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Dr. Claire Haven-Tang
Cardiff Metropolitan University

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0 Food & Drink
0 Higher Education
0 Hospitality Management
0 Supply Chain
0 Tourism management

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Journal article
Published: 23 December 2020 in Journal of Open Innovation: Technology, Market, and Complexity
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The adoption of Smart Manufacturing Systems in manufacturing companies is often seen as a strategy towards achieving improvements in productivity. However, there is little evidence to indicate that UK manufacturing SMEs are prepared for the implementation of such systems. Through the employment of a triangulation research approach involving the detailed examination of 36 UK manufacturing SMEs from three manufacturing sectors, this study investigates the level of awareness and understanding within SMEs of Smart Manufacturing Systems. The development of a profiling tool is shown and is subsequently used to audit company awareness and understanding of the key technologies, collaborative networks and systems of SMS. Further information obtained from semi-structured interviews and observations of manufacturing operations provide further contextual information. The findings indicate that whilst the priority technologies and systems differ between manufacturing sectors, the key issues around the need for developing appropriate collaborative networks and knowledge management systems are common to all sectors.

ACS Style

Andrew Thomas; Wyn Morris; Claire Haven-Tang; Mark Francis; Paul Byard. Smart Systems and Collaborative Innovation Networks for Productivity Improvement in SMEs. Journal of Open Innovation: Technology, Market, and Complexity 2020, 7, 3 .

AMA Style

Andrew Thomas, Wyn Morris, Claire Haven-Tang, Mark Francis, Paul Byard. Smart Systems and Collaborative Innovation Networks for Productivity Improvement in SMEs. Journal of Open Innovation: Technology, Market, and Complexity. 2020; 7 (1):3.

Chicago/Turabian Style

Andrew Thomas; Wyn Morris; Claire Haven-Tang; Mark Francis; Paul Byard. 2020. "Smart Systems and Collaborative Innovation Networks for Productivity Improvement in SMEs." Journal of Open Innovation: Technology, Market, and Complexity 7, no. 1: 3.

Original research
Published: 30 May 2020 in Information Technology & Tourism
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Measuring the relationship between stress, mood and tourism in natural settings is problematic in terms of the ability to undertake detailed, systematic and accurate monitoring. This paper presents the results of a preliminary investigation into the use of an immersive simulated tourism environment to measure tourisms’ potential to alleviate physiological and psychological stress and enhance mood. The objectives of the study were to record and analyse participants’ heart-rate data before, during and after three experiences (workplace setting, TV-watching setting and simulated tourism setting) and to undertake completion of mood questionnaires before and after each of these three experiences, allowing comparative pre- and post-mood analysis. Qualitative data was also gathered from the participants about these three experiences, in particular the simulated tourism environment. The preliminary results demonstrate that PEL effectively creates a simulated tourism environment which can be used for measuring stress and mood as signifiers of hedonic wellbeing.

ACS Style

Joe Baldwin; Claire Haven-Tang; Steve Gill; Nigel Morgan; Annette Pritchard. Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing. Information Technology & Tourism 2020, 23, 45 -67.

AMA Style

Joe Baldwin, Claire Haven-Tang, Steve Gill, Nigel Morgan, Annette Pritchard. Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing. Information Technology & Tourism. 2020; 23 (1):45-67.

Chicago/Turabian Style

Joe Baldwin; Claire Haven-Tang; Steve Gill; Nigel Morgan; Annette Pritchard. 2020. "Using the Perceptual Experience Laboratory (PEL) to simulate tourism environments for hedonic wellbeing." Information Technology & Tourism 23, no. 1: 45-67.

