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In recent decades, the forest industry has been growingly expanded due to economic conditions, climate changes, environmental and energy policies, and intense demand changes. Thus, appropriate planning is required to improve this industry. To achieve economic, social and environmental goals, a supply chain network is designed based on a multi-period and multi-product Mixed-Integer Non-Linear Programming (MINLP) model in which the objective is to maximize the profit, minimize detrimental environmental effects, improve social effects, and minimize the number of lost demands. In addition, to improve forest industry planning, strategic and tactical decisions have been implemented throughout the supply chain for all facilities, suppliers and machinery. These decisions significantly help to improve processes and product flows and to meet customers’ needs. In addition, because of the presence of uncertainty in some parameters, the proposed model was formulated and optimized under uncertainty using the hybrid robust possibilistic programming (HRPP-II) approach. The
Komeyl Baghizadeh; Dominik Zimon; Luay Jum’A. Modeling and Optimization Sustainable Forest Supply Chain Considering Discount in Transportation System and Supplier Selection under Uncertainty. Forests 2021, 12, 964 .
AMA StyleKomeyl Baghizadeh, Dominik Zimon, Luay Jum’A. Modeling and Optimization Sustainable Forest Supply Chain Considering Discount in Transportation System and Supplier Selection under Uncertainty. Forests. 2021; 12 (8):964.
Chicago/Turabian StyleKomeyl Baghizadeh; Dominik Zimon; Luay Jum’A. 2021. "Modeling and Optimization Sustainable Forest Supply Chain Considering Discount in Transportation System and Supplier Selection under Uncertainty." Forests 12, no. 8: 964.
As one of the possibilities of reducing exhaust emissions, the article takes into account infrastructure and electric vehicles used in road transport. Taking into account the goal to achieve a 30% share of vehicle electric, the number of charging stations available in the entire European Union is not sufficient. There has been a slight increase in sales of electric vans and trucks in the EU in recent years. This may be due to the lack of available infrastructure which would render it possible to power them, and also from the lack of available delivery vehicles in the market. What is interesting, the number of electric vehicles in a country is not necessarily in proportion to the number of available charging stations. It is the authors' intention as well to indicate the potential directions of the development of a low-emission cargo transport in the European Union. Upon the basis of the results, it is ascertained that there is a strong correlation between the value of a country's GDP and the number of electric vehicle charging stations. A moderate correlation is also observed in the case of a country's population, as well as in the case of the market share of registered electric delivery vehicles in a country.
Kornelia Osieczko; Dominik Zimon; Ewa Płaczek; Iryna Prokopiuk. Factors that influence the expansion of electric delivery vehicles and trucks in EU countries. Journal of Environmental Management 2021, 296, 113177 .
AMA StyleKornelia Osieczko, Dominik Zimon, Ewa Płaczek, Iryna Prokopiuk. Factors that influence the expansion of electric delivery vehicles and trucks in EU countries. Journal of Environmental Management. 2021; 296 ():113177.
Chicago/Turabian StyleKornelia Osieczko; Dominik Zimon; Ewa Płaczek; Iryna Prokopiuk. 2021. "Factors that influence the expansion of electric delivery vehicles and trucks in EU countries." Journal of Environmental Management 296, no. : 113177.
Purpose Comprehensive management systems such as ISO 9001 or ISO 14001 are designed to help organizations improve processes, ensure customer satisfaction, efficient information flow, efficient use of resources and many other prosperous management areas. These systems can also bring unintended direct and indirect effects on organizations. In this study, the authors examine the environmental effects that the implementation of these management systems cause. Design/methodology/approach A survey-based methodology was used for this study, with textile organizations in three countries – Poland, Slovakia and the Czech Republic. The research focused on four areas related to environmental effects. The first area was the level of improvement of the organizations' environmental performance, which was examined by the methods of descriptive statistics. The second area was analyzing differences in environmental effects concerning the implementation of the systems using inferential statistics. The third area was the analysis of latent links between individual effects using factor analysis. Findings This study's insights shed some light on the benefits of implementing more, not fewer systems with benefits to organizations and entire industries with new possibilities for economic growth that do not have to come at the expense of the environment. Originality/value Organizations implementing management systems can realize dynamic benefits across a supply chain and within a manufacturing organization. Here the authors see an opportunity for ISO systems as a stepping stone to a more sustainable textile manufacturing economy.
