Sustainable Human Resource Management (HRM), has the potential to facilitate organisations development of principles, policies and practices for the challenges of the 21st century. However, to do this we argue a fundamental element in this process has yet to be fully addressed and incorporated into the theory and practice of sustainable HRM; this is employee voice. Additionally, the actual and potential role of trade unions in facilitating employee voice is yet to be conceptualised within sustainable HRM literature. We argue that the development of effective employee voice mechanisms is vital in the implementation and maintenance of sustainable HRM. In this conceptual paper, we outline the nature of the voice architecture, the impact of the employment relationship on voice mechanisms, how it can be effectively measured, and propose a framework for further exploring these concepts. These key factors we identify as critical in implementing and assessing the effectiveness of the relationship between employee voice and sustainable HRM, to potentially serve as a basis of future research into sustainable HRM.

The ramifications of the COVID-19 pandemic continue to emerge across all facets of the world of work, including the field of human resource management (HRM). Sustainable HRM, drawing on the triple bottom line elements of the economic, environmental and social pillars of sustainability, provides an ideal basis from which to understand the intersection of the COVID-19 pandemic and HRM. In this systematic literature review, we analyze peer reviewed articles published in the nexus of the pandemic and sustainable HRM, identifying the dimensions and extent of research in this topical area of study. Our CEDEL model—complicator–exposer–disruptor–enabler–legitimizer—conceptualizes our understanding of the role of COVID-19 in sustainable HRM. This paper provides a framework from which future studies can benefit when investigating the impacts of COVID-19, and a comprehensive identification of future research avenues.

This article explores the economic geography of call centres. It argues that the technology utilized results in geographic flexibility, highlighting the importance of place in relation to call centres. Drawing on economic geography concepts of space, place and the socio-spatial dialectic the article presents the findings from research conducted in three case studies. It was found that factors unique to each place, such as community, job market and history, impact on and shape the call centres' HRM policies and practices. This article concludes that place is an important aspect in understanding HRM in call centres and advocates for increased consideration to be given to the issue of place in research on work and employment more generally.

As the popularity of call centres has grown, so too has research on the call centre industry. The existing literature on call centres can be viewed as contributing to four areas; call centre organisations, call centre management, call centre employees, and call centre customers. Despite the large amount of research that has been conducted on the industry in recent times, there are some areas that are often overlooked, in particular, gender, history and development of the industry and, importantly, the impact of place. Call centres remove the need for face-to-face contact with customers. This, combined with the technology used, results in the call centre industry being geographically mobile, with call centres located across the world, serving customers from across the world. The geographically mobile nature of the industry highlights the importance of considering place in research on call centres, both generally and specifically. Important questions that emerge include the impact of place on location decisions, on the nature of work performed, and the impact of place on the way call centre employees are managed. Following a review of the literature, this paper focuses on considering if, and how, place impacts on the HR policies and practices on call centres. The paper concludes by examining the implications of the analysis for future research.