Inadequate Municipal Solid Waste (MSW) management constitutes a critical environmental challenge, as approximately 40% of waste reaches uncontrolled disposal sites where open-air incineration generates significant air, soil, and water pollution. The objective of this study was to evaluate the MSW Environmental Management System (EMS) in Chilpancingo de los Bravo, Guerrero, Mexico, through sustainability indicators and applicable Mexican environmental regulations to identify operational and structural deficiencies that guide a comprehensive improvement in its management. The methodology comprised an analysis of the EMS via the Municipal Development Plan, the identification of environmental indicators and applicable Mexican standards, and an evaluation of the EMS through waste characterization and sustainability metrics. A sample of 208 kg was defined in accordance with standards NMX-AA-015-1985 and NMX-AA-022-1985. The results indicate a generation rate of approximately 350 tons per day (1.2 kg/capita/day), with municipal collection coverage of 70% of the territory across 24 daily routes operated by 30 vehicles. Indicators revealed a recycling rate of 4.86%, collection coverage of 79.66%, a 0% treatment rate due to the absence of composting or material recovery facilities, and 95% of waste directed to the Final Disposal Site (FDS). These findings demonstrate substantial deficiencies in the current EMS, highlighting that the systematic application of indicators is an effective diagnostic tool for identifying gaps and guiding evidence-based improvements in MSW governance.