Dominik Zimon; Peter Madzík; Scott Dellana; Robert Sroufe; Muhammad Ikram; Kateryna Lysenko-Ryba. Environmental effects of ISO 9001 and ISO 14001 management system implementation in SSCM. The TQM Journal 2021, ahead-of-p, 1 .
AMA StyleDominik Zimon, Peter Madzík, Scott Dellana, Robert Sroufe, Muhammad Ikram, Kateryna Lysenko-Ryba. Environmental effects of ISO 9001 and ISO 14001 management system implementation in SSCM. The TQM Journal. 2021; ahead-of-p (ahead-of-p):1.
Chicago/Turabian StyleDominik Zimon; Peter Madzík; Scott Dellana; Robert Sroufe; Muhammad Ikram; Kateryna Lysenko-Ryba. 2021. "Environmental effects of ISO 9001 and ISO 14001 management system implementation in SSCM." The TQM Journal ahead-of-p, no. ahead-of-p: 1.
Dominik Zimon; Joanna Wozniak; Pedro Domingues; Hubert Kus. PROPOSITION OF IMPROVING SELECTED LOGISTICS PROCESSES OF PELLET PRODUCTION. International Journal for Quality Research 2021, 15, 387 -402.
AMA StyleDominik Zimon, Joanna Wozniak, Pedro Domingues, Hubert Kus. PROPOSITION OF IMPROVING SELECTED LOGISTICS PROCESSES OF PELLET PRODUCTION. International Journal for Quality Research. 2021; 15 (2):387-402.
Chicago/Turabian StyleDominik Zimon; Joanna Wozniak; Pedro Domingues; Hubert Kus. 2021. "PROPOSITION OF IMPROVING SELECTED LOGISTICS PROCESSES OF PELLET PRODUCTION." International Journal for Quality Research 15, no. 2: 387-402.
The Internet of Things (IoT) is transforming all applications into real-time monitoring systems. Due to the advancement in sensor technology and communication protocols, the implementation of the IoT is occurring rapidly. In agriculture, the IoT is encouraging implementation of real-time monitoring of crop fields from any remote location. However, there are several agricultural challenges regarding low power use and long-range transmission for effective implementation of the IoT. These challenges are overcome by integrating a long-range (LoRa) communication modem with customized, low-power hardware for transmitting agricultural field data to a cloud server. In this study, we implemented a custom-based sensor node, gateway, and handheld device for real-time transmission of agricultural data to a cloud server. Moreover, we calibrated certain LoRa field parameters, such as link budget, spreading factor, and receiver sensitivity, to extract the correlation of these parameters on a custom-built LoRa testbed in MATLAB. An energy harvesting mechanism is also presented in this article for analyzing the lifetime of the sensor node. Furthermore, this article addresses the significance and distinct kinds of localization algorithms. Based on the MATLAB simulation, we conclude that hybrid range-based localization algorithms are more reliable and scalable for deployment in the agricultural field. Finally, a real-time experiment was conducted to analyze the performance of custom sensor nodes, gateway, and handheld devices.
Mahendra Swain; Dominik Zimon; Rajesh Singh; Mohammad Hashmi; Mamoon Rashid; Saqib Hakak. LoRa-LBO: An Experimental Analysis of LoRa Link Budget Optimization in Custom Build IoT Test Bed for Agriculture 4.0. Agronomy 2021, 11, 820 .
AMA StyleMahendra Swain, Dominik Zimon, Rajesh Singh, Mohammad Hashmi, Mamoon Rashid, Saqib Hakak. LoRa-LBO: An Experimental Analysis of LoRa Link Budget Optimization in Custom Build IoT Test Bed for Agriculture 4.0. Agronomy. 2021; 11 (5):820.
Chicago/Turabian StyleMahendra Swain; Dominik Zimon; Rajesh Singh; Mohammad Hashmi; Mamoon Rashid; Saqib Hakak. 2021. "LoRa-LBO: An Experimental Analysis of LoRa Link Budget Optimization in Custom Build IoT Test Bed for Agriculture 4.0." Agronomy 11, no. 5: 820.