Preprint
Published: 11 December 2018
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The UK food industry faces significant challenges to remain sustainable. With major challenges such as Brexit on the horizon, companies can no longer rely on a low labour cost workforce to maintain low production costs and achieve economic sustainability. Smart Systems (SS) is being seen as an approach towards achieving significant improvements in both economic and environmental sustainability. However, there is little evidence to indicate whether UK food companies are prepared for the implementation of such systems. The purpose of this research is to explore the applicability of Smart Systems in UK food manufacturing companies and, to identify the key priority areas and improvement levers for the implementation of such systems. A triangulated primary research approach is adopted and includes a questionnaire, follow up interviews and visits to thirty-two food manufacturing companies in the UK. The questionnaire and interviews are guided by the development of a unique measuring instrument created by the authors that is focusses upon SS technologies and systems. This paper makes an original contribution in that it is one of few academic studies to explore the implementation of SS in the industry and, provides a new perspective on the key drivers and inhibitors around its implementation. Findings suggest that the current turbulence in the industry could be bringing food companies closer to the adoption of such systems, hence it is a good time to define and develop the optimum SS implementation strategy.

ACS Style

Andrew Thomas; Claire Haven-Tang; Richard Barton; Rachel Mason-Jones; Mark Francis; Paul Byard. Smart Systems Implementation in UK Food Manufacturing Companies – A Sustainability Perspective. 2018, 1 .

AMA Style

Andrew Thomas, Claire Haven-Tang, Richard Barton, Rachel Mason-Jones, Mark Francis, Paul Byard. Smart Systems Implementation in UK Food Manufacturing Companies – A Sustainability Perspective. . 2018; ():1.

Chicago/Turabian Style

Andrew Thomas; Claire Haven-Tang; Richard Barton; Rachel Mason-Jones; Mark Francis; Paul Byard. 2018. "Smart Systems Implementation in UK Food Manufacturing Companies – A Sustainability Perspective." , no. : 1.

Journal article
Published: 10 December 2018 in Sustainability
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The UK food industry faces significant challenges to remain sustainable. With major challenges, such as Brexit, on the horizon, companies can no longer rely on a low labour cost workforce to maintain low production costs and achieve economic sustainability. Smart Systems (SS) is being seen as an approach towards achieving significant improvements in both economic and environmental sustainability. However, there is little evidence to indicate whether UK food companies are prepared for the implementation of such systems. The purpose of this research is to explore the applicability of Smart Systems in UK food manufacturing companies, and to identify the key priority areas and improvement levers for the implementation of such systems. A triangulated primary research approach is adopted that includes a questionnaire, follow-up interviews, and visits to 32 food manufacturing companies in the UK. The questionnaire and interviews are guided by a unique measuring instrument that the authors developed that focusses upon SS technologies and systems. This paper makes an original contribution in that it is one of the few academic studies to explore the implementation of SS in the industry, and provides a new perspective on the key drivers and inhibitors of its implementation. The findings suggest that the current turbulence in the industry could be bringing food companies closer to the adoption of such systems; hence, it is a good time to define and develop the optimum SS implementation strategy.

ACS Style

Andrew Thomas; Claire Haven-Tang; Richard Barton; Rachel Mason-Jones; Mark Francis; Paul Byard. Smart Systems Implementation in UK Food Manufacturing Companies: A Sustainability Perspective. Sustainability 2018, 10, 4693 .

AMA Style

Andrew Thomas, Claire Haven-Tang, Richard Barton, Rachel Mason-Jones, Mark Francis, Paul Byard. Smart Systems Implementation in UK Food Manufacturing Companies: A Sustainability Perspective. Sustainability. 2018; 10 (12):4693.

Chicago/Turabian Style

Andrew Thomas; Claire Haven-Tang; Richard Barton; Rachel Mason-Jones; Mark Francis; Paul Byard. 2018. "Smart Systems Implementation in UK Food Manufacturing Companies: A Sustainability Perspective." Sustainability 10, no. 12: 4693.

