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Baoliang Hu
School of Management, Hangzhou Dianzi University, Hangzhou, China

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Long paper
Published: 16 October 2020 in Universal Access in the Information Society
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With the rapid increase of senior users in mobile social network sites (MSNS), how to attract and maintain seniors’ continuous usage is more and more important for the social network sites to keep their competitiveness. The purpose of this study is to disclose the cognitive-affective-conative process of seniors’ MSNS continuous using intention. Using data from 374 WeChat senior respondents, the integrated model was developed based on expectation-confirmation model of information system continuance, perceived ease of use, emotional attachment and related explanatory variables, and validated in the Chinese context. The results indicated that: (1) Satisfaction and emotional attachment play partly and full mediator role between the perceived usefulness, confirmation of expectation, perceived ease of use and continuance intention. In addition, perceived usefulness is directly positively associated with continuance intention; (2) Emotional attachment has the largest association with continuance intention in all the factors; (3) Satisfaction, relatedness need satisfaction and competence need satisfaction are positively associated with emotional attachment, and the relatedness need satisfaction has the strongest association among these three factors; (4) Unexpectedly, autonomy need satisfaction has no significant association with emotional attachment and the effect of declining physiological conditions has no significant association with perceived ease of use. This research enriches the existing work by explaining the underlying cognitive-affective-conative process of seniors’ MSNS continuance using. It also provides guidance to keep the loyalty of senior users for MSNS practitioners.

ACS Style

Yuanyuan Cao; Xinghong Qin; Junjun Li; Qingqi Long; Baoliang Hu. Exploring seniors’ continuance intention to use mobile social network sites in China: a cognitive-affective-conative model. Universal Access in the Information Society 2020, 1 -22.

AMA Style

Yuanyuan Cao, Xinghong Qin, Junjun Li, Qingqi Long, Baoliang Hu. Exploring seniors’ continuance intention to use mobile social network sites in China: a cognitive-affective-conative model. Universal Access in the Information Society. 2020; ():1-22.

Chicago/Turabian Style

Yuanyuan Cao; Xinghong Qin; Junjun Li; Qingqi Long; Baoliang Hu. 2020. "Exploring seniors’ continuance intention to use mobile social network sites in China: a cognitive-affective-conative model." Universal Access in the Information Society , no. : 1-22.

Journal article
Published: 12 September 2020 in International Journal of Environmental Research and Public Health
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Aging has increased the burden of social medical care. Mobile health (mHealth) services provide an effective way to alleviate this pressure. However, the actual usage of mHealth services for elderly users is still very low. The extant studies mainly focused on elderly users’ mHealth adoption behavior, but resistance behavior has not been sufficiently explored by previous research. A present study tried to remedy this research gap by examining the effect of overload factors on the mHealth application resistance behavior based on the stimulus-organism-response (SOR) framework. The results indicated that information overload and system feature overload of an mHealth application increased the fatigue and technostress of the elderly user, which further increased their resistance behavior. Meanwhile, we integrated the intergeneration support with the SOR model to identify the buffer factor of the elderly user’s resistance behavior. The results showed that intergenerational support not only directly decrease the elderly user’s mHealth application resistance behavior, but also moderates (weaken) the effects of fatigue and technostress on resistance behavior. The present study also provided several valuable theoretical and practical implications.

ACS Style

Yuanyuan Cao; Junjun Li; Xinghong Qin; Baoliang Hu. Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective. International Journal of Environmental Research and Public Health 2020, 17, 6658 .

AMA Style

Yuanyuan Cao, Junjun Li, Xinghong Qin, Baoliang Hu. Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective. International Journal of Environmental Research and Public Health. 2020; 17 (18):6658.

Chicago/Turabian Style

Yuanyuan Cao; Junjun Li; Xinghong Qin; Baoliang Hu. 2020. "Examining the Effect of Overload on the MHealth Application Resistance Behavior of Elderly Users: An SOR Perspective." International Journal of Environmental Research and Public Health 17, no. 18: 6658.