Pursuing sustainable development creates competitiveness for manufacturing firms in the market, however the financial pressure of adopting sustainable environmental practices is still a major concern. Few studies were found on the inter-relationships between supply chain management practices, environmental sustainability, and firm financial performance. Moreover, manufacturing companies are compelled by different pressure groups across the globe to maintain environmental standards while conducting their business and supply chain activities. Therefore, the current study aims to investigate the impact of supply chain practices on environmental sustainability and financial performance. In addition, the role of environmental sustainability as a mediator between supply chain management and financial performance was analyzed to improve sustainable development. A well-designed questionnaire was administered to manufacturing companies in Jordan for data collection. A total of 376 responses were analyzed and the proposed hypotheses were tested by using Structural Equation Modelling (SEM) approach. The results reveal that environmental sustainability was tested significantly and influenced by supply chain practices such as relationship with customers, postponement, level of information sharing, and information quality. Whereas environmental sustainability had a significant direct effect on financial performance. Finally, environmental sustainability mediated the relationship of all supply chain management practices with financial performance except strategic supplier partnership dimension. The study provides policy guidelines to decision makers while simultaneously assists the managers to improve sustainability practices in manufacturing companies.
Luay Jum’A; Dominik Zimon; Muhammad Ikram. A Relationship Between Supply Chain Practices, Environmental Sustainability and Financial Performance: Evidence from Manufacturing Companies in Jordan. Sustainability 2021, 13, 2152 .
AMA StyleLuay Jum’A, Dominik Zimon, Muhammad Ikram. A Relationship Between Supply Chain Practices, Environmental Sustainability and Financial Performance: Evidence from Manufacturing Companies in Jordan. Sustainability. 2021; 13 (4):2152.
Chicago/Turabian StyleLuay Jum’A; Dominik Zimon; Muhammad Ikram. 2021. "A Relationship Between Supply Chain Practices, Environmental Sustainability and Financial Performance: Evidence from Manufacturing Companies in Jordan." Sustainability 13, no. 4: 2152.
This paper takes a closer look at customer experience during product return and the customer’s ability to share information about it. The research process included the development of research tools such as questionnaires. Anonymous surveys were conducted by computer assisted web interview among individual customers from Poland on a sample 327 respondents. Non-stratified random sampling was used, as we considered it to be the most effective in terms of the effort-benefit ratio of the survey. A contingency table was constructed from the responses, the observed values and expected values were compared, and the Pearson Chi-square and the p-value of Fisher’s exact test were calculated. The research process carried out as well as the analysis of the obtained results allowed us to respond to the research questions. As a result, it can be stated that the clients, both satisfied (80.1%) and dissatisfied (84,4%), tended to share their opinion about return experience with other potential clients. Moreover, 42.2% of the respondents declared that they would not buy again from a seller after an unsuccessful return operation. The presented conclusions enrich the theoretical understanding of customer behavior and their purchase intention. It also offers retailers a quantitative benchmark and new perspective on the design of return policy in order to improve customer satisfaction.
Kateryna Lysenko-Ryba; Dominik Zimon. Customer Behavioral Reactions to Negative Experiences during the Product Return. Sustainability 2021, 13, 448 .
AMA StyleKateryna Lysenko-Ryba, Dominik Zimon. Customer Behavioral Reactions to Negative Experiences during the Product Return. Sustainability. 2021; 13 (2):448.
Chicago/Turabian StyleKateryna Lysenko-Ryba; Dominik Zimon. 2021. "Customer Behavioral Reactions to Negative Experiences during the Product Return." Sustainability 13, no. 2: 448.
Cold-chain products are time-sensitive and perishable and pose the risk of failure if they are transported to a distant location. Thus, there is a need to analyze their quality during distribution so that the customers may receive optimal-quality products. To address this issue, this study integrates inspection strategies with the sustainable distribution system of multi-quality multiple-cold-chain products. A bi-objective model of cost and emission is proposed under the constraints of heterogeneous vehicle and time window. Furthermore, this study intends to address the following questions: which inspection strategy helps to ensure the potency of delivered products, and what is the impact of quality differentiation on the value of objective functions? A set of meta-heuristics is used for implementing the model using a rich panel of experiments. The results reveal that the quality conditions of different products impact the solutions of cost and emissions. Moreover, the conformity strategy is more viable, as it results in less cost and ensures that the quantity of delivered products meets the level of demand. Finally, the study provides implications for managers and practitioners to develop a sustainable distribution system to maintain the quality of cold-chain products.
Abdul Salam Khan; Bashir Salah; Dominik Zimon; Muhammad Ikram; Razaullah Khan; Catalin I. Pruncu. A Sustainable Distribution Design for Multi-Quality Multiple-Cold-Chain Products: An Integrated Inspection Strategies Approach. Energies 2020, 13, 6612 .
AMA StyleAbdul Salam Khan, Bashir Salah, Dominik Zimon, Muhammad Ikram, Razaullah Khan, Catalin I. Pruncu. A Sustainable Distribution Design for Multi-Quality Multiple-Cold-Chain Products: An Integrated Inspection Strategies Approach. Energies. 2020; 13 (24):6612.
