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Minyoung Kwon
Department of Management in the Built Environment, Delft University of Technology, P.O. Box 5043, 2600 GA Delft, The Netherlands

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Journal article
Published: 28 July 2021 in Sustainability
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Local authorities (LAs) play an essential role in diffusing home energy renovation measures. However, there are rare business models developed for local authority actions. This paper aims to develop a critical review of the way that local authorities developed business models for pop-up centres where consultants can encourage home energy renovation measures. From 2017 to 2021, participatory research was conducted in collaboration with seven LAs from the UK, France, Belgium, and the Netherlands. Although local authorities could use business model approaches for the development of pop-up home renovation consultancy centres, we noticed that LAs could not apply specific strategies to fit various customer segment groups. Therefore, a traditional business model needs to be investigated further for local authority activities.

ACS Style

Minyoung Kwon; Erwin Mlecnik; Vincent Gruis. Business Model Development for Temporary Home Renovation Consultancy Centres: Experiences from European Pop-Ups. Sustainability 2021, 13, 8450 .

AMA Style

Minyoung Kwon, Erwin Mlecnik, Vincent Gruis. Business Model Development for Temporary Home Renovation Consultancy Centres: Experiences from European Pop-Ups. Sustainability. 2021; 13 (15):8450.

Chicago/Turabian Style

Minyoung Kwon; Erwin Mlecnik; Vincent Gruis. 2021. "Business Model Development for Temporary Home Renovation Consultancy Centres: Experiences from European Pop-Ups." Sustainability 13, no. 15: 8450.

Journal article
Published: 25 February 2021 in Energies
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Web portals have the potential to promote sustainable environmental ideas due to the capacity of digital media, such as easy accessibility, openness, and networking. Local authorities (LAs) are responsible for activating carbon savings in homes, and they are key actors when it comes to providing neutral information to their citizens. Local authority web portals may thus create environmental awareness, particularly regarding owner-occupied single-family home renovation. Nevertheless, the experiences of LAs developing web portals have rarely been studied. Therefore, this paper analyses the development process of various LA web modules and investigates how LAs foster modular web portals to stimulate the adoption of home renovation with parameters to assess LAs’ actions in terms of the management of web-modules development. A homeowner renovation journey model is applied to map current local authority developments. Case study research and interviews were done to analyse and evaluate the adoption of modular web portals developed and tested by six local authorities in four countries in Europe. Based on the development and use of the modular web portal, lessons have been derived emphasising the importance of co-creation, integrating with offline activities, and a strategic management plan.

ACS Style

Minyoung Kwon; Erwin Mlecnik. Modular Web Portal Approach for Stimulating Home Renovation: Lessons from Local Authority Developments. Energies 2021, 14, 1270 .

AMA Style

Minyoung Kwon, Erwin Mlecnik. Modular Web Portal Approach for Stimulating Home Renovation: Lessons from Local Authority Developments. Energies. 2021; 14 (5):1270.

Chicago/Turabian Style

Minyoung Kwon; Erwin Mlecnik. 2021. "Modular Web Portal Approach for Stimulating Home Renovation: Lessons from Local Authority Developments." Energies 14, no. 5: 1270.

Earlycite article
Published: 30 August 2019 in Facilities
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Purpose Employees’ satisfaction and productivity is one of the main interests of employers. Psychological comfort can cause dissatisfaction with their work. Thus, it is important to understand what factors contribute to employees’ satisfaction in workplaces. The purpose of this paper is to identify the weight of contribution of each design parameter on increasing psychological satisfaction. Design/methodology/approach The study included 579 employees in five offices in The Netherlands through an online survey. The typologies of offices vary in terms of office layouts, orientations and façade. Additionally, a parameter of desk location was included as this factor may be associated with user satisfaction. Kruskal–Wallis H test, categorical regression, and logistic regression analyses were performed to examine the impact of these design parameters on psychological user satisfaction. Findings The results revealed the impact of design parameters on the psychological satisfaction. The parameters of office layouts and desk locations were the significant predictor factors for the probability of satisfaction variables (e.g. privacy, concentration, communication, social contact and territoriality). The parameters for optimal satisfaction were found in cellular office, north-west oriented workstation and 4 m away from a window. Originality/value Psychological comfort is an inevitable aspect in user satisfaction studies. This paper, therefore, measures and predicts the relationship between design factors and employees’ satisfaction through case studies in The Netherlands. The findings help designers, architects, planners and facility managers to develop user-focussed office design principles supporting employees’ work performance.