Journal article
Published: 05 March 2018 in International Journal of Event and Festival Management
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Purpose The purpose of this paper is to explore the priorities of event organisers (EOs) and venue managers (VM) in terms of evaluation criteria and avenues for advancing the development and implementation of banks of questions regarding customer satisfaction evaluation. Design/methodology/approach The results presented are based on a questionnaire distributed to a sample of EOs and VM which sought to identify their priorities with regard to customer satisfaction feedback. Findings The findings show that a significant proportion of respondents had never undertaken formal evaluation, citing time and resources as the key barriers. In addition, a wide range of satisfaction-related criteria were rated as important, with the most valued criteria often related to generalised areas, but failing to consider the motivations of individuals for event attendance, which also appears as a gap within evaluation literature. The research findings indicate that developing banks of evaluation questions is a complex task, due to the number of potential variables in terms of events and audiences. Originality/value In linking the priority areas identified by the respondents with evaluation literature and event attendee motivations, this paper proposes alternative ways of structuring and utilising banks of evaluation questions linked to attendee profiles and motivations. Its central premise is that evaluation of consumer satisfaction should be led by consumer motivations and expectations if it is to be viable, meaningful and aid future event development and enhancement. This raises many questions and avenues for future research, to progress the area of logistically feasible evaluation, which generates rich and meaningful data.

ACS Style

Dewi Jaimangal-Jones; Jonathan Fry; Claire Haven-Tang. Exploring industry priorities regarding customer satisfaction and implications for event evaluation. International Journal of Event and Festival Management 2018, 9, 51 -66.

AMA Style

Dewi Jaimangal-Jones, Jonathan Fry, Claire Haven-Tang. Exploring industry priorities regarding customer satisfaction and implications for event evaluation. International Journal of Event and Festival Management. 2018; 9 (1):51-66.

Chicago/Turabian Style

Dewi Jaimangal-Jones; Jonathan Fry; Claire Haven-Tang. 2018. "Exploring industry priorities regarding customer satisfaction and implications for event evaluation." International Journal of Event and Festival Management 9, no. 1: 51-66.

Journal article
Published: 03 January 2018 in Journal of Policy Research in Tourism, Leisure and Events
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Extant demand-perspective social tourism studies have generally focused on children, families and the disabled whilst older people remain an under-researched group in relation to the personal and social benefits of social tourism initiatives. This study discusses the lack of research on social tourism and older people and takes a demand-side perspective to examine one of the world’s most developed and large-scale social tourism schemes for older people, the Spanish Government’s IMSERSO programme. A qualitative approach explores the nature of older people’s engagement with the scheme and its impact on their wellbeing, through individual in-depth interviews with twenty-seven IMSERSO participants in Benidorm, Spain – a popular IMSERSO destination. The thematic analysis is structured around five themes: social connectivity, the impact of caring responsibilities, a new beginning, escape and practical support. The findings for these IMSERSO participants suggest that, as factors such as caring obligations and hardship experienced in early life are reduced in later life, they have the capacity for increased holiday-taking and social activity and consequently for participation in the IMSERSO scheme. The scheme is found to have a positive impact on their wellbeing by providing opportunities for meeting and interacting with new people, acting as a distraction from ill-health and thus reducing stress, depression and anxiety. However, the article raises questions over the ability of those without strong social networks, including no partner, and those with ongoing caring responsibilities (those who, it could be argued, are most in need of a holiday) to participate in the scheme.

ACS Style

Diane Sedgley; Claire Haven-Tang; Pilar Espeso-Molinero. Social tourism & older people: the IMSERSO initiative. Journal of Policy Research in Tourism, Leisure and Events 2018, 10, 1 -19.

AMA Style

Diane Sedgley, Claire Haven-Tang, Pilar Espeso-Molinero. Social tourism & older people: the IMSERSO initiative. Journal of Policy Research in Tourism, Leisure and Events. 2018; 10 (3):1-19.

Chicago/Turabian Style

Diane Sedgley; Claire Haven-Tang; Pilar Espeso-Molinero. 2018. "Social tourism & older people: the IMSERSO initiative." Journal of Policy Research in Tourism, Leisure and Events 10, no. 3: 1-19.

Journal article
Published: 01 January 2018 in Cogent Business & Management
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ACS Style

Andrew Thomas; Peter Dorrington; Claire Haven-Tang; Rachel Mason-Jones; Mark Francis; Ron Fisher. The application of group consensus theory to aid organisational learning and sustainable innovation in manufacturing SMEs. Cogent Business & Management 2018, 5, 1 .