Journal article
Published: 29 August 2020 in Sustainability
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An increasing number of scholars and practitioners are advocating for the exploration of the demand-side consequences of business model (BM) design from the customer’s perceptual perspective. Consistent with this view, this paper discusses how BM design can achieve customer loyalty through the mediating role of customer citizenship behavior. Therefore, this paper puts forward a series of hypotheses regarding relationships among BM design, customer citizenship behavior, and customer loyalty and further tests these hypotheses through hierarchical regression analysis from data collected from Chinese customers. The results show that both efficiency-centered and novelty-centered BM designs are the antecedents of customer citizenship behavior and customer loyalty. The results also show that efficiency-centered and novelty-centered BM designs can directly affect customer loyalty, and indirectly affect customer loyalty through the mediating role of customer citizenship behavior. Our findings contribute to research on the relationship between BM design and customer loyalty, and research on the demand-side consequences of BM design. Our findings also contribute to research on the link between BM design and marketing, and research on BM design for corporate sustainability. Our findings have management implications for practitioners as well.

ACS Style

Baoliang Hu; Wei Huang; Shuai Yan; Guang Liu; Tao Zhang. Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior. Sustainability 2020, 12, 7047 .

AMA Style

Baoliang Hu, Wei Huang, Shuai Yan, Guang Liu, Tao Zhang. Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior. Sustainability. 2020; 12 (17):7047.

Chicago/Turabian Style

Baoliang Hu; Wei Huang; Shuai Yan; Guang Liu; Tao Zhang. 2020. "Business Model Design and Customer Loyalty: The Mediating Role of Customer Citizenship Behavior." Sustainability 12, no. 17: 7047.

Journal article
Published: 28 March 2020 in Sustainability
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Business model (BM) innovation driven by corporate social responsibility (CSR) has attracted considerable attention from scholars. However, the understanding of whether and how CSR influences BM innovation is limited. Therefore, this paper aimed to fill these gaps by exploring the influence of CSR on BM innovation through the mediating role of organizational legitimacy (OL). This paper proposed research hypotheses on the relationships among CSR, OL, and BM innovation and empirically tested these hypotheses by using the hierarchical regression analysis method with data collected from 186 firms. The results of this study show that both CSR and OL positively influence BM innovation. The results also show that CSR positively influences OL and OL mediates the relationship between CSR and BM innovation. This paper provides new insights into the relationship between CSR and BM innovation by answering questions of whether and how CSR influences BM innovation. This paper may help managers better understand how to link CSR and BM innovation.

ACS Style

Baoliang Hu; Tao Zhang; Shuai Yan. How Corporate Social Responsibility Influences Business Model Innovation: The Mediating Role of Organizational Legitimacy. Sustainability 2020, 12, 2667 .

AMA Style

Baoliang Hu, Tao Zhang, Shuai Yan. How Corporate Social Responsibility Influences Business Model Innovation: The Mediating Role of Organizational Legitimacy. Sustainability. 2020; 12 (7):2667.

Chicago/Turabian Style

Baoliang Hu; Tao Zhang; Shuai Yan. 2020. "How Corporate Social Responsibility Influences Business Model Innovation: The Mediating Role of Organizational Legitimacy." Sustainability 12, no. 7: 2667.

Journal article
Published: 22 June 2019 in Sustainability
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The sustainability of rural development, both economic and environmental, has been increasingly linking to local food, which plays an indispensable role by preserving traditional culture, attracting tourists, and supporting the regional economy. However, the authenticity and quality of local food have not been fully convinced as competitive advantages by most practitioners. Little is known about how authenticity affects quality attributes, tourist satisfaction, and tourist loyalty. Thus, this study examines the role of authenticity in the quality–satisfaction–loyalty framework. The field research was performed in Shunde County, Guangdong Province, China. The results challenge the traditional view of quality attributes by highlighting that authenticity is a key antecedent to the quality–satisfaction–loyalty framework of food tourism. In contrast, the relationships among quality attributes, tourist satisfaction, and tourist loyalty are contingent on the extent to which food tourists perceive the authenticity of rural local food.

