Prof. Ruzzakiah Jenal received a bachelor’s degree in industrial computing from the Universiti Kebangsaan Malaysia (UKM) in 2000, a master’s degree in industrial mathematical modelling from Loughborough University, UK, in 2003, and a Ph.D. degree in mathematics from UKM in 2014. She is currently a Senior Lecturer at the Center for Software Technology and Management, Faculty of Information Science and Technology, UKM. Her research interests include scheduling and service sciences, with a focus on value co-creation and e-service adoption.
Prof. Ruzzakiah Jenal received a bachelor’s degree in industrial computing from the Universiti Kebangsaan Malaysia (UKM) in 2000, a master’s degree in industrial mathematical modelling from Loughborough University, UK, in 2003, and a Ph.D. degree in mathematics from UKM in 2014. She is currently a Senior Lecturer at the Center for Software Technology and Management, Faculty of Information Science and Technology, UKM. Her research interests include scheduling and service sciences, with a focus on value co-creation and e-service adoption.