AMA Style

Andrew Thomas, Peter Dorrington, Claire Haven-Tang, Rachel Mason-Jones, Mark Francis, Ron Fisher. The application of group consensus theory to aid organisational learning and sustainable innovation in manufacturing SMEs. Cogent Business & Management. 2018; 5 (1):1.

Chicago/Turabian Style

Andrew Thomas; Peter Dorrington; Claire Haven-Tang; Rachel Mason-Jones; Mark Francis; Ron Fisher. 2018. "The application of group consensus theory to aid organisational learning and sustainable innovation in manufacturing SMEs." Cogent Business & Management 5, no. 1: 1.

Case report
Published: 12 June 2017 in International Journal of Productivity and Performance Management
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Purpose The purpose of this paper is to propose the development and adoption of a Lean Six Sigma Framework (LSSF) that attempts to create a more balanced and integrated approach between Lean and Six Sigma and one that is capable of achieving improved efficacy of curriculum and programme development in a higher education environment. The implementation of the LSSF is new to the higher education sector. Design/methodology/approach Using the standard DMAIC cycle as the key driver in the implementation process, most in-depth Lean Six Sigma (LSS) case studies have focussed on manufacturing and engineering-based problems and solutions. This case study offers a detailed analysis of the design and implementation of an integrated LSSF within higher education and focusses primarily on the curriculum design and delivery of a new undergraduate engineering programme in a subject university. As such, this offers a unique perspective of LSS implementation in Higher Education Institutions (HEIs) which drives systems improvements in to the heart of the teaching and learning process. Findings The design, development and subsequent application of the LSSF enabled the curriculum development team to comprehensively apply LSS in to a subject institution. The Shainin Key Variables Search Technique (KVST) more specifically enabled the team to prioritise the key variables by way of order of importance and, this allowed the team to apply the most appropriate tools and techniques at the key points within the LSSF in order to obtain maximum performance. Research limitations/implications Whilst this work provides key information on how LSS initiatives are implemented across different institution types, the work has only focussed at a very small sample of HEIs and the case study only being applied to one institution. The work will need to be extended much more widely to incorporate a larger set of HEIs (both research and teaching focussed) in order to provide a more complete map of LSS development in HEIs. Practical implications The aim of the paper is to provide LSS project leaders in HEIs with a coherent and balanced LSSF in an attempt to assist them in implementing comprehensive LSS programmes thus maximising the improvements in efficiency and operational performance of departments within HEIs. Originality/value This paper is the first of its kind to study the application of Shainin’s KVST in the implementation of LSS programmes in HEIs. The key features highlighted in this work raise important issues regarding the need and importance of developing a balanced LSSF for HEI project implementation.

ACS Style

Andrew Thomas; Jiju Antony; Claire Haven-Tang; Mark Francis; Ron Fisher. Implementing Lean Six Sigma into curriculum design and delivery – a case study in higher education. International Journal of Productivity and Performance Management 2017, 66, 577 -597.

AMA Style

Andrew Thomas, Jiju Antony, Claire Haven-Tang, Mark Francis, Ron Fisher. Implementing Lean Six Sigma into curriculum design and delivery – a case study in higher education. International Journal of Productivity and Performance Management. 2017; 66 (5):577-597.

Chicago/Turabian Style

Andrew Thomas; Jiju Antony; Claire Haven-Tang; Mark Francis; Ron Fisher. 2017. "Implementing Lean Six Sigma into curriculum design and delivery – a case study in higher education." International Journal of Productivity and Performance Management 66, no. 5: 577-597.

Research article
Published: 05 April 2016 in Journal of Vacation Marketing
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Information and communication technologies (ICTs) have had a significant impact on both the travel and tourism experience and industry. In particular, destination marketing organizations (DMOs) have found ICT a powerful ally to harmonize and coordinate the activities of local stakeholders as well as to reach travellers. The aim of this research is to analyse destination brand communication strategies, especially those applied to online communication (official websites, social media and mobile applications). Data were collected from Spanish destinations – regions, provinces and cities – via an online survey addressed to destination brand and communication managers. Results show that destination brand communication is not fully standardized or professionalized yet; online tools (websites, social media and mobile applications) are used tactically and not strategically and the usefulness of social media and official websites is clearly more appreciated by DMO managers than the usefulness of mobile applications.

