Socially assistive robots are receiving a growing interest in the health and social care sectors. They are considered a promising technology to add value to the work of caregivers, and relieve them of simple and repetitive tasks. However, these robots currently face significant difficulties when deployed in everyday scenarios due to a number of factors. Most of these factors are related to insufficient consideration of the user perspective and incorrect evaluation procedures. This paper aims to address these issues. Its objective is to analyze the long-term accessibility, usability, social acceptance and user experience for two different socially assistive robots performing the same tasks in a retirement home. The evaluation procedure is based on a framework specifically designed to consider these criteria. Collected results show that both robots received an overall positive feedback. Although the number of users participating in the evaluation was not very high, due to the chosen recruitment criteria and the period of activity of this research project, during the COVID19 pandemic, these results allow to extract relevant insights towards a meaningful use of social robots in shared social care contexts.

The use of new assistive technologies in general, and Socially Assistive Robots (SARs) in particular, is becoming increasingly common for supporting people’s health and well-being. However, it still faces many issues regarding long-term adherence, acceptability and utility. Most of these issues are due to design processes that insufficiently take into account the needs, preferences and values of intended users. Other issues are related to the currently very limited amount of long-term evaluations, performed in real-world settings, for SARs. This study presents the results of two regional projects that consider as a starting hypothesis that the assessment in controlled environments and/or with short exposures may not be enough in the design of an SAR deployed in a retirement home and the necessity of designing for and with users. Thus, the proposed methodology has focused on use-cases definitions that follow a human-centred and participatory design approach. The main goals have been facilitating system acceptance and attachment by involving stakeholders in the robots design and evaluation, overcoming usage barriers and considering user’s needs integration. The implementation of the first use-case deployed and the two-phase pilot test performed in a retirement home are presented. In particular, a detailed description of the interface redesign process based on improving a basic prototype with users’ feedback and recommendations is presented, together with the main results of a formal evaluation that has highlighted the impact of changes and improvements addressed in the first redesign loop of the system.

Mobility is a fundamental requirement for a healthy, active lifestyle. Gait analysis is widely acknowledged as a clinically useful tool for identifying problems with mobility, as identifying abnormalities within the gait profile is essential to correct them via training, drugs, or surgical intervention. However, continuous gait analysis is difficult to achieve due to technical limitations, namely the need for specific hardware and constraints on time and test environment to acquire reliable data. Wearables may provide a solution if users carry them most of the time they are walking. We propose to add sensors to walking canes to assess user’s mobility. Canes are frequently used by people who cannot completely support their own weight due to pain or balance issues. Furthermore, in absence of neurological disorders, the load on the cane is correlated with the user condition. Sensorized canes already exist, but often rely on expensive sensors and major device modifications are required. Thus, the number of potential users is severely limited. In this work, we propose an affordable module for load monitoring so that it can be widely used as a screening tool. The main advantages of our module are: (i) it can be deployed in any standard cane with minimal changes that do not affect ergonomics; (ii) it can be used every day, anywhere for long-term monitoring. We have validated our prototype with 10 different elderly volunteers that required a cane to walk, either for balance or partial weight bearing. Volunteers were asked to complete a 10 m test and, then, to move freely for an extra minute. The load peaks on the cane, corresponding to maximum support instants during the gait cycle, were measured while they moved. For validation, we calculated their gait speed using a chronometer during the 10 m test, as it is reportedly related to their condition. The correlation between speed (condition) and load results proves that our module provides meaningful information for screening. In conclusion, our module monitors support in a continuous, unsupervised, nonintrusive way during users’ daily routines, plus only mechanical adjustment (cane height) is needed to change from one user to another.

The use of new assistive technologies in general, and Socially Assistive Robots (SAR) in particular is becoming increasingly common for supporting people’s health and well-being. However, it still faces many issues regarding long-term adherence, acceptability and utility. Most of these issues are due to design processes that insufficiently take into account the needs, preferences and values of intended users. Other issues are related to the currently very limited amount of long-term evaluations, performed in real world settings, for SAR. This study presents the results of two regional projects that consider as a starting hypothesis that the assessment in controlled environments and/or with short exposures may not be enough in the design of a SAR deployed in a retirement home and the necessity of designing for and with users. Thus, the proposed methodology has focused in use cases definitions that follow a human-centred and participatory design approach. The main goals have been facilitating system acceptance and attachment by involving stakeholders in the robots design and evaluation, overcoming usage barriers and considering user’s needs integration. The implementation of the first use case deployed and the two-phase pilot test performed in the retirement home are presented. In particular, a detailed description of the interface re-design process based on improving a basic prototype with users’ feedback and recommendations is presented together with main results of a formal evaluation that has highlighted the impact of changes and improvements addressed in the first redesign loop of the system.

The idea of introducing a robot into an Ambient Assisted Living (AAL) environment to provide additional services beyond those provided by the environment itself has been explored in numerous projects. Moreover, new opportunities can arise from this symbiosis, which usually requires both systems to share the knowledge (and not just the data) they capture from the context. Thus, by using knowledge extracted from the raw data captured by the sensors deployed in the environment, the robot can know where the person is and whether he/she should perform some physical exercise, as well as whether he/she should move a chair away to allow the robot to successfully complete a task. This paper describes the design of an Ambient Assisted Living system where an IoT scheme and robot coexist as independent but connected elements, forming a cyber-physical system-of-systems architecture. The IoT environment includes cameras to monitor the person’s activity and physical position (lying down, sitting…), as well as non-invasive sensors to monitor the person’s heart or breathing rate while lying in bed or sitting in the living room. Although this manuscript focuses on how both systems handle and share the knowledge they possess about the context, a couple of example use cases are included. In the first case, the environment provides the robot with information about the positions of objects in the environment, which allows the robot to augment the metric map it uses to navigate, detecting situations that prevent it from moving to a target. If there is a person nearby, the robot will approach them to ask them to move a chair or open a door. In the second case, even more use is made of the robot’s ability to interact with the person. When the IoT system detects that the person has fallen to the ground, it passes this information to the robot so that it can go to the person, talk to them, and ask for external help if necessary.

In recent years, there has been growing interest in developing robots capable of explaining their behavior, thereby improving their acceptance by humans with whom they share their environment. Proposed software designs are typically based on the advances being made in conversational systems built on deep learning techniques. However, apart from the ability to formulate explanations, the robot also needs an internal episodic memory, where it stores information from the continuous stream of experiences. Most previous proposals are designed to deal with short streams of episodic data (several minutes long). With the aim of managing larger experiences, we propose in this work a high-level episodic memory, where relevant events are abstracted to natural language concepts. The proposed framework is intimately linked to a software architecture in which the explanations, whether externalized or not, are shaped internally in a collaborative process involving the task-oriented software agents that make up the architecture. The core of this process is a runtime knowledge model, employed as working memory whose evolution allows for capturing the causal events stored in the episodic memory. We present several use cases that illustrate how the suggested framework allows an autonomous robot to generate correct and relevant explanations of its actions and behavior.