ACS Style

Minyoung Kwon; Hilde Remøy. Office employee satisfaction: the influence of design factors on psychological user satisfaction. Facilities 2019, 38, 1 -19.

AMA Style

Minyoung Kwon, Hilde Remøy. Office employee satisfaction: the influence of design factors on psychological user satisfaction. Facilities. 2019; 38 (1/2):1-19.

Chicago/Turabian Style

Minyoung Kwon; Hilde Remøy. 2019. "Office employee satisfaction: the influence of design factors on psychological user satisfaction." Facilities 38, no. 1/2: 1-19.

Review
Published: 19 August 2019 in Property Management
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Purpose This paper highlights the importance of user satisfaction in office renovation. A user-focussed renovation approach can enhance user satisfaction in offices and their functional quality while meeting energy performance goals. The purpose of this paper is to investigate users’ needs and the physical and psychological factors affecting user satisfaction, as input to office renovation projects. Design/methodology/approach The selected articles are collected from Scopus, ScienceDirect and Google Scholar. Searching was limited to the main key terms of office, work environment, and user satisfaction and comfort. The important factors were searched through empirical-based international literature mainly. Based hereupon, a guide will be developed for the analysis and evaluation of user satisfaction in office renovations. Findings From a comprehensive overview, the findings present ten main factors to increase user satisfaction in office renovation. These are associated with physical and psychological satisfaction and comfort. In addition, the influential factors were categorised into three levels based on needs theories to organise the hierarchy of priorities. Practical implications This research adds to the body of knowledge about which factors are important for user satisfaction, based on what previous research has found in that field. This is important to improve the sustainability in use. Originality/value User satisfaction is often studied through separate aspects: health and indoor climate vs functionality and productivity. This paper examines overall user satisfaction of workplaces by integrating the perspectives of physical and psychological conditions, and by providing insight into the priority of satisfaction factors.

ACS Style

Minyoung Kwon; Hilde Remøy; Andy Van Den Dobbelsteen. User-focused office renovation: a review into user satisfaction and the potential for improvement. Property Management 2019, 37, 470 -489.

AMA Style

Minyoung Kwon, Hilde Remøy, Andy Van Den Dobbelsteen. User-focused office renovation: a review into user satisfaction and the potential for improvement. Property Management. 2019; 37 (4):470-489.

Chicago/Turabian Style

Minyoung Kwon; Hilde Remøy; Andy Van Den Dobbelsteen. 2019. "User-focused office renovation: a review into user satisfaction and the potential for improvement." Property Management 37, no. 4: 470-489.

Journal article
Published: 02 May 2019 in Building and Environment
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Occupant satisfaction with IEQ (indoor environmental quality) is influenced by many physical and psychological factors. This paper reports the results of a study that investigate influential office design factors on occupant satisfaction relating environmental dimensions such as thermal and visual comfort in workplaces and predicting which design parameters may bring better satisfaction to occupants. Five office cases in the Netherlands with 579 office occupants were studied using questionnaires, and interviews with facility managers and architects. Different statistical analysis tests were conducted to summarise satisfaction factors. Results show that ‘desk location’ and ‘layout’ contributed most to occupant's satisfaction with thermal and visual comfort regardless of seasons. In summer, ‘orientation’ was exceptionally considered as an important factor for satisfaction with thermal comfort. This study revealed that categorical and regression analyses are required to predict profound outcomes when the data are nominal and categorical variables. This study contributes to develop design solutions, which could improve occupants' environmental satisfaction in workplaces.