ACS Style

José Fernández-Cavia; Elena Marchiori; Claire Haven-Tang; Lorenzo Cantoni. Online communication in Spanish destination marketing organizations. Journal of Vacation Marketing 2016, 23, 264 -273.

AMA Style

José Fernández-Cavia, Elena Marchiori, Claire Haven-Tang, Lorenzo Cantoni. Online communication in Spanish destination marketing organizations. Journal of Vacation Marketing. 2016; 23 (3):264-273.

Chicago/Turabian Style

José Fernández-Cavia; Elena Marchiori; Claire Haven-Tang; Lorenzo Cantoni. 2016. "Online communication in Spanish destination marketing organizations." Journal of Vacation Marketing 23, no. 3: 264-273.

Journal article
Published: 01 March 2014 in Journal of Destination Marketing & Management
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ACS Style

Claire Haven-Tang; Diane Sedgley. Partnership working in enhancing the destination brand of rural areas: A case study of Made in Monmouthshire, Wales, UK. Journal of Destination Marketing & Management 2014, 3, 59 -67.

AMA Style

Claire Haven-Tang, Diane Sedgley. Partnership working in enhancing the destination brand of rural areas: A case study of Made in Monmouthshire, Wales, UK. Journal of Destination Marketing & Management. 2014; 3 (1):59-67.

Chicago/Turabian Style

Claire Haven-Tang; Diane Sedgley. 2014. "Partnership working in enhancing the destination brand of rural areas: A case study of Made in Monmouthshire, Wales, UK." Journal of Destination Marketing & Management 3, no. 1: 59-67.

Journal article
Published: 01 October 2012 in Tourism Management Perspectives
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ACS Style

Claire Haven-Tang; Eleri Jones. Local leadership for rural tourism development: A case study of Adventa, Monmouthshire, UK. Tourism Management Perspectives 2012, 4, 28 -35.

AMA Style

Claire Haven-Tang, Eleri Jones. Local leadership for rural tourism development: A case study of Adventa, Monmouthshire, UK. Tourism Management Perspectives. 2012; 4 ():28-35.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones. 2012. "Local leadership for rural tourism development: A case study of Adventa, Monmouthshire, UK." Tourism Management Perspectives 4, no. : 28-35.

Book chapter
Published: 16 November 2009 in Event management and sustainability
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This chapter examines critical success factors for events-led sustainable destination management strategies, based on one rural and three urban UK...

ACS Style

Claire Haven-Tang; Elizabeth H Jones. Critical success factors in sustainable events. Event management and sustainability 2009, 99 -108.

AMA Style

Claire Haven-Tang, Elizabeth H Jones. Critical success factors in sustainable events. Event management and sustainability. 2009; ():99-108.

Chicago/Turabian Style

Claire Haven-Tang; Elizabeth H Jones. 2009. "Critical success factors in sustainable events." Event management and sustainability , no. : 99-108.

Book chapter
Published: 16 November 2009 in Tourism SMEs, service quality and destination competitiveness
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This chapter first explores the problems faced by the tourism and hospitality industry in Wales in the light of a number of studies on employment...

ACS Style

Claire Haven-Tang; D. Botterill. The future of the tourism and hospitality workforce begins at home. Tourism SMEs, service quality and destination competitiveness 2009, 155 -170.

AMA Style

Claire Haven-Tang, D. Botterill. The future of the tourism and hospitality workforce begins at home. Tourism SMEs, service quality and destination competitiveness. 2009; ():155-170.

Chicago/Turabian Style

Claire Haven-Tang; D. Botterill. 2009. "The future of the tourism and hospitality workforce begins at home." Tourism SMEs, service quality and destination competitiveness , no. : 155-170.

Journal article
Published: 01 September 2008 in International Journal of Tourism Research
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ACS Style

Ahmed Naama; Claire Haven-Tang; Eleri Jones. Human resource development issues for the hotel sector in Libya: a government perspective. International Journal of Tourism Research 2008, 10, 481 -492.