Chicago/Turabian StyleAbdul Salam Khan; Bashir Salah; Dominik Zimon; Muhammad Ikram; Razaullah Khan; Catalin I. Pruncu. 2020. "A Sustainable Distribution Design for Multi-Quality Multiple-Cold-Chain Products: An Integrated Inspection Strategies Approach." Energies 13, no. 24: 6612.
Purchasing groups are multi-entity organisations that operate in practically every sector. Their greatest role is to improve the financial situation of small and medium enterprises (SMEs). In the case of enterprises operating in the sectors that are just developing, especially those belonging to SMEs, it is particularly difficult to obtain favourable financial results. In Poland, such sectors include, among others, renewable energy, which is slowly developing, but has not yet reached the size set in climate policy. The purpose of the paper is to present how functioning under group purchasing organisations (GPOs) affects the profitability of companies related to the renewable energy sector. For the example of the largest industry purchasing groups, the analysis showed that high profitability results were achieved by enterprises operating in them compared to entities operating independently in the market. In total, 71 enterprises operating in the sector related to the renewable energy sector in Poland were analysed. The enterprises were divided into units operating in the purchasing groups of 46 enterprises, and those that operate independently in the market of 25 enterprises. The research period covered the years 2016–2019. The analysis showed that the scale effect allowed companies to increase profits and had a positive effect on their financial liquidity. The research proved that in the case of commercial enterprises operating in the sector related to renewable energy, functioning within the industry purchasing group allowed high profitability and financial liquidity. There is a dependency that the liquidity increases with a growth in profitability.
Grzegorz Zimon; Dominik Zimon. The Impact of Purchasing Group on the Profitability of Companies Operating in the Renewable Energy Sector—The Case of Poland. Energies 2020, 13, 6588 .
AMA StyleGrzegorz Zimon, Dominik Zimon. The Impact of Purchasing Group on the Profitability of Companies Operating in the Renewable Energy Sector—The Case of Poland. Energies. 2020; 13 (24):6588.
Chicago/Turabian StyleGrzegorz Zimon; Dominik Zimon. 2020. "The Impact of Purchasing Group on the Profitability of Companies Operating in the Renewable Energy Sector—The Case of Poland." Energies 13, no. 24: 6588.
Working capital is designed to provide enterprises with financial security. Its level depends on the strategy of managing individual elements of working capital. An appropriate management strategy allows companies to obtain added working capital. Working capital management is a difficult process as it concerns both current assets and current liabilities. Therefore, company managers are constantly looking for solutions, methods and tools that will help them to manage their working capital. A quality management system is the one that facilitates control over the management of individual elements that create net working capital. The introduction of appropriate procedures derived from quality management systems in specific areas is a great support for creating a positive net working capital. The aim of this paper is to show how the introduction of quality management systems can positively affect the level of working capital. The article presents how quality management systems allow for optimizing the level of individual components, creating a positive net working capital. The research was carried out on a group of 102 Polish small trading companies operating in the same industry. The enterprises were divided into two groups of companies applying the quality management system and of those that did not use such systems. Based on the financial statements for the years 2017–2019 and by means of appropriately selected financial ratios, an analysis of the impact of quality management systems on net working capital was carried out. The results in some areas of management of individual components of net working capital in different groups of enterprises were compared. The research was carried out with the application of appropriate statistical methods. The analysis showed that enterprises using quality management systems managed working capital more efficiently. In the literature, the subject of the impact of quality management systems on working capital is not popular. This paper may be a source for further, extended research and considerations regarding the impact of quality management on the level of working capital in enterprises.
Grzegorz Zimon; Dominik Zimon. Quality Management Systems and Working Capital SMEs in GPO—A Case of Poland. Administrative Sciences 2020, 10, 76 .
AMA StyleGrzegorz Zimon, Dominik Zimon. Quality Management Systems and Working Capital SMEs in GPO—A Case of Poland. Administrative Sciences. 2020; 10 (4):76.
Chicago/Turabian StyleGrzegorz Zimon; Dominik Zimon. 2020. "Quality Management Systems and Working Capital SMEs in GPO—A Case of Poland." Administrative Sciences 10, no. 4: 76.
