Purpose – The purpose of this paper is to discuss a holistic framework for guiding applied research within the field of new product development. This work is a precursor to developing a framework for undertaking lean product lifecycle management (PLM). Design/methodology/approach – The research approach taken in this work has been based around theory development from a review and synthesis of a range of primary industry cases, practical approaches and partial solutions available within the existing literature. Findings – The result is a six-step theoretical framework that can be used as a point of reference for academics discussing the development of systemic approaches to the subject, as well as those from industry searching for a framework for their new product development activity. At this point the framework as a whole has not been tested, although each of the various elements has been successfully applied in isolation. The implications of this paper are that the existing technical product development literature has a number of gaps and weaknesses. These include, but are not limited to: a propensity to be functionally myopic, tending to be mostly dominated by marketing or quality/engineering perspective; a lack of focus on the human aspects of product development and a lack of focus on real world environments that often involve a high volume of medium to low innovation products being developed simultaneously. Research limitations/implications – Owing to space limitations, we have not covered in detail the wider process of lean PLM which will be covered in future work Originality/value – The originality of this paper is not in its constituent framework elements but more in its synthesis of existing best practice from industry, consultancy and academia into a coherent framework for the achievement of effective lean PLM.

Lean Six Sigma (LSS) has established itself as one of the key business process improvement strategies available to companies today. With roots based in the single strategies of Lean and Six Sigma, LSS offers a dual strategy towards systematically reducing waste and increasing value whilst resolving Critical to Quality (CTQ) issues that affect consistency and repeatability in a product and process. However, the predominating LSS approach is to employ the DMAIC cycle as the key driver in the implementation process. The authors argue that this reduces the effectiveness of LSS since a systematic lean thinking does not take place through this approach. This paper proposes a new Strategic Lean Six Sigma Framework (SLSSF) that attempts to create a more balanced and integrated approach between the Lean and Six Sigma elements and one that is capable of achieving greater efficiency of production whilst also ensuring variation reduction and CTQ issues are eradicated from the production process. The case study involves the application of the SLSSF in an aerospace manufacturing company. The work highlights the key stages of the framework before closing with an analysis of its effectiveness and the difficulties encountered in its application. When the LSS model was implemented, it achieved significant improvements in business performance. The key improvements were seen as; Build time reduction of 20.5%, improved on-time-in-full delivery to customer by 26.5%, reduced value added time by 5% and reduced Non-value added time by 44.5%. Also, estimated financial savings of over £2 Million are proposed.

Purpose – The purpose of this paper is to identify the tools, methods and models that UK manufacturing companies adopt and apply in order to achieve resiliency and economic sustainability. The results of this work can assist in developing the foundations for defining a new joint resiliency/sustainability paradigm to assist industry. Design/methodology/approach – Through a detailed, triangulated secondary data analysis and industry survey, the authors initially identify and then analyse the key resiliency and sustainability characteristics surrounding manufacturing operations. This paper initially reviews key literatures around resiliency and sustainability models and frameworks and subsequently draws out their key features and weaknesses. The work then details the research survey undertaken in to manufacturing companies aimed at identifying the resiliency/sustainability approaches that are adopted in companies. A sample of 72 manufacturing companies are used in the survey and from which the results are ba...

Purpose: This research investigates employee and guest satisfaction, guests’ perceptions of value and their intention to return. Considered are hotel workers’ job satisfaction, how job satisfaction impacts guests’ satisfaction with the service experience and with the physical attributes of the hotel and how these variables affect perceived value and intention to return.Design/methodology/approach: Structural equation modeling is used to analyze data from a large global hotel chain.Findings: Guest satisfaction with service and the physical attributes of the hotel differentially impact guest outcomes of intention to return and perceptions of value. Key findings are guest satisfaction with the physical attributes of a hotel is significantly more strongly linked to guests’ intention to return than is satisfaction with service received. Staff job satisfaction is significantly linked to guests being more satisfied with the service experience and their return intentions. Of all the factors directly contributing to guests’ return intentions, guest satisfaction with the physical attributes of the hotel was largest in impact. In contrast guest satisfaction with service is linked to guests’ perceptions of value, whereas satisfaction with the physical aspects is not significant. Guests’ perceptions of value do not impact intention to return.Research limitations/implications: The research was conducted within one global hotel chain, which due to its cross-sectional nature may possibly be a limitation. However, its single organizational nature does not diminish the importance of the findings.Practical implications: Hotel managers need to consider the importance of the physical attributes of properties in what has been largely a services-dominated debate. What guests value may not lead to repeat business.Originality/value: Providing excellent customer service may not be the main motivation for return business. Also, holistic measures of guest satisfaction may not accurately measure what guests value. Perceived value is not a significant predictor of intention to return.

Purpose: The purpose of this paper is to propose the development and adoption of a Lean Six Sigma Framework (LSSF) that attempts to create a more balanced and integrated approach between Lean and Six Sigma and one that is capable of achieving improved efficacy of curriculum and programme development in a higher education environment. The implementation of the LSSF is new to the higher education sector. Design/methodology/approach: Using the standard DMAIC cycle as the key driver in the implementation process, most in-depth Lean Six Sigma (LSS) case studies have focussed on manufacturing and engineering-based problems and solutions. This case study offers a detailed analysis of the design and implementation of an integrated LSSF within higher education and focusses primarily on the curriculum design and delivery of a new undergraduate engineering programme in a subject university. As such, this offers a unique perspective of LSS implementation in Higher Education Institutions (HEIs) which drives systems improvements in to the heart of the teaching and learning process. Findings: The design, development and subsequent application of the LSSF enabled the curriculum development team to comprehensively apply LSS in to a subject institution. The Shainin Key Variables Search Technique (KVST) more specifically enabled the team to prioritise the key variables by way of order of importance and, this allowed the team to apply the most appropriate tools and techniques at the key points within the LSSF in order to obtain maximum performance. Research limitations/implications: Whilst this work provides key information on how LSS initiatives are implemented across different institution types, the work has only focussed at a very small sample of HEIs and the case study only being applied to one institution. The work will need to be extended much more widely to incorporate a larger set of HEIs (both research and teaching focussed) in order to provide a more complete map of LSS development in HEIs. Practical implications: The aim of the paper is to provide LSS project leaders in HEIs with a coherent and balanced LSSF in an attempt to assist them in implementing comprehensive LSS programmes thus maximising the improvements in efficiency and operational performance of departments within HEIs. Originality/value: This paper is the first of its kind to study the application of Shainin’s KVST in the implementation of LSS programmes in HEIs. The key features highlighted in this work raise important issues regarding the need and importance of developing a balanced LSSF for HEI project implementation.