ACS Style

Minyoung Kwon; Hilde Remøy; Maartje Van Den Bogaard. Influential design factors on occupant satisfaction with indoor environment in workplaces. Building and Environment 2019, 157, 356 -365.

AMA Style

Minyoung Kwon, Hilde Remøy, Maartje Van Den Bogaard. Influential design factors on occupant satisfaction with indoor environment in workplaces. Building and Environment. 2019; 157 ():356-365.

Chicago/Turabian Style

Minyoung Kwon; Hilde Remøy; Maartje Van Den Bogaard. 2019. "Influential design factors on occupant satisfaction with indoor environment in workplaces." Building and Environment 157, no. : 356-365.

Journal article
Published: 10 December 2018 in Building and Environment
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Personal control is one of the influential factors for user satisfaction and environmental comfort due to its physical and psychological impacts. This paper aims to identify the relationship between the degree of personal control over indoor environmental conditions and user satisfaction with thermal and visual comfort. Trying to answer the question, field studies on user control were conducted in 5 office buildings in the Netherlands. Occupants assessed their perceived satisfaction online by means of a questionnaire. Based on the dataset, Pearson's Chi-Square test was conducted to investigate the relationship. The results showed that a higher controllability leads to more satisfaction in terms of thermal and visual comfort. The research also revealed the psychological impact of personal control on user satisfaction by showing differences in perceived satisfaction according to “no control” and “do not have” between thermal and visual comfort. Personal control of ventilation was the most significant factor influencing the satisfaction with thermal comfort. These findings provide support to workplace management and to the design of personal environmental control systems.

ACS Style

Minyoung Kwon; Hilde Remøy; Andy Van Den Dobbelsteen; Ulrich Knaack. Personal control and environmental user satisfaction in office buildings: Results of case studies in the Netherlands. Building and Environment 2018, 149, 428 -435.

AMA Style

Minyoung Kwon, Hilde Remøy, Andy Van Den Dobbelsteen, Ulrich Knaack. Personal control and environmental user satisfaction in office buildings: Results of case studies in the Netherlands. Building and Environment. 2018; 149 ():428-435.

Chicago/Turabian Style

Minyoung Kwon; Hilde Remøy; Andy Van Den Dobbelsteen; Ulrich Knaack. 2018. "Personal control and environmental user satisfaction in office buildings: Results of case studies in the Netherlands." Building and Environment 149, no. : 428-435.

Conference paper
Published: 01 January 2017 in 24th Annual European Real Estate Society Conference
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This paper highlights the importance of considering user satisfaction in office renovation. User-focused design approach in nearly zero energy office (nZEO) renovation is a way to increase user satisfaction and the value of office quality while meeting energy efficiency goal. The purpose of this paper is to investigate considerable measurement factors affecting user satisfaction. It is also to help better understating about user/occupants’ preferences. Measurement factors are studied through literature reviews in relation to user satisfaction of workspaces. The approach aims to give a guide for analysis and evaluation of user satisfaction and to strengthen their importance in an office renovation. The findings present that main measurement factors to increase user satisfaction are not only associated with indoor environmental quality but also with psychological issues such as a feasibility of collaboration, social contact, etc. Additionally, the relationship between measurement factors and hierarchy of user requirements are described.,,,

ACS Style

Hilde Remøy; Andy Van Den Dobbelsteen; Ulrich Knaack; Minyoung Kwon. User-focused design factors of workspace for nearly zero energy office renovation: findings from literature review. 24th Annual European Real Estate Society Conference 2017, 1 .

AMA Style

Hilde Remøy, Andy Van Den Dobbelsteen, Ulrich Knaack, Minyoung Kwon. User-focused design factors of workspace for nearly zero energy office renovation: findings from literature review. 24th Annual European Real Estate Society Conference. 2017; ():1.

Chicago/Turabian Style

Hilde Remøy; Andy Van Den Dobbelsteen; Ulrich Knaack; Minyoung Kwon. 2017. "User-focused design factors of workspace for nearly zero energy office renovation: findings from literature review." 24th Annual European Real Estate Society Conference , no. : 1.