The aim of the article is to answer the question of whether the implementation of the requirements of the ISO 22000 standard in the food supply chain can support the implementation of key processes occurring in them, and thus increase the level of food quality and minimize its waste. The research was conducted out among several European countries, and an attempt was carried out to compare how the standard is perceived by entrepreneurs operating in Poland, Slovakia (Central and Eastern Europe), and Portugal (Western Europe). Covering the Polish, Slovak, and Portuguese organizations with the research process resulted from the fact that in recent years in these countries, an increase in the diversity of food demand and fragmentation of the food market has been observed. This forced food supply chains to be strictly focused on increasing the efficiency and effectiveness of production and distribution systems, as well as taking into account customer requirements and the implementation of sustainable solutions. Based on the results of the research, it can be concluded that the implementation of the requirements of the ISO 22000 standard along food supply chains can positively affect the implementation of key processes and thus contribute to reducing food waste at each stage of the supply chain.
Dominik Zimon; Peter Madzik; Pedro Domingues. Development of Key Processes along the Supply Chain by Implementing the ISO 22000 Standard. Sustainability 2020, 12, 6176 .
AMA StyleDominik Zimon, Peter Madzik, Pedro Domingues. Development of Key Processes along the Supply Chain by Implementing the ISO 22000 Standard. Sustainability. 2020; 12 (15):6176.
Chicago/Turabian StyleDominik Zimon; Peter Madzik; Pedro Domingues. 2020. "Development of Key Processes along the Supply Chain by Implementing the ISO 22000 Standard." Sustainability 12, no. 15: 6176.
The examination of implementing ISO standards can provide new insight as to their quality and environmental management benefits. These insights can be more impactful in manufacturing sectors and especially textiles as this sector is known for its environmental degradation and questionable supply chain practices. This exploratory study investigates the extent to which organizations that implement either ISO 9001 or 14001 standards impact sustainable supply chain management (SSCM). We also investigate the extent to which these two standards improve SSCM for the textile industry within a block of European countries consisting of Poland, Slovakia, and the Czech Republic. In this empirical study, we use several measures to help identify the extent of impacts of examined standardized management systems on improvements in different processes of SSCM. Our contributions to the field include finding that quality management systems support environmental processes, relationships with stakeholders, processes within the supply chain, and SSCM. Other findings include implementing environmental management system standards impact the rationalization of other processes. Finally, we find more significant supply chain impacts with the implementation of both standards than by either standard alone. The study concludes with suggestions for extension of this study and opportunities for further research.
Dominik Zimon; Peter Madzik; Robert Sroufe. The Influence of ISO 9001 & ISO 14001 on Sustainable Supply Chain Management in the Textile Industry. Sustainability 2020, 12, 4282 .
AMA StyleDominik Zimon, Peter Madzik, Robert Sroufe. The Influence of ISO 9001 & ISO 14001 on Sustainable Supply Chain Management in the Textile Industry. Sustainability. 2020; 12 (10):4282.
Chicago/Turabian StyleDominik Zimon; Peter Madzik; Robert Sroufe. 2020. "The Influence of ISO 9001 & ISO 14001 on Sustainable Supply Chain Management in the Textile Industry." Sustainability 12, no. 10: 4282.
The purpose of this research is to propose a Sustainable Supply Chain Management (SSCM) implementation framework grounded in a literature review while categorizing practices adopted by firms’ and industries. Given the evolution of the SSCM field and emerging trends, we examine why and how companies implement SSCM practices within a country context. The research methods employed in this study include theory building from a review of the literature and synthesis of insights regarding the design of SSCM implementation frameworks using multiple cases in Taiwan. The review of the literature, content analysis, and findings provide new insights into designing an implementation model, and generalizable models for reactive, cooperative, and dynamic SSCM implementation. Practical implications include but are not limited to the generalization of implementation frameworks in supply chain management, and opportunities to improve global practices. Our development of the conceptual framework complements existing theory by offering new knowledge on SSCM implementation practices. This study can help guide research, practitioners, and policymakers in future sustainability and supply chain management initiatives.
Dominik Zimon; Jonah Tyan; Robert Sroufe. Implementing Sustainable Supply Chain Management: Reactive, Cooperative, and Dynamic Models. Sustainability 2019, 11, 7227 .
AMA StyleDominik Zimon, Jonah Tyan, Robert Sroufe. Implementing Sustainable Supply Chain Management: Reactive, Cooperative, and Dynamic Models. Sustainability. 2019; 11 (24):7227.
Chicago/Turabian StyleDominik Zimon; Jonah Tyan; Robert Sroufe. 2019. "Implementing Sustainable Supply Chain Management: Reactive, Cooperative, and Dynamic Models." Sustainability 11, no. 24: 7227.