AMA Style

Ahmed Naama, Claire Haven-Tang, Eleri Jones. Human resource development issues for the hotel sector in Libya: a government perspective. International Journal of Tourism Research. 2008; 10 (5):481-492.

Chicago/Turabian Style

Ahmed Naama; Claire Haven-Tang; Eleri Jones. 2008. "Human resource development issues for the hotel sector in Libya: a government perspective." International Journal of Tourism Research 10, no. 5: 481-492.

Journal article
Published: 01 July 2008 in International Journal of Tourism Research
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This paper assesses labour market and skills needs of tourism and related sectors in Wales to inform policy responses by government and Sector Skills Councils. Micro‐businesses, many lifestyle businesses not appreciating the links between skills, training and competitiveness, and typically not undertaking training, dominate Welsh tourism. Sectoral fragmentation challenges the development of a coherent employer perspective. Official statistics provide incomplete, inaccurate information. Employer interviews identify skills gaps and persistent recruitment difficulties with responses including downsizing, deskilling and overseas recruitment. Public sector interventions may better target employer demand for skills and training to support a destination‐level service quality strategy than training supply. Copyright © 2008 John Wiley & Sons, Ltd.

ACS Style

Claire Haven-Tang; Eleri Jones. Labour market and skills needs of the tourism and related sectors in Wales. International Journal of Tourism Research 2008, 10, 353 -363.

AMA Style

Claire Haven-Tang, Eleri Jones. Labour market and skills needs of the tourism and related sectors in Wales. International Journal of Tourism Research. 2008; 10 (4):353-363.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones. 2008. "Labour market and skills needs of the tourism and related sectors in Wales." International Journal of Tourism Research 10, no. 4: 353-363.

Book chapter
Published: 31 December 2007 in Royal Tourism
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ACS Style

Claire Haven-Tang; Eleri Jones. 9. Who’s King of Monmouthshire’s Castles? Using Royal Heritage in Tourism Businesses to Develop a Sense of Place. Royal Tourism 2007, 181 -193.

AMA Style

Claire Haven-Tang, Eleri Jones. 9. Who’s King of Monmouthshire’s Castles? Using Royal Heritage in Tourism Businesses to Develop a Sense of Place. Royal Tourism. 2007; ():181-193.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones. 2007. "9. Who’s King of Monmouthshire’s Castles? Using Royal Heritage in Tourism Businesses to Develop a Sense of Place." Royal Tourism , no. : 181-193.

Journal article
Published: 26 October 2007 in Journal of Travel & Tourism Marketing
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Business tourism is a highly lucrative but competitive sector of the tourism industry which has led many destinations to implement strategies and invest in infrastructure and human resource developments. National and regional capital city status gives additional kudos to a destination. This paper presents critical success factors for business tourism destinations developed from four case studies of successful UK business tourism destinations through stakeholder interviews and explores how Cardiff should exploit its national capital city status to support its business tourism offer. The critical success factors for business tourism destinations include: leadership; networking; branding; skills; ambassadors; infrastructure; and bidding. These will inform an action plan to develop and shape Cardiff's business tourism offer and position Cardiff amongst the UK and Europe's major business tourism destinations.

ACS Style

Claire Haven-Tang; Eleri Jones; Chris Webb. Critical Success Factors for Business Tourism Destinations. Journal of Travel & Tourism Marketing 2007, 22, 109 -120.

AMA Style

Claire Haven-Tang, Eleri Jones, Chris Webb. Critical Success Factors for Business Tourism Destinations. Journal of Travel & Tourism Marketing. 2007; 22 (3-4):109-120.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones; Chris Webb. 2007. "Critical Success Factors for Business Tourism Destinations." Journal of Travel & Tourism Marketing 22, no. 3-4: 109-120.

