Recent technological advances introduced conversational agents into homes. Many researchers have investigated how people utilize and perceive them. However, only a small number of studies have focused on how older adults interact with these agents. This study presents a 14-day user study of 19 participants who experienced a conversational agent in a real-life environment. We grouped them into two groups by age and compared their experiences. From a log study and semi-structured interviews, we identified several differences between the two groups. Compared to younger adults, older adults used the agent more. They used it primarily for listening to music and reported satisfaction with it. Younger adults mainly used utility skills like weather report checks and setting of alarms, which streamlined their daily lives. Moreover, older adults tended to view the agent as a companion, while younger adults saw it as a tool. Based on these empirical findings, we suggest that conversational agents should be designed with consideration of the different usage patterns and perceptions across age groups.

Researchers have reported that companion robots have had positive effects on older adults with depression. However, there has been little quantitative analysis on the relationship between robot design and depression. To address this, we surveyed 191 older adults and investigated the impact of age, gender and depression level on design preferences for companion robots. We focused on toy-sized companion robots and evaluated three design elements: type, weight and material. The findings show that baby-type robots were the most preferred by older adults. They favoured the lightest weights and microfibre materials, regardless of the independent variables. Moreover, robot weight preferences varied significantly with the level of depression. Highly depressed older adults disliked heavy robots. These preliminary findings suggest that companion robots need to be designed with careful consideration of their physical characteristics and potential psychological effects.

Recent studies have addressed the various benefits of companion robots and expanded the research scope to their design. However, the viewpoints of older adults have not been deeply investigated. Therefore, this study aimed to examine the distinctive viewpoints of older adults by comparing them with those of younger adults. Thirty-one older and thirty-one younger adults participated in an eye-tracking experiment to investigate their impressions of a bear-like robot mockup. They also completed interviews and surveys to help us understand their viewpoints on the robot design. The gaze behaviors and the impressions of the two groups were significantly different. Older adults focused significantly more on the robot’s face and paid little attention to the rest of the body. In contrast, the younger adults gazed at more body parts and viewed the robot in more detail than the older adults. Furthermore, the older adults rated physical attractiveness and social likeability of the robot significantly higher than the younger adults. The specific gaze behavior of the younger adults was linked to considerable negative feedback on the robot design. Based on these empirical findings, we recommend that impressions of older adults be considered when designing companion robots.