Retailers and consumers are increasingly “omnichannel”. This means that retailers offer multiple integrated offline and online channels to their customers, while consumers use multiple offline and online channels throughout their shopping journeys. In these shopping journeys, consumers can travel for researching, testing, receiving and returning activities related to a purchase, next to the purchasing itself. It is unclear how such omnichannel consumer behaviour materialises in practice. This information is important for practitioners from retail as well as for society, not in the least because of the environmental impact that shopping trips generate. Existing environmental assessments of retail-related transport and logistics do not account for consumers’ omnichannel shopping and travel behaviour. To fill this gap in research, we set up a case-study collaboration with an omnichannel footwear retailer in Belgium. We collected data on logistics and consumer flows and analysed this data to determine the CO₂ footprint. Our research results in six profiles, of which “the online shopper” that shops online and receives its purchase at home or at a collection point generates the lowest impact. However, when online shoppers travel to stores prior to their e-purchase and become “showroomers”, the external CO₂ costs double compared to “traditional shoppers” that carry out all shopping activities in-store and are more than eight times higher compared to “online shoppers”. Although the case-study context should be taken into account (e.g., in terms of product type, retailer type and geography), a sensitivity analysis demonstrates the robustness of our results.

The urban built environment concentrates due to the growing urbanization trend, triggering construction and renovation works in urban areas. Although construction works often revitalize cities upon completion, the associated logistics activities engender a significant financial and environmental footprint if not handled appropriately. Cities have the largest potential to reduce negative impacts through requirements on construction logistics. However, today, there is a lack of knowledge within cities on how to set such demands and how to involve and manage the numerous and varying stakeholders in these processes. This paper presents a participatory decision-making framework for the governance of urban construction logistics on economic, environmental and societal levels, building further on the Multi-Actor Multi-Criteria Analysis (MAMCA). The framework was then implemented on a use case in the dense urban Brussels-Capital Region (Belgium), gathering a wide variety of stakeholders in the context of a sustainable Construction Logistics Scenario (CLS) evaluation. Special attention was paid on the identification of implementation barriers and the role of governments to facilitate the introduction and city-wide roll-out of novel CLS. Findings show how different processes are site-, actor- and condition-specific, thereby delivering a common built object which is often based on different motivations and concerns. The study proposes a flexible, replicable and upscalable framework both from an inter- and intracity perspective, which can serve to support (1) the management of processes and CLS, (2) the management of people and the community, and (3) the project and city, in the context of multi-level governance.

Urban areas pay increasing attention to new construction and infrastructure works, mainly due to the rapid global rise in urbanisation. In the long run, these works have a positive correlation with the economic and social attractiveness of cities. Construction strongly relies on logistics activities, which cannot be neglected in the environmental equation. An important aspect in tackling the negative effects of construction logistics (CL) lies in understanding the source and mitigation potential of the impacts incurred. However, currently, limited robust impact assessments are available for this sector. Given the lack of these rigorous assessments, it is difficult to evaluate the environmental criteria concerned, especially when comparing innovative CL solutions. In this paper, we present a holistic sustainability assessment framework designed for CL activities based on life cycle approaches, which covers four main iterative steps: (1) goal and scope definition, (2) data identification and availability, (3) scenario and setup evaluation and (4) environmental impact assessment. To measure both the off-site and on-site CL impact, two distinct and complementary methodologies are used: External Cost Calculations and Life Cycle Assessment. The framework was implemented on a pilot case in the Brussels-Capital Region (Belgium). It provides a holistic view of CL impacts for policy evaluations and implementations on the project, portfolio or city level. The results show that off-site zero-emission construction vehicles are the way forward if cities want to achieve environmental goals by 2035. However, market readiness for high-capacity vehicles must be considered. Otherwise, the positive effects on air pollution, climate change and noise are offset by a saturation of the road transport network and its associated congestion and infrastructure damage costs.