Supply chain sustainability, which takes environmental, economic, and social factors into account, was recently recognized as a critical component of the supply chain (SC) management evaluation process and known as a multi-criteria decision-making problem (MCDM) that is heavily influenced by the decision-makers. While some criteria can be analyzed numerically, a large number of qualitative criteria require expert review in linguistic terms. This study proposes an integration of Data Envelopment Analysis (DEA), spherical fuzzy analytic hierarchy process (SF-AHP), and spherical fuzzy weighted aggregated sum product assessment (SF-WASPAS) to identify a sustainable supplier for the steel manufacturing industry in Vietnam. In this study, both quantitative and qualitative factors are considered through a comprehensive literature review and expert interviews. The first step employs DEA to validate high-efficiency suppliers based on a variety of quantifiable criteria. The second step evaluates these suppliers further on qualitative criteria, such as economic, environmental, and social factors. The SF-AHP was applied to obtain the criteria’s significance, whereas the SF-WASPAS was adopted to identify sustainable suppliers. The sensitivity analysis and comparative results demonstrate that the decision framework is feasible and robust. The findings of this study can assist steel industry executives in resolving the macrolevel supplier selection problem. Moreover, the proposed method can assist managers in selecting and evaluating suppliers more successfully in other industries.

Delivering high-quality service to passengers can be critical for an airport’s survival, competitiveness, profitability, and long-term growth in a highly competitive environment. The present study aims to examine the relationship between airport service attributes and passenger satisfaction. To this end, we conducted multi-method research consisting of symmetric (multiple regression analysis—MRA) and asymmetric (necessary condition analysis—NCA) approaches. The research data consists of 1463 valid online reviews (n = 1463) of the top 50 busiest airports in Europe retrieved from Skytrax. The MRA was employed to examine the net effect of the eight airport service attributes on passenger satisfaction, while the NCA was used to explore the necessary conditions and level of necessity to achieve passenger satisfaction. Using MRA, the findings reveal that airport staff is the most influential predictor of passenger satisfaction, whereas airport shopping and airport Wi-Fi connectivity do not have a significant effect on passenger satisfaction. Moreover, the NCA results found that six of the eight conditions are necessary to achieve passenger satisfaction at the airport. To complement and comprehend the findings, this study also sheds light on the antecedents underlying airport passenger satisfaction in the post-COVID-19 era using NCA.

The unprecedented coronavirus pandemic (COVID-19) is fluctuating worldwide. Since the COVID-19 epidemic has a negative impact on all countries and has become a significant threat, it is necessary to determine the most effective strategy for governments by considering a variety of criteria; however, few studies in the literature can assist governments in this topic. Selective governmental intervention during the COVID-19 outbreak is considered a Multi-Criteria Decision-Making (MCDM) problem under a vague and uncertain environment when governments and medical communities adjust their priorities in response to rising issues and the efficacy of interventions applied in various nations. In this study, a novel hybrid Spherical Fuzzy Analytic Hierarchy Process (SF-AHP) and Fuzzy Weighted Aggregated Sum Product Assessment (WASPAS-F) model is proposed to help stakeholders such as governors and policymakers to prioritize governmental interventions for dealing with the COVID-19 outbreak. The SF-AHP is implemented to measure the significance of the criteria, while the WASPAS-F approach is deployed to rank intervention alternatives. An empirical case study is conducted in Vietnam. From the SF-AHP findings, the criteria of “effectiveness in preventing the spread of COVID-19”, “ease of implementation”, and “high acceptability to citizens” were recognized as the most important criteria. As for the ranking of strategies, “vaccinations”, “enhanced control of the country’s health resources”, “common health testing”, “formation of an emergency response team”, and “quarantining patients and those suspected of infection” are the top five strategies. Aside from that, the robustness of the approach was tested by performing a comparative analysis. The results illustrate that the applied methods reach the general best strategy rankings. The applied methodology and its analysis will provide insight to authorities for fighting against the severe pandemic in the long run. It may aid in solving many complicated challenges in government strategy selection and assessment. It is also a flexible design model for considering the evaluation criteria. Finally, this research provides valuable guidance for policymakers in other nations.

This study aims to identify the key factors affecting individuals’ behavioral vaccination intention against COVID-19 in Vietnam through an online questionnaire survey. Differing from previous studies, a novel three-staged approach combining Spherical Fuzzy Analytic Hierarchy Process (SF-AHP), Partial Least Squares-Structural Equation Model (PLS-SEM), and Artificial Neural Network (ANN) is proposed. Five factors associated with individuals’ behavioral vaccination intention (INT) based on 15 experts’ opinions are considered in SF-AHP analysis, including Perceived Severity of COVID-19 (PSC), Perceived COVID-19 vaccines (PVC), Trust in government intervention strategies (TRS), Social Influence (SOI), and Social media (SOM). First, the results of SF-AHP indicated that all proposed factors correlate with INT. Second, the data of 474 valid respondents were collected and analyzed using PLS-SEM. The PLS-SEM results reported that INT was directly influenced by PVC and TRS. In contrast, SOI had no direct effect on INT. Further, PSC and SOM moderated the relationship between PVC, TRS and INT, respectively. The ANN was deployed to validate the previous stages and found that the best predictors of COVID-19 vaccination intention were PVC, TRS, and SOM. These results were consistent with the SF-AHP and PLS-SEM models. This research provides an innovative new approach employing quantitative and qualitative techniques to understand individuals’ vaccination intention during the global pandemic. Furthermore, the proposed method can be used and expanded to assess the perceived efficacy of COVID-19 measures in other nations currently battling the COVID-19 outbreak.