Purpose: There is an increased interest in e-tailing research in the literature, along with the development of new technologies and e-tailing platforms based on consumer and industry perspective. The purpose of this paper is to examine the periodic changes within the content of e-tailing literature.Design/methodology/approach: The data set of this study includes academic papers cited in the Web of Science, which was published between 2000 and 2017. In this context, a co-word analysis was conducted using SciMat software based on the keywords, including “online retailing,” “e-tailing,” “e-store,” “online store,” “e-tail” and “online retail,” found in the titles of published academic articles.Findings: In this study, three different periods of the e-tailing study field were examined, major and emerging themes for each period were determined with a comparative bibliometric analysis. In this regard, consumer acceptance, choice and satisfaction were found as the major themes in the conceptualization of e-tailing research.Originality/value: Understanding the transition from traditional marketing channels to online channels is an essential factor for retailers as well as consumers’ use and the acceptance of new technologies. This study contributes to the effective execution of the e-tailing systems.

Purpose: The purpose of this paper is to present a comprehensive model of the relationship between control and sales performance contingent upon the commitment and adaptive selling variables. Specifically, the study tests the mediator effects of adaptive selling and organizational commitment on the effect of managerial control systems on self-assessed performance of the salespeople working in the field of industrial marketing.Design/methodology/approach: In total, 472 firms active in the industrial marketing field for tangible industry products in Turkey were selected for the research. The proposed model that tested posits relationships among management control variables and adaptive selling, organizational commitment and sales performance measures. Management controls are related to sales performance through the mediating effect of adaptive selling and organizational commitment. Management control styles (output as formal and professional as informal) were the independent variables, while changes in organizational commitment and adaptive selling were tested both as mediators and sales performance as dependent variable, consistent with the reciprocal effects model under analysis.Findings: The findings demonstrated that “control” is positively associated with “sales performance” and “commitment” and “adaptive selling” mediate this relationship. Findings indicate that control impacts sales performance through a mediating mechanism that involves adaptive selling and commitment. Taken together, results showed that adaptive selling and commitment played a critical role in sales performance.Originality/value: This research is the first to empirically analyse the model regarding the relationship between sales performance, control, adaptive selling and commitment variables.

Purpose: The purpose of this paper is to determine which strategic objective factors have significant effects on competitive advantage of private label manufacturers in Turkey.Design/methodology/approach: A study was conducted of 90 Turkish private label manufacturers. A web‐based questionnaire was the chosen method.Findings: Three strategic objective factors were found to have an effect on competitive advantage: production efficiency, market embeddedness and product selling control.Research limitations/implications: A comparative analysis between retailers and manufacturers of private labels was regarded as necessary to learn about their perspectives regarding competition. The large sample size encouraged confident generalization of the findings. Another limitation was only analyzing data from a country that has a low private label market share.Practical implications: The findings of this paper offer valuable insights to retailers, national brand manufacturers and private label manufacturers, enabling them to learn the triggers for product manufacturing from the perspective of private label manufacturers.Originality/value: It is hoped that this paper will reveal some valuable perspectives from an emerging private label market.

Consumer cosmopolitanism is defined as world citizenship, open interaction with foreigners and the polar opposite of xenophobic attitudes. Although it is the opposite of consumer ethnocentrism, to date, cosmopolitanism has been primarily perceived as the virtue of not seeing foreigners as a threat, not being hateful towards foreigners, and embracing cultural diversity. Based on this conceptualization, our main objective is to develop and test an alternative pilot scale for consumer cosmopolitanism. Fifteen scale items were developed as a result of a literature review and consultation with academic experts. A survey was administered to 484 people in Turkey. Exploratory factor analysis showed that the scale items were grouped in three factors. To measure the validity of this consumer cosmopolitanism scale, Confirmatory Factor Analysis (CFA) indicated that second-orderfactor-model was a more rational measurement configuration to determine

Bilişim teknolojilerindeki hızlı gelişmeler, insanların işletmelere karşı fikirlerini sınırsızca ve hızlı bir şekilde yayabildiği internet ortamını insanların hizmetine çok geniş bir çerçevede sunmaktadır. İşletmelerin bakış açısından incelendiğinde ise, müşterilerin bu hızlı geri bildirimlerine verilecek tepkilerin de hızlı olması gerekliliğini ortaya koymaktadır. İşletme ile tüketici arasında oluşan bu hızlı etkileşim kanalı, anlam ifade eder hale geldiği noktada yeni bir çalışmayı tetiklemektedir. İşletmeler hakkında neler düşünüldüğü, internet üzerindeki yorumlardan hatta bazen sanal ortamdaki davranışlardan tespit edilmeye çalışılmaktadır. Verinin değerini artıran tüm bu olgular, işletmeler içinde sahip oldukları verileri nasıl işleyecekleri ve işledikten sonra bunları nasıl anlamlandırmaları gerektiği konularında yepyeni çalışma başlıkları açmaktadır. Müşterilerin işletmeler hakkındaki düşüncelerini eski yöntemlere göre daha hızlı toplayıp, daha hızlı işleyip daha hızlı kararlar verebilirlerse rakiplerine göre önemli avantajlar elde edebileceğini göstermektedir. Bu çalışmada, son yıllarda sıkça başvurulan duygu analizi yöntemi, farklı bir bakış açısıyla, şimdiye kadar yapılmış analiz boyutlarından daha farklı şekilde alt boyutlara ayrılarak yapılmaktadır. Çalışmada denetimli öğrenme yapabilen bir veri seti, turizm işletmelerine hizmet edebilecek alt boyutlar kapsamında, olumsuz yorumlar bir kenara ayrılarak sadece olumlu yorumlar içerisinde, müşterilerin onlara hangi marka kişiliğini atfettiğini söyleyebilmeyi hedeflemektedir.