Purpose The purpose of this paper is to examine the impact of implementing standardized management systems on processes related to competitiveness. The authors also want to better understand how these systems create value for a client in organizations co-developing supply chains operating in Eastern and Central Europe. Design/methodology/approach This is an empirical study utilizing a survey methodology with two groups of respondents, logistic service providers and focal companies. Data analysis was based on descriptive statistics and on analysis of variance (ANOVA) with organization type as a stratification factor. Deeper investigation of latent relationships between variables was performed with factor analysis with principal component analysis as the main method for factor extraction. Findings The research shows standardized management systems are useful in supply chain management (SCM) regardless of the role that the organization plays in the supply chain. However, the strength of their positive impact varies. Practical implications The results and new insights presented within this study should prove useful for organizations co-creating supply chains in Europe. Decision makers considering the implementation of guidelines for standardized management systems will find multiple benefits and innovative outcomes within supply chains when choosing to implement. For researchers, the results of this study fill a gap in this area of research on SCM and standardized management systems while providing a path for continued and emerging research. Originality/value The results obtained help to fill a gap in the literature regarding a lack of research in the context of Easter and Central Europe and contribute to the advancement of knowledge about the impact of standardized management systems on SCM that includes the importance of both environmental and social performance.
Dominik Zimon; Peter Madzik; Robert Sroufe. Management systems and improving supply chain processes. International Journal of Retail & Distribution Management 2019, 48, 939 -961.
AMA StyleDominik Zimon, Peter Madzik, Robert Sroufe. Management systems and improving supply chain processes. International Journal of Retail & Distribution Management. 2019; 48 (9):939-961.
Chicago/Turabian StyleDominik Zimon; Peter Madzik; Robert Sroufe. 2019. "Management systems and improving supply chain processes." International Journal of Retail & Distribution Management 48, no. 9: 939-961.
Purpose The purpose of this paper is to present the results of surveys conducted in the field of level of e-commerce services quality. The criteria of quality of e-commerce services were identified. On this basis the hierarchy of importance of the adopted criteria for e-commerce service quality were proposed. Design/methodology/approach The level of customer satisfaction was measured using the Servqual method. In order to compare two groups: the quality of e-commerce services before purchase and the quality of e-commerce services after the purchase, a student’s t-test was used. To check if the relations between variables are sufficient to carry out the factor analysis (sampling adequacy), the Keizer–Meyer–Olkin test was used. The scope of the research included 23 selected criteria of customers satisfaction. Findings A comparison of the Servqual weighted and unweighted results shows that customers valued the guarantee/safety dimension the most. It can therefore be expected that customers perceive e-commerce services with increasing trust and consider them increasingly reliable which is also confirmed by the growing tendencies in the forecasts of e-commerce services in Poland. Originality/value Research allows to know the opinion and expectations related to the quality of services provided in the analysed area and to develop the strategy of company. The most important indicator of the quality of e-commerce services remains reliability (weighting = 0.34). However, the noticeable difference in opinions concerns the tangible elements index compared to the results of the Berry and Parasuraman team and amounted to 0.20.
Teresa Gajewska; Dominik Zimon; Grzegorz Kaczor; Peter Madzík. The impact of the level of customer satisfaction on the quality of e-commerce services. International Journal of Productivity and Performance Management 2019, 69, 666 -684.
AMA StyleTeresa Gajewska, Dominik Zimon, Grzegorz Kaczor, Peter Madzík. The impact of the level of customer satisfaction on the quality of e-commerce services. International Journal of Productivity and Performance Management. 2019; 69 (4):666-684.
Chicago/Turabian StyleTeresa Gajewska; Dominik Zimon; Grzegorz Kaczor; Peter Madzík. 2019. "The impact of the level of customer satisfaction on the quality of e-commerce services." International Journal of Productivity and Performance Management 69, no. 4: 666-684.
