Augmented reality (AR) has been shown to improve productivity in industry, but its adverse effects (e.g., headaches, eye strain, nausea, and mental workload) on users warrant further investigation. The objective of this study is to investigate the effects of different instruction methods (i.e., HoloLens AR-based and paper-based instructions) and task complexity (low and high-demanding tasks) on cognitive workloads and performance. Twenty-eight healthy males with a mean age of 32.12 (SD 2.45) years were recruited in this study and were randomly divided into two groups. The first group performed the experiment using AR-based instruction, and the second group used paper-based instruction. Performance was measured using total task time (TTT). The cognitive workload was measured using the power of electroencephalograph (EEG) features and the NASA task load index (NASA TLX). The results showed that using AR instructions resulted in a reduction in maintenance times and an increase in mental workload compared to paper instructions, particularly for the more demanding tasks. With AR instruction, 0.45% and 14.94% less time was spent on low- and high-demand tasks, respectively, as compared to paper instructions. According to the EEG features, employing AR to guide employees during highly demanding maintenance tasks increased information processing, which could be linked with an increased germane cognitive load. Increased germane cognitive load means participants can better facilitate long-term knowledge and skill acquisition. These results suggested that AR is superior and recommended for highly demanding maintenance tasks since it speeds up maintenance times and increases the possibility that information is stored in long-term memory and encrypted for recalls.

Human errors (HEs) are common problems in manual assembly processes, impacting product quality and resulting in additional costs. Based on expert judgments, this study aims to identify the most significant factors affecting HEs in manual assembly processes and explore the cause-and-effect relationships among those factors. In order to achieve this objective, a proposed model is constructed using two types of Multi-Criteria Decision-Making (MCDM) techniques. Firstly, using two rounds of the fuzzy Delphi method (FDM), twenty-seven factors with an influence score of 0.7 or higher were found to have a major impact on HEs during manual assembly processes, with at least a 75% consensus among experts. After that, the twenty-seven factors affecting HEs were given to experts in a third round to analyze the cause-and-effect relationships among those factors using the fuzzy decision-making trial and evaluation laboratory (DEMATEL) method. In MCDM techniques, symmetry refers to an important property that can be used to find relationships between variables. It is based on the principle that the relative importance or preference between two variables should remain the same regardless of their positions or roles. Therefore, symmetry is a factor that MCDM approaches take into account to ensure that the relationships between variables are accurately represented, leading to more reliable decision-making outcomes. The reliability and normality of the surveying data were examined using the SPSS 22.0 software program. The study results revealed that training level, poor workplace layout, a lack of necessary tools, and experience were the major factors affecting HEs as root causes. Moreover, a failure to address the error-causing problem, unintentional unsafe acts, fatigue, and poor error visual perception were found to be effect (dependent) factors. The findings of this study can help organizations make better-informed decisions on how to reduce worker errors and interest in the factors that contribute to assembly errors and provide a good basis for reaching the quality of final assembled parts.

The current stereoscopic 3D displays have several human-factor issues including visual-fatigue symptoms such as eyestrain, headache, fatigue, nausea, and malaise. The viewing time and viewing distance are factors that considerably affect the visual fatigue associated with 3D displays. Hence, this study analyzes the effects of display type (2D vs. 3D) and viewing distance on visual fatigue during a 60-min viewing session based on electroencephalogram (EEG) relative beta power, and alpha/beta power ratio. In this study, twenty male participants watched four videos. The EEGs were recorded at two occipital lobes (O1 and O2) of each participant in the pre-session (3 min), post-session (3 min), and during a 60-min viewing session. The results showed that the decrease in relative beta power of the EEG and the increase in the alpha/beta ratio from the start until the end of the viewing session were significantly higher when watching the 3D display. When the viewing distance was increased from 1.95 m to 3.90 m, the visual fatigue was decreased in the case of the 3D-display, whereas the fatigue was increased in the case of the 2D-display. Moreover, there was approximately the same level of visual fatigue when watching videos in 2D or 3D from a long viewing distance (3.90 m).

Many studies have revealed the benefits of augmented reality (AR) to enhance productivity and fulfill a quality function in industry. Yet, the potential adverse effects of AR, such as physical stress, have not been extensively studied. This study investigates the effect of task difficulty (simple versus complex maintenance tasks) on the overall performance and physical stress of individuals while interacting with multimedia instructions (i.e., AR via HoloLens versus. paper-based guidance). Twenty-eight healthy male participants with a mean age of 32.12 years (standard deviation of 2.45 years) were randomly assigned to two groups: AR-based group and paper-based group. The metrics of total maintenance time, NASA-TLX scores, and heart rate variability (HRV) were used to evaluate overall performance, perceived workload, and physical stress, respectively. The findings suggest that AR-based instruction for a complex task significantly reduced both total maintenance time (by 14.94%) and physical stress in comparison with paper-based instruction. Paper-based instruction was found to destabilize heart rhythm, increase heart rate, and cause a shift in autonomic balance due to heightened sympathetic nerve activation. This study concludes that AR-based instruction is more efficient and less stressful than paper-based instruction, indicating that the AR system may offer independent benefits in reducing physical workloads.