BackgroundIn recent years, issues regarding the quality of healthcare have increased considerably in many low- and middle-income countries, including Taiwan. Evidence has shown that all processes and activities necessary for delivering healthcare service need to be controlled using a quality management system. Hospital managers should consider a variety of management strategies, and design a management method that ensures their staff provide better healthcare services to their patients. This study aims to explore the relationships between hospital quality culture, reward system, and employee perception of service quality.MethodsThis study employed a cross-sectional design and a questionnaire survey to collect research data. The research samples included employees in three medical centers in Taiwan. Three hundred copies of the questionnaire were distributed and 215 copies were returned.ResultsA hospital’s quality culture has a positive impact on its reward system. Quality culture has a positive impact on the employees’ perception of service quality, as does a reward system. The reward system is a mediator of the hospital’s quality culture and perception of service quality.ConclusionHospital managers could establish strong quality cultures and stimulate employees to provide better service to patients through a reward system.Trial registration:The clinical trial code is CS13119.

Background: Interdisciplinary teamwork is widely recognized as a critical component of high-quality healthcare delivery. Healthcare services are delivered through interactions between healthcare professionals and patients; employees’ attitudes and behaviors may play a pivotal role in determining healthcare quality. Purpose: This study aimed to examine the effects of teamwork climate on employees’ job satisfaction and perceived healthcare quality. Methods: A cross-sectional survey design was employed to assess hospital employees’ perceptions of teamwork climate, job satisfaction, and healthcare quality. We adopted a structured questionnaire to collect data. A total of 528 questionnaires were distributed, and 462 valid responses were obtained, yielding a valid response rate of 87.5%. Data were analyzed using SPSS version 22.0. Descriptive statistics and one-way analysis of variance (ANOVA) were conducted to examine differences across demographic characteristics. Correlation analyses were performed to evaluate the relationships among teamwork climate, job satisfaction, and healthcare quality. Results: The findings indicated that teamwork climate was positively associated with perceived healthcare quality (r = 0.4333, p < 0.001) and job satisfaction (r = 0.695, p < 0.001). Conclusions: A positive teamwork climate is associated with higher levels of job satisfaction and improved perceptions of healthcare quality. These results suggest that hospital administrators should prioritize interventions that foster a supportive teamwork environment, as such efforts may enhance employees’ work attitudes and contribute to better healthcare quality.