Purpose The purpose of this paper is to determine the impact of standardized management systems (ISO 9001, ISO 14001, ISO 22000 and ISO 28000) on minimizing selected aspects of risk in the supply chain. Design/methodology/approach A questionnaire was used to explore this topic. Respondents were divided into two group regarding organization type – logistic service providers and focal companies. Basic data analysis was based on descriptive statistics and on analysis of variance with organization type as a stratification factor. Deeper data analysis was based on factor analysis with principal component analysis and varimax rotation with Kaiser normalization. Findings Research shows that standardized management systems turn out to be useful in supply chain risk management (SCRM) regardless of the role that the organization plays in the supply chain. However, the strength of their positive impact varies. There were few respondents among logistic operators who were low in assessing the legitimacy of implementing standardized management systems in the examined context. Having this in mind, especially representatives of logistic operators with a limited budget should consider making the decision to implement standardized management systems. Practical implications The obtained research results may be helpful for managers who consider to implement standardized management systems in the context of using obtain guidelines to develop procedures to improve supply chain management and ensure the repeatability of ongoing processes. Originality/value Although the number of studies on the SCRM increases, it is worth noting that in the literature there is still a lack of research and studies addressing the impact of standardized management systems on SCRM (especially from the perspective of organizations with various functions in supply chains such as focal companies and logistic service providers). Therefore, there is a need for comprehensive research in this area. According to the authors, the study carried out, at least to some extent, will fill this gap.
Dominik Zimon; Peter Madzík. Standardized management systems and risk management in the supply chain. International Journal of Quality & Reliability Management 2019, 37, 305 -327.
AMA StyleDominik Zimon, Peter Madzík. Standardized management systems and risk management in the supply chain. International Journal of Quality & Reliability Management. 2019; 37 (2):305-327.
Chicago/Turabian StyleDominik Zimon; Peter Madzík. 2019. "Standardized management systems and risk management in the supply chain." International Journal of Quality & Reliability Management 37, no. 2: 305-327.
Purpose The purpose of this paper is to explore the expectations for ISO 9001 certification in a group of small- and medium-sized enterprises, then to assess the reasons for their subsequent abandonment of the certification and the long-term impacts of that decision. Design/methodology/approach Data for this study come from longitudinal case studies involving a series of questionnaires, in-depth on-site interviews and informal conversations with top managers of 22 firms in the heating technology service industry in Poland. The research process was conducted in three stages. The first stage occurred in the Summer of 2008 in which a broad analysis was conducted of the impact of ISO 9001 certification on the functioning of the organizations. The second stage was conducted in 2012, to gather the information about the organizations that subsequently abandoned their ISO 9001 certification. The third stage was carried out in 2016 to examine the longer-term impact of ISO 9001 certification abandonment in these organizations. Findings The main motivation for study participants obtaining ISO 9001 certification centred around market visibility and gaining new customers rather than on lowering operating costs or improving quality. Managers also expected certification to improve organization documentation. The decision to abandon certification had to do with lack of time for improvement efforts and questionable cost-benefit that could lead to higher prices. Certification was considered unnecessary to achieve the goals of the organization. In retrospect, only a small percentage (20 per cent) of small- and medium-sized enterprises in the sample group felt that abandoning ISO 9001 certification was largely the correct decision. A majority (53 per cent) thought it was largely a regrettable decision. Research limitations/implications The research is based on a limited number of case studies for smaller organizations in one purchasing group in industry rather than on a large cross-section of different organizations sizes and types. Therefore, the ability to draw statistical inferences is limited and the results may not generalize to other settings. However, this appears to be one of the few studies of its kind on voluntary abandonment of the certification. Practical implications It is important for business managers to understand not only the reasons supporting initial certification, but the rationale that organizations cite for abandonment of the certification and the long-term impacts of that decision. Originality/value A study of voluntary ISO 9001 certification abandonment appears to be relatively absent in the literature. This research opens a new area of research into the assessment of potential consequences of abandoning the certification.
Dominik Zimon; Scott Dellana. A longitudinal exploratory study of ISO 9001 certification abandonment in small- and medium-sized enterprises. International Journal of Quality & Reliability Management 2019, 37, 53 -67.
AMA StyleDominik Zimon, Scott Dellana. A longitudinal exploratory study of ISO 9001 certification abandonment in small- and medium-sized enterprises. International Journal of Quality & Reliability Management. 2019; 37 (1):53-67.
Chicago/Turabian StyleDominik Zimon; Scott Dellana. 2019. "A longitudinal exploratory study of ISO 9001 certification abandonment in small- and medium-sized enterprises." International Journal of Quality & Reliability Management 37, no. 1: 53-67.