Journal article
Published: 07 August 2006 in Journal of Human Resources in Hospitality & Tourism
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This paper reports results of a project commissioned by the Tourism Training Forum for Wales to assess the labour market, learning provision and skills needs of the tourism and related sectors in Wales, in light of the establishment of People 1st, one of 22 employer-led Sector Skills Councils under the umbrella of the Sector Skills Development Agency, which represents a new approach to skills development in the United Kingdom. Standard industrial classification codes do not map well onto the sector footprint and are insufficiently fine grained which makes it impossible to construct a complete picture from official statistics. Employers report skills gaps amongst a range of staff and a lack of “soft” skills amongst job applicants. Learning provision across Wales was deemed to be sufficient, but it does not necessarily reflect the needs of industry. The paper concludes that despite a consensus on the need to upgrade skills, improve professionalism and to nurture a training culture, there is an absence of an integrated approach to delivering learning and training that is designed to ensure the quality standards which will ensure destination competitiveness.

ACS Style

Claire Haven-Tang; Eleri Jones. Learning Provision, the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales. Journal of Human Resources in Hospitality & Tourism 2006, 5, 13 -35.

AMA Style

Claire Haven-Tang, Eleri Jones. Learning Provision, the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales. Journal of Human Resources in Hospitality & Tourism. 2006; 5 (2):13-35.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones. 2006. "Learning Provision, the Labour Market and Skills Needs of the Tourism and Related Sectors in Wales." Journal of Human Resources in Hospitality & Tourism 5, no. 2: 13-35.

Journal article
Published: 30 December 2005 in Journal of Culinary Science & Technology
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The importance of using local food and drink to develop a “Sense of Place,” create a unique visitor experience and differentiate tourism destinations while providing economic benefits to the local community cannot be underestimated. This paper will present research commissioned by Adventa, Monmouthshire's LEADER + programme, which was designed to develop a Sense of Monmouthshire training module aimed at tourism businesses in Monmouthshire. While the training module specifically focuses on Monmouthshire there are generic lessons about the use of local food and drink. A “Sense of Place” can be used to exploit the unique attributes of a destination, but it needs to be selectively customised by individual businesses to exploit the distinctive social and cultural characteristics of a destination and provide a unique visitation experience. Through an integrated and holistic approach to tourism development the Sense of Monmouthshire training module should help to extend the tourism season, enhance quality, develop community pride and preserve Monmouthshire's identity.

ACS Style

Claire Haven-Tang; Eleri Jones. Using Local Food and Drink to Differentiate Tourism Destinations Through a Sense of Place. Journal of Culinary Science & Technology 2005, 4, 69 -86.

AMA Style

Claire Haven-Tang, Eleri Jones. Using Local Food and Drink to Differentiate Tourism Destinations Through a Sense of Place. Journal of Culinary Science & Technology. 2005; 4 (4):69-86.

Chicago/Turabian Style

Claire Haven-Tang; Eleri Jones. 2005. "Using Local Food and Drink to Differentiate Tourism Destinations Through a Sense of Place." Journal of Culinary Science & Technology 4, no. 4: 69-86.

Book chapter
Published: 01 January 2005 in Tourism SMEs, service quality and destination competitiveness
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The first section of this concluding chapter highlights different public-sector interventions for small and medium-sized tourism enterprises (tourism SMEs), including: funding; developing destination quality standards; marketing and market intelligence; and training and human resource development. The second section deals with tourism SME approaches, exploring the attitudes, knowledge and skills, and behaviour of tourism SME operators. The third section focuses on the issue of achieving destination coherence in light of the heterogeneity of tourism SME business motivations. The chapter concludes that the development of coherence in destinations dominated by SMEs is achievable provided that the stakeholders involved in destination development learn from successful case studies.

ACS Style

C. Haven-Tang; E. Jones. The heterodoxy of tourism SMEs. Tourism SMEs, service quality and destination competitiveness 2005, 337 -356.

AMA Style

C. Haven-Tang, E. Jones. The heterodoxy of tourism SMEs. Tourism SMEs, service quality and destination competitiveness. 2005; ():337-356.

Chicago/Turabian Style

C. Haven-Tang; E. Jones. 2005. "The heterodoxy of tourism SMEs." Tourism SMEs, service quality and destination competitiveness , no. : 337-356.