Social responsibility is a key element in meeting the needs of the context in which an organization operates. In the healthcare sector, attention to this concept has involved studying internal aspects, as well as the contribution to its implementation in the management of processes and practices of the organization's agents. In order to analyze the relationship between social responsibility and hospital culture, a mixed study was conducted in two phases. First, a focused ethnography was implemented, followed by a systematic review study. The results showed a poor conceptual development of the category, the importance of organizational ethics, the values in the regulation exerted by hospital culture on social responsibility, and the need for the dual nature of social responsibility in terms of its design as an instrument or strategy of the organization. It is concluded that achieving a better operationalization of social responsibility is necessary for its reproduction in the hospital culture, as such responsibility must be promoted as an individual practice based on a solid worldview, and from this achievement, consolidated as a set of identifiable actions. Thus, quality must be a crossing in the design and description of the dimensions and indicators of social responsibility and an organizational value.

The patient flow, referring to the movement of patients through a healthcare institution, is essential for resource optimization, performance enhancement, and satisfaction level elevation within hospitals. The diagnosis of this flow is pivotal as it allows the identification of primary management inefficiencies. This research introduces a methodology structured in five stages for diagnosing patient trajectory management, integrating strategic and operational perspectives. After its implementation in a General Surgery service of a second-level hospital, its applicability was validated. The key deficiencies detected were grouped into essential variables for patient flow management. This methodology offers a holistic approach for healthcare administrators to evaluate the patient's journey within the hospital setting comprehensively.

The study focused on the management control of sustainability related to transportation in historic centers, given its influence on the social development of these areas. The primary purpose was to establish a system of indicators to monitor transportation sustainability in such centers. Techniques such as literature review, surveys, direct observation, expert consultations, and brainstorming were employed to achieve this. Various thematic models were analyzed, supported by software tools such as Microsoft Office Excel 2010, Microsoft Office Visio 2010, and EndNote X7. As a result of this research, twenty indicators were identified, meticulously described, and categorized under three sustainability perspectives: social, economic, and environmental. These indicators, derived from strategic objectives, are essential to assess the effects of transportation in historic centers and to facilitate prompt interventions that mitigate negative impacts, thereby improving the quality of life and urban sustainability

Framework supporting health care improvement Generalização da gestão por processos como

Insertion of business process management in health care organizations. Methodological and practical conceptionBusiness Process Management is one of the practices most used in health sector in the last decades, for it is an appropriate tool to reach higher levels of patient’s satisfaction and a more effective and efficient care service. One of its most significant elements is the business process improvement; the introduction of its tools, once scarcely acknowledged, is gaining more recognition in health care organizations. This paper illustrates the design of a methodology for health care processes management and improvement based on a systemic, holistic and integral approach, along with the practical application of such tools in a clinical-surgical hospital, which represents the main results of a theoretical and conceptual analysis of business process management and continuous improvement

Logistics has a significant impact on gentrification processes, as it facilitates the transformation of urban areas by improving connectivity and access to essential services, can lead to the arrival of large commercial chains and the modernization of local services, which transforms the cultural identity of the community and exacerbates social tensions between new and old inhabitants. The objective is to analyze the scientific production related to the impacts of logistics on gentrification processes. A quantitative type of research was developed, based on a retrospective and descriptive study, with a bibliometric approach, in the SCOPUS database during the period from 1987 to 2024, without language restriction. The behavior of the research was heterogeneous, with a predominance of research articles with 39 in the area of social sciences. The most productive country was the United States with research that directly influences the transformation of urban areas and the dynamics of the housing market. Two lines of scientific research related to residential segregation and its effects on the health of Caucasian adults and gentrification and its effects on the housing market in urban areas were identified. Logistics significantly impacts urban gentrification processes by improving connectivity and access to essential services, attracting new, higher-income residents and transforming the community's cultural identity, which poses challenges in terms of equity and social sustainability