Purpose: The main purpose of the paper was to determine the impact of an implementation of the quality management system according to ISO 9001 on the improvement of processes related to the management of liabilities to suppliers.Methodology/Approach: The research covered 38 Polish small trading enterprises operating in two group purchasing organizations. The research period concerned the years 2014-2016. The surveyed enterprises were divided into those that implemented standardized quality management systems (10 organizations) and the ones that do not use such solutions (28 organizations). Next, the analyses were made and the results obtained by enterprises associated in particular groups were compared.Findings: The obtained results confirm that more effective management of liabilities towards suppliers can be observed in enterprises applying appropriate system procedures. This group includes long-term liabilities and the turnover ratio of short-term liabilities in days achieves lower results than results for enterprises that did not introduce standardized quality management systems.Research Limitation/implication: Due to a small research sample, the obtained results can only be considered as an introduction to further research and deliberations.Originality/Value of paper: The considerations discussed in this article concern a relatively rarely discussed subject matter in the literature.
Dominik Zimon; Grzegorz Zimon. The Impact of Implementation of Standardized Quality Management Systems on Management of Liabilities in Group Purchasing Organizations. Quality Innovation Prosperity 2019, 23, 60 -73.
AMA StyleDominik Zimon, Grzegorz Zimon. The Impact of Implementation of Standardized Quality Management Systems on Management of Liabilities in Group Purchasing Organizations. Quality Innovation Prosperity. 2019; 23 (1):60-73.
Chicago/Turabian StyleDominik Zimon; Grzegorz Zimon. 2019. "The Impact of Implementation of Standardized Quality Management Systems on Management of Liabilities in Group Purchasing Organizations." Quality Innovation Prosperity 23, no. 1: 60-73.
Various pieces of information and knowledge turn into “know-how” simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these with the possibilities of a producer. In this article we are exploring the possibilities of a better understanding of the requirements of customers and stakeholders in the process of the creation of products in educational services. In particular, we examined seven general requirements: practice orientation, ethical orientation, research orientation, quality resources, innovation orientation, skills orientation, and quality staff. We use the Kano model on a pilot sample of respondents at an institution of higher education. Our results showed that “practice orientation” and “quality resources” are the most stable requirements, while “quality staff” is the least stable. The most linear requirement (the same effect on satisfaction and dissatisfaction) is “innovation orientation”. “Research orientation” belongs to attractive requirements and we also found that in the case of “ethical orientation” there are weak relations between positive and negative responses in our survey. The “skills orientation” proved to be too general, and our research shows that it could be indifferent. It is therefore advisable to specify the investigated skills when investigating requirements on educational services. The main contribution based on the proposed research procedures is an effective linking of customers and producers already from the beginning of constructing a value chain. Investing in sophisticated management approaches when modelling products and processes can thus become a significant source of the competitive advantage of an educational institution. At the same time, it is a contribution to better placing of its graduates in the labor market.
Peter Madzík; Pavol Budaj; Dalibor Mikuláš; Dominik Zimon. Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study. Administrative Sciences 2019, 9, 11 .
AMA StylePeter Madzík, Pavol Budaj, Dalibor Mikuláš, Dominik Zimon. Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study. Administrative Sciences. 2019; 9 (1):11.
Chicago/Turabian StylePeter Madzík; Pavol Budaj; Dalibor Mikuláš; Dominik Zimon. 2019. "Application of the Kano Model for a Better Understanding of Customer Requirements in Higher Education—A Pilot Study." Administrative Sciences 9, no. 1: 11.
The principal objective of the research was to determine the influence exerted by the implementation of standard quality management systems on the improvement of selected logistics processes in small and medium-sized enterprises, which operate in the textile industry. Empirical research was carried out by the authors in the year 2017 on a group of small and medium-sized enterprises that operate in the textile industry in Poland and Slovakia. The research involved 33 organizations (20 Polish, and 13 Slovak ones). The research process and the analysis of the acquired results made it possible to address the research questions posed and to state, among others, that standardized quality management systems exert a relatively large influence on perfecting selected subsystems and logistic processes in the researched organizations.
Dominik Zimon; Teresa Gajewska; Marcela Malindzakova. Implementing the Requirements of ISO 9001 and Improvement Logistics Processes in SMES Which Operate in the Textile Industry. Autex Research Journal 2018, 18, 392 -397.
AMA StyleDominik Zimon, Teresa Gajewska, Marcela Malindzakova. Implementing the Requirements of ISO 9001 and Improvement Logistics Processes in SMES Which Operate in the Textile Industry. Autex Research Journal. 2018; 18 (4):392-397.
Chicago/Turabian StyleDominik Zimon; Teresa Gajewska; Marcela Malindzakova. 2018. "Implementing the Requirements of ISO 9001 and Improvement Logistics Processes in SMES Which Operate in the Textile Industry." Autex Research Journal 18, no. 4: 392-397.