ACS Style

Tao Zhang; Junyu Chen; Baoliang Hu. Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience. Sustainability 2019, 11, 3437 .

AMA Style

Tao Zhang, Junyu Chen, Baoliang Hu. Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience. Sustainability. 2019; 11 (12):3437.

Chicago/Turabian Style

Tao Zhang; Junyu Chen; Baoliang Hu. 2019. "Authenticity, Quality, and Loyalty: Local Food and Sustainable Tourism Experience." Sustainability 11, no. 12: 3437.

Journal article
Published: 05 June 2017 in Chinese Management Studies
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Purpose This paper aims to identify the relationships of both organizational isomorphism and knowledge search with the innovation performance of cluster enterprises. It also specifies the mechanism by which organizational isomorphism affects innovation performance, through knowledge search. Design/methodology/approach Firm-level data were collected with questionnaires distributed to cluster enterprises in Zhejiang Province, China, which produced 165 usable responses for the analysis. Both multiple regression analyses and structural equation modelling were used to test the hypotheses. Findings Normative isomorphism and mimetic isomorphism have inverse U-shaped effects on the innovation performance of cluster enterprises, as does exploratory knowledge search. Exploitative knowledge search and the balance between two types of knowledge search have positive effects on the innovation performance of cluster enterprises; exploratory and exploitative knowledge searches exert partial mediation effects between the organizational isomorphism and innovation performance of cluster enterprises. The mediating effect of knowledge search transforms the inverse U-shaped effect of normative isomorphism and mimetic isomorphism on innovation performance into a positive effect. Originality/value This study provides new insights into the effects of organizational isomorphism on innovation performance by showing the indirect influence of organizational isomorphism in clusters. The study proposes a strategic logic of moderate isomorphism, clarifies the innovative effect of different knowledge search modes and reveals the construction and management mechanisms of organizational isomorphism and knowledge search strategy of firms in clusters.

ACS Style

Hui Zhang; Baoliang Hu. The effects of organizational isomorphism on innovation performance through knowledge search in industrial cluster. Chinese Management Studies 2017, 11, 209 -229.

AMA Style

Hui Zhang, Baoliang Hu. The effects of organizational isomorphism on innovation performance through knowledge search in industrial cluster. Chinese Management Studies. 2017; 11 (2):209-229.

Chicago/Turabian Style

Hui Zhang; Baoliang Hu. 2017. "The effects of organizational isomorphism on innovation performance through knowledge search in industrial cluster." Chinese Management Studies 11, no. 2: 209-229.

Articles
Published: 30 November 2015 in Technology Analysis & Strategic Management
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By applying an ambidexterity perspective to the business model context, this study examines the effects of efficiency and novelty – two conflicting business model design themes – on technological innovation performance and the relationship between these themes as it relates to enhancing technological innovation performance. From an analysis of data on 173 Chinese manufacturing firms, it is found that both efficiency and novelty themes are positively related to technological innovation performance; the combined dimension (CD) of business model ambidexterity (the interaction between efficiency and novelty themes) is positively related to technological innovation performance; and the balance dimension (BD) of business model ambidexterity (the balance between efficiency and novelty themes) positively moderates the relationship between CD and technological innovation performance.

ACS Style

Baoliang Hu; Wenqing Chen. Business model ambidexterity and technological innovation performance: evidence from China. Technology Analysis & Strategic Management 2015, 28, 583 -600.

AMA Style

Baoliang Hu, Wenqing Chen. Business model ambidexterity and technological innovation performance: evidence from China. Technology Analysis & Strategic Management. 2015; 28 (5):583-600.

Chicago/Turabian Style

Baoliang Hu; Wenqing Chen. 2015. "Business model ambidexterity and technological innovation performance: evidence from China." Technology Analysis & Strategic Management 28, no. 5: 583-600.