied to assess and extract insights from the interview data and the content on victim-support websites. We also reviewed pertinent chatbot literature to reflect on studies that may inform design principles and interaction patterns for agents used to support victims/survivors. Results: From our analysis, we outlined a set of design considerations/practices for chatbots that consider potential use cases and target groups, dialog structure, personality traits that might be useful for chatbots to possess, and finally, safety and privacy issues that should be addressed. Of particular note are situations where AI systems (e.g., ChatGPT, CoPilot, Gemini) are not recommended for use, the value of conveying emotional support, the importance of transparency, and the need for a safe and confidential space. Conclusion: It is our hope that these considerations/practices will stimulate debate among chatbots and AI developers and service providers and - for situations where chatbots are deemed appropriate for use - inspire efficient use of chatbots in the support of survivors of domestic abuse.