Bibliometric analysis is an indispensable statistic tool to map the state of the art in a given area of scientific knowledge and identify essential information for various purposes, such as prospecting research opportunities and substantiating scientific researches. Therefore, the objective of this chapter is to present a method of bibliometric analysis for mapping the state of the art and identifying gaps and trends of research. The method encompasses instruments to identify and analyze the scientific performance of articles, authors, institutions, countries, and journals based on the number of citations, to reveal the trends of the field studied through the analysis of keywords, and to identify and cluster scientific gaps from most recent publications. This method enables to expand in a scientific way the boundaries of science by investigating and identifying relevant and avant-garde research topics. It is an essential element that provides researchers means to identify and support paths towards the development of scientific projects.

Purpose: The present paper addressed the application of the Six Sigma method for process management to reduce the variability and scrap of packages manufactured at a company located in the city of Rio de Janeiro. Methodology/Approach: Exploratory research was conducted to understand the context, analyse, and create familiarity with the problems identified in the company, making them more explicit. Findings: Through Define, Measure, Analyze, Improve, Control (DMAIC) the company was able to identify the main causes of customer complaints and the factors that led to these complaints. Using management tools, it was possible to solve the problems with packaging outside the specifications, which was the reason for complaints from customers. The benefits of this research were the identification and analysis of the quality management tools. Research Limitation/Implication: The present research had as a limitation the application of the method is only one company, so it is proposed as a future study of the application in different production processes of different organizations. Originality/Value of paper: It was evidenced that there is a positive relationship between the application of Quality management methods and company billing, as there was an increase of 1.7% in company billing. In past surveys, new possibilities for improvement to be addressed emerged, making the team aware of the need to continue the process of continuous improvement.